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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Easy to use and great deals found a perfect supplier for my product would use again Thank you very much
Hello,
I thought good responce, good service.
Many product be produced in this manufactures, factorys, trade in this shop.
We can choose it, good opportunity.
Many thanks,
Great Company, Great Company Sales team. Shipping was super fast. Product Quality is Amazing. I love china.
This is not the first time I have collaborated with Alibaba. I have been notified at all stages from the order date to the delivery date. Not all sellers are kind, but I guess they will be. So far, I'm satisfied.
Website is easy to navigate. I have another order under investigation because of the supplier not responding. Hopefully it will be resolved quickly. If it wasn't for this dispute, I would have given a 5 star.
It is great to do business with Alibaba, It makes supervision on every step to keep both ber and sellar
Sometimes the seller not respond to quotes
в целом все устраивало, пока мой аккаунт не зоблакировали, разблокировать не смог, в этом была и моя вина, но было бы лучше если бы дали второй шанс
I received the items exactly as ordered and in perfect time! Rose who took care of the order communicated perfectly even advising on when the item was being shipped and my expected delivery which I can not fault. Will certainly use this company again. Thank you!
I am very happy with the way my order was handled by Altbaba.com. In fact I would say this is one of my best experiences in relation to buying online in over 20 years. Keep up the good work!
Excellent platform, easily one of the most seamless purchases I've made through online buying. Received fast quotes with updates all along the way, even after delivery was made to confirm product was as expected. Great site!
Tienen una plataforma excelente que te da garantía de hacer transacciones sin temor, y los productos que te ofrecen también están de acorde a las expectativas del comprador.
Angel Cárdenas
I had a problem with one sample and with the insurance I got my refund without any problems. I also requested other sample from another company and receive it on time with no problems at all, so far good service.
The message tool can be improve as there is a lot of problems to attach documents like excel files, sometimes message does not seem to be sent when they were sent. I think there are some bugs in the system.
Overall experience is good.
Love this site as a business owner in a upincoming market and business i love how this site helps me
Secure payments, Alibaba product checking, Great Platform and Trusted Company, order completed all through the message centre. Great experience.
Great to do business with Alibaba. Kept informed at all stages from order date to delivery day. Great competitive prices, and very fast delivery service.
Un sistema fiable y cómodo de compra online. De momento y de seguir con esta calidad no tengo motivos de queja.
Best Crystal Factory in China and very Professional Dealing and product development. Highly Recommended for best crystal products and engraving.
Product quality and the shipment time was fast. Excellent products and service. I received the products as promised!
I made 2 orders on the site, and had a smooth transaction, and feel my orders were safe from misconduct.
Very good people too work with it's a great cleaning agent An I recommend any one too work with the people here
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members