Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Alibaba

Alibaba

3.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Alibaba?
grey stargrey stargrey stargrey stargrey star

Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,331
value
1,311
shipping
1,304
returns
769
quality
1,284
This company does not typically respond to reviews

Instant Feedback

202 reviews

We monitor reviews for authenticity

Germany
1 review
0 helpful votes
Follow Fabian S.
Unfollow Fabian S.
Share Review
Report Review

Friendly, honest, quick, and efficient communication. Product is of high quality and works perfectly. Packaging is really nice. Laser engraving looks great! Strongly recommend this product and working with this supplier!

Date of experience: May 21, 2024
Texas
3 reviews
5 helpful votes
Follow Douglas I.
Unfollow Douglas I.
Share Review
Report Review

This Company has literally been putting my daughter through college! My sales on their Items just blow out the door here locally in Texas! ALWAYS Great Quality and Fantastic Pricing! Working with William is wonderful :) $$$

Date of experience: May 20, 2024
Florida
1 review
1 helpful vote
Follow Emad A.
Unfollow Emad A.
Share Review
Report Review

Very good servce,quality, and quick shipping. Allibaba website very save and practical, wid,different and universal items.
I recommend for all.

Date of experience: May 19, 2024
Costa Rica
1 review
2 helpful votes
Follow MAURICIO S.
Unfollow MAURICIO S.
Share Review
Report Review

Aliababa no le da la razón al cliente si no a sus proveedores cuando se trata de garantía, en mi caso perdí un pedido de más de mil dólares porque le creyeron al proveedor y no a mi como cliente, no importa pero mis comentarios igualmente estou seguro que muchos clientes se frenaran a usar esta plataforma e igualmente así a como me hicieron perder a mi ellos también perderan.

Loading...
Loading...
Date of experience: May 16, 2024
Virginia
1 review
0 helpful votes
Follow kev b.
Unfollow kev b.
Share Review
Report Review

My first experience
May 15, 2024

Alibaba's platform is a multifaceted and offers a plethora of opportunities for both buyers and sellers alike. Its product range is extensive, spanning across virtually every category imaginable. Whether you're looking for electronics, apparel, or even industrial machinery, chances are you'll find it here. The search and filtering make navigating through this vast catalogue relatively straightforward.
One of Alibaba's standout features is its robust supplier network. With millions of suppliers from around the globe, users have access to a diverse array of products at competitive prices. Additionally, the platform's integrated communication tools facilitate seamless interactions between buyers and sellers, streamlining the negotiation and procurement processes.
However, while the platform offers a wealth of options, the sheer volume of listings can sometimes be overwhelming. This makes it challenging to discern between genuine suppliers and less reputable ones.
Alibaba's customer support is adequate, their assistance was very responsive to my needs, and the platform offers resources such as tutorials and guides to help users navigate its features more effectively.
Overall, Alibaba seems to be a dominant force in the e-commerce landscape, offering unparalleled access to global markets and a wealth of opportunities for businesses of all sizes. Making it a valuable resource for those looking to engage in international trade.

Date of experience: May 15, 2024
Ireland
1 review
1 helpful vote
Follow Rezmuves B.
Unfollow Rezmuves B.
Share Review
Report Review

Just perfect!
May 15, 2024

Perfect Quality, always available for communication, always updating me with images. A great business to deal with! I'm really happy!

Date of experience: May 15, 2024
Turkiye
1 review
1 helpful vote
Follow mstf t.
Unfollow mstf t.
Share Review
Report Review

I ordered stickers from a Chinese seller through Alibaba.com. The proforma invoice of $40 prepared prior to order confirmation was amended to $186 when the order was sent. In this case, I could not receive the order due to excessive customs duties. I paid for a product that did not exist. The seller did not refund me and Alibaba.com was not interested. Chinese companies are protected by alibaba.com. I think they are organized and I think this should be known.

Date of experience: May 15, 2024
Pakistan
1 review
0 helpful votes
Follow imran Q.
Unfollow imran Q.
Share Review
Report Review

First-time Alibaba purchase: Great selection, easy communication, needs improvement

Pros:

Huge variety of products - Found exactly what I needed!
Communication with sellers was smooth - Easy to ask questions and clarify details.

Cons:

Limited payment options - More options like AliPay or even crypto would be helpful.
Seller data accuracy - Some listings had incorrect pricing or minimum order quantities.

Overall:

Positive first experience, but Alibaba could improve by offering a wider range of payment methods and ensuring seller listings are accurate

Date of experience: May 14, 2024
Japan
1 review
0 helpful votes
Follow Sm J.
Unfollow Sm J.
Share Review
Report Review

앞으로도 많은 상품을 구매 할 것 같다.
하지만 다양한 언어로 대응이 안되는것은 조금 부족한 면이 있는것 같다.

