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Alibaba

3.5

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,332
value
1,311
shipping
1,305
returns
769
quality
1,284
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Instant Feedback

202 reviews

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Georgia
1 review
0 helpful votes
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Satisfied
November 5, 2020

I love this site because its my one stop shop place. I always find the items we need to stay in business, alibaba you totally rock in my book!

Date of experience: November 5, 2020
Zambia
1 review
0 helpful votes
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N/a
November 5, 2020

I have no complaints for the sent by the supplier, looking forward to more business with her. May his business prosper for more years to come

Date of experience: November 4, 2020
Malaysia
1 review
0 helpful votes
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Easy to find product intended and one button to get all the supplier to come to you. I love it! Totally gonna continue buying products from here.

Date of experience: November 4, 2020
Mexico
1 review
0 helpful votes
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The best place to purchase in wholesale over the internet and the cheapest one. We have been purchasing for our company since 5 years ago.

Date of experience: November 4, 2020
Mongolia
1 review
0 helpful votes
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Very handfull
November 5, 2020

Easy to manage my orders and Quotations in it. Also can be confident in ordering, transferring money and communicating with suppliers.

Date of experience: November 4, 2020
Canada
1 review
0 helpful votes
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Nice experience
November 5, 2020

Like the product. It was easy to order. The product was well packaged. The product was a great add on to my retail.

Date of experience: November 4, 2020
Romania
2 reviews
0 helpful votes
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There is nothing you cannot find on Alibaba: great quality products, professional suppliers, prices ranging from low to high. I was hooked from the moment I created my account. Thank you, Alibaba.com

Date of experience: November 4, 2020
Canada
1 review
21 helpful votes
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Fraud?
November 4, 2020

Bought a battery charger from Alibaba express and the seller shipped a wrong part, European connection type which is useless in North America. And when I complained, either send me the correct part or refund me, Alibaba Express team decided that I don't get any refund due to not having enough information. Not sure how difficult it is to understand the difference between European Vs. North American outlet. Hello, THEY ARE NOT COMPATABLE. So the question is; are they fraud or just simply don't understand English?

Date of experience: November 4, 2020
Canada
1 review
0 helpful votes
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Prety often not possible to attach or send any file or graphics. You are obliged to use any other way to send those (emails, whats'up, etc.). Very often you have to refresh in order to see the new messages. Many times I missed messages because not being aware of receiving them. Very annoying.

Date of experience: November 4, 2020
California
1 review
0 helpful votes
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Very satisfied!
November 5, 2020

The ring boxes I ordered are beautiful and the quality is very good. The communication was very good and the order was very smooth with the online associate. My order was delivered in 2 weeks to Los Angeles without any issues.
Would buy from them again.

Date of experience: November 4, 2020
GB
1 review
0 helpful votes
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REPLACEMENT DISPLAY
PURE Sirocco 550

Great delivery, ordered 14th October and arrived 29th October. The replacement display was great and packaged safely for transit. The unit was installed and is working perfectly during 2 days running and testing.
I would purchase through Alibaba and from the supplier.

Date of experience: November 4, 2020
Texas
1 review
0 helpful votes
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Alibaba is the Best
November 5, 2020

This website it great and many of the suppliers on this website are trustworthy and reliable. I have not had any problems with any of the suppliers i have ordered from. Its also comforting to know that Alibaba will help with reimbursment when necessary

Date of experience: November 4, 2020
GB
1 review
0 helpful votes
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Very good
November 4, 2020

All good so far, 3 transactions with China and all exceeded our requirements. Thanks very much...

Date of experience: November 4, 2020
Belgium
1 review
0 helpful votes
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People already there to help You very serious
And Material Quality on top...

Hope to developp a long term Cooperation

Date of experience: November 4, 2020
Colorado
1 review
0 helpful votes
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New customer
November 4, 2020

My first time using Alibaba I must admit I was little on edge and not sure if I should take a risk if getting scammed, but if you just stay within the guidelines you wi be great now my first vender I used had couple of small things to work on but the material itself was great

Date of experience: November 3, 2020
Canada
1 review
0 helpful votes
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Canadian approved
November 4, 2020

Great transaction start to finish. Friendly polite and professional. Was unsure how long product would take to get to Canada given current global pandemic situation. It took three weeks. Completely acceptable. Would re order again no problem.

+1
Date of experience: November 3, 2020
Australia
1 review
0 helpful votes
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A+ Supplier here folks
November 4, 2020

This is a really helpful company to deal with. They went out of their way, whilst at a conference, to organise my order which came on time and was perfectly fulfilled. Very high quality product too, I'm very happy with their product and service.

Date of experience: November 3, 2020
Australia
1 review
0 helpful votes
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We have done many orders now and most have been very good, but when there is a problem they are NO HELP at all not even to get something done to cover the loses.

Date of experience: November 3, 2020
Germany
1 review
0 helpful votes
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Great service, very uncomplicated purchase process and fast shipping, highly recommended. Will be shopping at David again.

Date of experience: November 3, 2020
GB
1 review
0 helpful votes
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Very good quality
November 4, 2020

Thank you so much i have found easy and good quality products, very trust online, i will searching if i need anything's in future

Date of experience: November 3, 2020

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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