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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Everyone is so friendly and can't do enough to help u the products are extensive and cheap and so easy to receive them
The website and the goods offers great response, very nice quality product and quick shipping. Awesome app to use overall
This is my 3rd time purchasing from this company and I love the hair so full and usually use 2 bundles and a closure for a full look.
And Customer service is perfect!
This company has provided great and quick service. Only place order within two weeks and only took a week to received my pouches can not ask for more. Best service.
Alibaba is an excellent site connecting manufacturers with buyers in a safe environment. There are so many suppliers and products you are sure to find what you need.
We orderd a variation in size and color of a standard product. The supplier was helpful to find solutions how to fabricate the new variation of the product and professional in all phases of communication. Next order, same team.
I was a little sceptical but my first purchase went smooth and with out hassle. Signing up payment and delivery very easy and the product showed up fast in good condition and as advertised.
I was really quite dubious about ordering products over the internet from China but I have been proven wrong with my suspicions the product is great and the service even better, taking only 5 days from ordering to collection from half the way around the world top notch really pleased.
Took receipt of two 60 inch carbon fiber lacrosse shafts (as samples) from Xiamen Carbonal Composite Technology via Alibaba. The process was streamlined and quick. Should the products perform as expected will reuse Alibaba for further orders
Happy with the way it all work and satisfied of the result and assurance it provided me.
When buying from another contry, sometime it is hard to trust but here, we can count on it.
A great experience, I have a big trust in Hank and the company, he is professional and so helpful. 5 Stars from enquiry, order, payment, shipping details updates, checking on delivery to make sure the goods had reached in an optimal condition which was the case. Even when I ask questions, late at night.
Fast delivery during these difficult times.
Thank you, a lot I appreciate, doing business with you and your company
Allibaba provide us what we want. Best service and timely delivery and always check on shipping and delivery.
Beat portal in the world
They are committed and quality product supplier recommended them strongly please in short your dealing with sales representative is very important and you need to be judge them to avoid any miss commitment and most of the time it happens due to lack of knowledge and communication issues.
Came fast, was worried that might be watered down... but was perfect and strong. No worries working with this supplier. Good people to work with.
Alibaba Trade Assurance did everything they said they would. In my book what more can we want.
My product is a private label and I don't want to include a picture. I am a real customer of Alibaba and will remain so.
Alibaba is a huge marketplace that has literally anything you could ever need. Such an amazing global marketplace connecting people to suppliers all over the world. Shop With Me At https://OurCoordinates.com
Me siento satisfecho con las compras realizadas. Con seguridad realizare mas compra. Ya 2 compras y todo ok.
Alibaba is easy to use and I found lots of useful items on it, with very good prices, from automotive parts to tv boxes or anything you can imagine.
Satisfied with the companies I work for, always attentive, polite, until today I haven't had any problems
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

