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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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It was very easy to deal with this supplier, good and fast communication. The quality of the product is very good. I had a small problem, but it was my fault. It says on the description that the keychain is 4x1,5cm, but after speaking with several suppliers I did not realize and trust the picture, where it appears bigger. As I said, totally my fault, but the image for the product should be different.
Cannot fault Alibaba, or its associated Companies, Always a pleasure to deal with, have dealt with them on numerious occasions over 3 to 4 years, Cannot speak highly enough of it, Thanks
Il problema che si è presentato è stato risolto con molta celerità, assistenza molto curata e preparata grazie
Thank Liandong company for good cooperation, I bought a lot of different medical equipment and dental consumables, dental laboratory furnaces, the milling machine, drills to the milling machine, blocks from zirconium dioxide for production of crowns, disks PMMA, irrigational systems for physiodispensers to doctorsthis is all of good quality, I am very pleased with the delivery time and communication with the seller, I recommend this company to everyone for work.
We are very satisfied so far. Competative prices, excellent communication with the supplier. Sample send on time without delay, from China to Greece!
Alibaba has a vast number of great suppliers. The messaging system needs a little work, but overall is okay to communicate with suppliers. I have not had to have Alibaba to step in and resolve an issue (yet) so I cannot speak to that feature or how they perform. To me, Alibaba is trusted more than GlobalSources BY FAR!
Great customer service and fast delivery. Great product and price.
I have order quantities of this product several times and always got great customer service and fast, on time shipping.
Thanks Alibaba,
Gary@ FlyRCPro.com
Top keep it up,
Highly recommended,
that's how it has to be
Shipped very quickly and well packaged,
no problems with customs
Can only be trusted by platforms\ Alibaba, the world's safest site. The seller sent 3 parcels, received 1 parcel, did not receive the second parcel, opened a dispute Alibaba returned 70 percent compensation,
Made a special cable for a special application. Good communication with the supplier and short delivery time.
I ordered several times and always got excellent products (phone covers), fast shipment and best service. Thanks to Guangzhou DOOLIKE, especially to you, dear Sandra.
I don't believe those who say Ali Baba is bad and don't give the money back
These are lies, misrepresentations, integrity and honesty of Ali Baba
I think I tried it myself
Alibaba is the original guarantee that will return your money if you deserve the refund
Alibaba helps you in all cases and is a guarantee for you and your peace of mind
I am a trader in the United Arab Emirates and I just love to do business with Alibaba
Refunds my money and within my purchases, were it not for Alibaba. I don't buy from suppliers
In fact, I do many experiments with Alibaba. And get a good guarantee
Alibaba is always at the right fair
I would like to thank Ali Baba and say that I really love Ali Baba
Alibaba is great, full of opportunities in every market you can think of. Excellent platform for starters, easy to use and simple transactions so you do not get lost in the process.
Hasta ahora no tengo ningun problema con ningun proveedor, estoy muy satisfecho, muy buen sitio para contactar a fabricantes.
I have the case with GANGZHOU LEISOUND ELECTRONIC CO.LTD and there judgment wasn't fair at all. The lady Anny Feng charged me for 200 items [ big speakers] and sahe cant load more than 170 speakers she steal my $1264 that's was my change and Alibaba support her. She didn't but in the boxes made in china and Alibaba said that's mas my mistakes. She used the other peoples Bluetooth technology with out any promotion and Alibaba said that's my responsibly. The costumes take all my container and ali baba don't care. They have really bad and racist judgment when deal come to big money... a lots of very nice and honest supplier but not all of them... but ali baba as judge when you come to deal with problem its really bad and not fair at all.
I always find what I want and a good price, Since Alibaba is connected, it is like a one-stop-shop. I will always shop with Alibabe.
The customer service is pretty ok. The communication was very good and and the Bizhub C280 drum I ordered was very smooth with the online associate. My order was delivered in 9 days to Nigeria without any issues.
Would buy from them again.
As the title of the review, ALIBABA is still following the customers and if they are some troubles, ALIBABA try to find out the issue quickly
I am using alibaba.com since 2012 (almost 10 yrs ago), even if there is a doubt, it will be solved immediately.
alibaba.com is my first solution for orders and meeting a professional suppliers. I am visiting it 2 - 5 times/week
I wish you all the best and progress!
I love this site because its my one stop shop place. I always find the items we need to stay in business, alibaba you totally rock in my book!
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Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members