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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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I love this site because its my one stop shop place. I always find the items we need to stay in business, alibaba you totally rock in my book!
I have no complaints for the sent by the supplier, looking forward to more business with her. May his business prosper for more years to come
Easy to find product intended and one button to get all the supplier to come to you. I love it! Totally gonna continue buying products from here.
The best place to purchase in wholesale over the internet and the cheapest one. We have been purchasing for our company since 5 years ago.
Easy to manage my orders and Quotations in it. Also can be confident in ordering, transferring money and communicating with suppliers.
Like the product. It was easy to order. The product was well packaged. The product was a great add on to my retail.
There is nothing you cannot find on Alibaba: great quality products, professional suppliers, prices ranging from low to high. I was hooked from the moment I created my account. Thank you, Alibaba.com
Bought a battery charger from Alibaba express and the seller shipped a wrong part, European connection type which is useless in North America. And when I complained, either send me the correct part or refund me, Alibaba Express team decided that I don't get any refund due to not having enough information. Not sure how difficult it is to understand the difference between European Vs. North American outlet. Hello, THEY ARE NOT COMPATABLE. So the question is; are they fraud or just simply don't understand English?
Prety often not possible to attach or send any file or graphics. You are obliged to use any other way to send those (emails, whats'up, etc.). Very often you have to refresh in order to see the new messages. Many times I missed messages because not being aware of receiving them. Very annoying.
The ring boxes I ordered are beautiful and the quality is very good. The communication was very good and the order was very smooth with the online associate. My order was delivered in 2 weeks to Los Angeles without any issues.
Would buy from them again.
REPLACEMENT DISPLAY
PURE Sirocco 550
Great delivery, ordered 14th October and arrived 29th October. The replacement display was great and packaged safely for transit. The unit was installed and is working perfectly during 2 days running and testing.
I would purchase through Alibaba and from the supplier.
This website it great and many of the suppliers on this website are trustworthy and reliable. I have not had any problems with any of the suppliers i have ordered from. Its also comforting to know that Alibaba will help with reimbursment when necessary
All good so far, 3 transactions with China and all exceeded our requirements. Thanks very much...
People already there to help You very serious
And Material Quality on top...
Hope to developp a long term Cooperation
My first time using Alibaba I must admit I was little on edge and not sure if I should take a risk if getting scammed, but if you just stay within the guidelines you wi be great now my first vender I used had couple of small things to work on but the material itself was great
Great transaction start to finish. Friendly polite and professional. Was unsure how long product would take to get to Canada given current global pandemic situation. It took three weeks. Completely acceptable. Would re order again no problem.
This is a really helpful company to deal with. They went out of their way, whilst at a conference, to organise my order which came on time and was perfectly fulfilled. Very high quality product too, I'm very happy with their product and service.
We have done many orders now and most have been very good, but when there is a problem they are NO HELP at all not even to get something done to cover the loses.
Great service, very uncomplicated purchase process and fast shipping, highly recommended. Will be shopping at David again.
Thank you so much i have found easy and good quality products, very trust online, i will searching if i need anything's in future
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

