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Alibaba

3.5

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,331
value
1,311
shipping
1,304
returns
769
quality
1,284
This company does not typically respond to reviews

Instant Feedback

202 reviews

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Florida
1 review
0 helpful votes
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Great product
June 20, 2024

Great product. It was easy to communicate with customer service. Shipped on time. Fair price. Will order from them again.

Date of experience: June 20, 2024
New Jersey
1 review
0 helpful votes
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Seven months ago we ordered over $200,000 worth of drones and parts from XCM CLASSIC LIMITED. A drone company advertising on ALIBABA. The company never shipped the parts and will not respond to emails or refund our money. IN FACT XCM CLASSIC LIMITED still advertises on ALIBABA We filed a compliant with ALIBABA with no response. We had to resort to International help contacting LAW ENFORCEMENT and US/CHINESE GOVERNMENT for assistance. We are in the process of notifying the NEW YORK STOCK EXCHANGE. [Where ALIBABA STOCK IS TRADED] Hopefully, ALIBABA will step up to the plate and help us resolve the issue. We will not stop until our drones are shipped or money refunded.

Date of experience: June 15, 2024
NL
1 review
0 helpful votes
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Very satisfied
July 2, 2024

We recommend this supplier, great communication, respond quickly and professional.
The quality of the product is great and has a beautiful design.
In short, we are very satisfied.

Date of experience: June 15, 2024
India
1 review
0 helpful votes
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Excellent site for sourcing parts and components
June 13, 2024
Updated review

We were able to find suitable suppliers for our company which manufacture audio systems. We were able to go through the different products as well as suppliers, and chose the products suitable for us in terms of product quality as well as pricing.

Date of experience: June 12, 2024

Excellent site for sourcing products
November 25, 2023
Previous review

Excellent site. Wide range of products, sellers include manufacturers as well as retailers. There are enough options including RFQ for sourcing products / spares. If you find the right seller, it is great

Date of experience: November 25, 2023
India
1 review
1 helpful vote
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Best platforms
June 13, 2024

From my perspective, Alibaba is one of the best platforms globally for starting an e-commerce business. It offers a secure and reliable payment system, which is essential for online transactions.

My experience with Alibaba has been perfect. The platform is user-friendly and provides excellent support, making it easier to focus on business growth.

Date of experience: June 12, 2024
Canada
1 review
0 helpful votes
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My title says it all,their service is unbelievable they lives up to what they advertise.
A **RELIABLE & HONEST COMPANY ** As well as Old Mountain Archery. ****
Take my word buy with confidence from them you can't be disappointed.
*****TRUST ME*****YOU CAN TRUST THEM *******
ALIBABA team as 5-stars but they deserve 10- stars,same appreciation for Old Mountain Archery.
Professionalism and STRONG WORK ETHIC.
Thanks a million times.
I did business 4 times with ALIBABA & never had a problem.
Thank you so much everyone for your wonderful work.
*****HATS OFF *****
Best regards,
A more than satisfied Canadian customer from:Quebec Canada

Date of experience: June 11, 2024

Excellent
March 23, 2024
Previous review

Wonderful team every one care about the customer with patience & are eager to help the customer.

Thanks a million times.

I repeat *****UNBELIEVABLE SERVICE******BRAVO & HATS OFF.

Thank you,
Sincerely
C.N Canada I don't know why but I had a lot of problems to order my bow.

Date of experience: March 23, 2024
Puerto Rico
2 reviews
0 helpful votes
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If you are looking to step up your game on garment embellishment, this is the supplier to contact and make business with. Very Professional, above and beyond the customer service. Delivery was super fast and they give great suggestions of their products to fulfill the needs and requirements for the designs I am planning to make.

Date of experience: June 10, 2024
Japan
1 review
2 helpful votes
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É um site seguro e confiável
June 10, 2024

Eu sempre comprei pelo Alibaba, tanto pra uso pessoal como pra vender produtos e sempre tive muito bom atendimento, não tenho nenhuma reclamação e por isso vou continuar comprando sempre que achar algo interessante.