상품을 구매한후의 답변이 좀 느리다.
그것만 주의하면 좋을것 같다.

싼가격에 적당한 품질!

Date of experience: May 14, 2024
Brazil
2 reviews
0 helpful votes
Follow Vinicius Z.
Unfollow Vinicius Z.
Share Review
Report Review

Best Marketplace
May 13, 2024

Alibaba is truly an innovative marketplace that has revolutionized e-commerce on a global scale. With its wide range of products, seamless shopping experience, and reliable sellers, Alibaba has set a high standard for online shopping platforms. It continues to connect businesses and consumers in a way that is both efficient and convenient. Cheers to Alibaba for creating a marketplace that is both impactful and inspiring.

Date of experience: May 12, 2024
Zambia
1 review
0 helpful votes
Follow Edmore C.
Unfollow Edmore C.
Share Review
Report Review

The product quality is good, and the service attitude is good too,, they're authentic and they deliver in time,, 100 percent assurance

Date of experience: May 11, 2024
Washington
1 review
0 helpful votes
Follow Lemon T.
Unfollow Lemon T.
Share Review
Report Review

So far so good
May 12, 2024

I really do like Alibaba especially for getting items you can't find in the US. I extensilvy read reviews, ratings and look at photos before purchaing for a vendor. So many great vendors and I have a great experience picking and researching which vendors are right for me.

Date of experience: May 10, 2024
Australia
1 review
0 helpful votes
Follow Phil H.
Unfollow Phil H.
Share Review
Report Review

Good quality lights. Easy to fit (plug and play) Good staff, easy to communicate with!. Would deal with your company again. Thank you!

Date of experience: May 10, 2024
Mississippi
1 review
0 helpful votes
Follow Guy Michael S.
Unfollow Guy Michael S.
Share Review
Report Review

Delivery was on point, with no breakage. The quality is exceptional. The product is bespoke, as my customer expected. Lucia is genuinely fantastic to work with.

Date of experience: May 10, 2024
Sweden
2 reviews
2 helpful votes
Follow Lars T.
Unfollow Lars T.
Share Review
Report Review

This is a very advanced espresso machine with innovative design. The separate brewing head drew my attention at first. Then I realized it has one pump for coffee and one for steam. There is one heater for coffee and two for steam, the second one for drying the steam. All are PID controlled. You can set the pre-brew time and the holding time before brewing, set hot water volume + set the brewing time, all displayed on an OLED screen. There is an OPV set at 9 bars and some sort of Silencer. The pumps are resting on rubber brackets. The entire chassis is built from steel, only the steel bar reinforced bottom part is plastic (+ an insulating box for the circuit board) and the water tank. The fiber glass control board has SMD components (on the back) and Triacs (no relays) to control the three heaters and there are three solenoids controlling hot water, coffee and the 3WV. I am very impressed by the design and the build quality. The Mielux EM3801 has to be the best quality/value machine on the market today.

Date of experience: May 9, 2024
El Salvador
1 review
0 helpful votes
Follow Mario V.
Unfollow Mario V.
Share Review
Report Review

Reliable Source
May 8, 2024

Vendors are very kind and helpul. Platform is very secure for payments and you can find everything you can imagine.

Date of experience: May 7, 2024
AE
1 review
0 helpful votes
Follow Bijith B.
Unfollow Bijith B.
Share Review
Report Review

Reliable Marketplace
May 7, 2024

Alibaba is a reliable platform that connects buyers and sellers worldwide. Their extensive product range and efficient service make it a go-to for business needs. 🌐💼

Date of experience: May 7, 2024
Spain
1 review
0 helpful votes
Follow Juan Manuel R.
Unfollow Juan Manuel R.
Share Review
Report Review

Very excelent
May 6, 2024

Excellent support and very happy with the purchase, I have tried different distributors and I recommend this one 100%

Date of experience: May 5, 2024
Australia
1 review
0 helpful votes
Follow Andre L.
Unfollow Andre L.
Share Review
Report Review

Lambao Sensors
May 6, 2024

We have been using various products from Lambao sensor company for many years.
Lambao is now listed as a trusted supplier in our company.

Date of experience: May 5, 2024
Nigeria
1 review
0 helpful votes
Follow Helen O.
Unfollow Helen O.
Share Review
Report Review

Perfect job first dealings. I am so impressed. Please keep it.
The communication channel is very professional. Well done.

Date of experience: April 30, 2024

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
See all photos