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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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I have been working with Alibaba for many years. I am very satisfied with products that we purchase and grateful for the service they provide.
Thank you!
He realizado una compra con éxito y que el proveedor me entro la cantidad que habíamos acordado me parece muy bien el tiempo de entrega.
I am pretty new to this, just started out. Very impressed with Alibaba. Good quality products and helpful companies on here. Very pleased about their trade insurance, it gives you peace of mind.
Very disappointed. I requested 3 different colors from each kind of the flip wallet iphone cases and they gave me all same colors.
Very good seller.
Understanding, professional, and best products quality.
Definitely will order more next time
I love the quality of there products. I will be ordering more products. Emily is the best vendor ever
Easy to use which allows me to find a good provider, when browsing you can see that it has a large part of what you are looking for
Thanks to all Alibaba team for the professional services! The platform is user-friendly, safe, and trustable!
I have bought an Electric Wood Shredder & Chipper from Anyang Ainuok Machinery Equipment Co., Ltd.
Mr. Simon was very helpful in choosing the machine that would handle the shredding and chipping of woods in my farm. Alibaba facilitated getting the correct company and the company through Mr. Simon helped me a lot. So far it seems the product once it arrives will do all my wood shredding - Of course the machine has not arrived yet, but the shipping is on the way and will wait for its arrival.
The supplier have a good communications, fast response the quality for the product are good, sure will order again.
Alibaba provides an excellent service filtering products, managing orders and following quality, and services from suppliers. We feel safe when we deal through Alibaba
Excellent product... still testing it out and will give another review once I complete my full testing.
I believe everyone can get as diligent service as I get and I am confident that everyone can be satisfied with the quality of machines.
Thank you Jenny!
Unless, problems with online payment (have to contact my bank to authorize a payement by credit card, because there's no 3D secure payement like in Europe) but once the transaction is completed, the selected suppliers send you your order or make it manufactured, to be sent as quick as possible, the transaction is guaranteed by alibaba until you receive the product. Really good experience.
I started using Alibaba.com like everyone else, SCARED! Scared of being ripped off buying from another country but they eased all my fears even returning money with orders I needed to return. I can say I will use this site for a long time to come. Thank your everyone at Alibaba.com and the great companies working on the site.
Fantastic luxury product, absolutely stunning, very nicely packaged, good information on the package. Excellent communication from the seller. Very happy will be back to buy some more
Product arrived promptly from USA warehouse, quality is as expected and customer service is of highest quality. Thank you May!
In my case the supplier David Li was very helpful during my order which made everything easy for me.
It was very easy to deal with this supplier, good and fast communication. The quality of the product is very good. I had a small problem, but it was my fault. It says on the description that the keychain is 4x1,5cm, but after speaking with several suppliers I did not realize and trust the picture, where it appears bigger. As I said, totally my fault, but the image for the product should be different.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