Date of experience: June 9, 2024
India
1 review
0 helpful votes
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Its totally fraud protal in India by Alibaba.com and their channel partners. We took its membership in March, 2024 and till date its 8th June, 2024 our portal is not started yet and no training is given by their channel partners they just wanted to take money for yearly subscription and thereafter they are even not answering our phone calls and disconnecting our phone calls. Worst service and worst portal.

Date of experience: June 8, 2024
New York
1 review
0 helpful votes
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The patience, service, and technical drawing were outstanding, with a fast and speedy design delivered timely. It arrived 1 day earlier than expected! I highly recommend this seller.

Date of experience: June 6, 2024
Sri Lanka
1 review
0 helpful votes
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I'm Extremely happy with my experience with Alibaba up to now. It is one reliable platform and I believe 80% overseas purchasers know this platform. Massive product range are available with low cost for the bulk purchase.it is very helpful for the benefit of my business. The problem is how to select the trusted the suppliers?", you need to do investigation and supplier qualification then you decide to trust or not.

Date of experience: June 5, 2024
Idaho
2 reviews
2 helpful votes
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Fraud Charges
June 5, 2024

This is about the 4th time I have had issues with even viewing there site for motorcycle parts, I did order a couple items in past but never received items and fought with them for months to get a refund, as there excuse is its the supplier they use. Its BS. Now even if I view an item like last night, somehow charges ended up on our charge card from China. I have never used this card for my purchases but?. Bank Called & card cancelled permanently. Do not view site or make any purchases, some where down the road someone will access your info some how and steal from you. This time it was less than 12 hrs.

Do Not do business or even view Alibaba sites

Date of experience: June 5, 2024
Canada
1 review
0 helpful votes
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First time ordering from Alibaba.com was a good experience. Product quality was good and arrived from China to Canada in 7 days. I wouldn't hesitate to place another order from them.

Date of experience: June 4, 2024
Nigeria
1 review
0 helpful votes
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Good
June 4, 2024

"5/5 stars!

"Excellent investment! This event canopy exceeded my expectations. Easy to set up, durable, and provides ample shade. Perfect for outdoor events, festivals, or trade shows. Highly recommend this product to anyone looking for a reliable and impressive canopy solution!"

Date of experience: June 3, 2024
Spain
1 review
1 helpful vote
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Antivirus clave
May 29, 2024

Descarga antivirus no me vale, pero lo principal CLAVE DE ACTIVACION PERFECTA, he ido a la pagina del antivirus y lo he descargado,luego he metido la clave comprada y activado,todo ok

Date of experience: May 29, 2024
Arizona
1 review
0 helpful votes
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I order from Alibaba often. I've never had a problem, and items are of good quality. Will keep ordering.

Date of experience: May 23, 2024
Australia
1 review
1 helpful vote
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This titanium tube is slender and presents a great challenge in processing. After numerous trials and continuous improvement of the process, the final sample turned out to be extremely perfect, and I am very satisfied.The supplier is also very professional, patient, responsive and I think they are trustworthy.

Date of experience: May 23, 2024
Japan
1 review
0 helpful votes
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大まかな送料まで表記していただけている会社とネゴシエイションが必要な会社があり、スムーズに取引出来ないケースが多々あります・・・送料込みの会社とそれ以外が選択できればより使い勝手が良くなると感じてます。

Date of experience: May 22, 2024
Ecuador
1 review
0 helpful votes
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La entrega fue rapida, la calidad es la esperada, el diseño es muy bonito, y el servicio fue profecional

Date of experience: May 22, 2024
Colombia
1 review
2 helpful votes
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Reseña
May 22, 2024

I received the product as I expected, in perfect condition, and the platform gave me the expected support

Date of experience: May 21, 2024

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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