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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Great product. It was easy to communicate with customer service. Shipped on time. Fair price. Will order from them again.
Seven months ago we ordered over $200,000 worth of drones and parts from XCM CLASSIC LIMITED. A drone company advertising on ALIBABA. The company never shipped the parts and will not respond to emails or refund our money. IN FACT XCM CLASSIC LIMITED still advertises on ALIBABA We filed a compliant with ALIBABA with no response. We had to resort to International help contacting LAW ENFORCEMENT and US/CHINESE GOVERNMENT for assistance. We are in the process of notifying the NEW YORK STOCK EXCHANGE. [Where ALIBABA STOCK IS TRADED] Hopefully, ALIBABA will step up to the plate and help us resolve the issue. We will not stop until our drones are shipped or money refunded.
We recommend this supplier, great communication, respond quickly and professional.
The quality of the product is great and has a beautiful design.
In short, we are very satisfied.
We were able to find suitable suppliers for our company which manufacture audio systems. We were able to go through the different products as well as suppliers, and chose the products suitable for us in terms of product quality as well as pricing.
Excellent site. Wide range of products, sellers include manufacturers as well as retailers. There are enough options including RFQ for sourcing products / spares. If you find the right seller, it is great
From my perspective, Alibaba is one of the best platforms globally for starting an e-commerce business. It offers a secure and reliable payment system, which is essential for online transactions.
My experience with Alibaba has been perfect. The platform is user-friendly and provides excellent support, making it easier to focus on business growth.
My title says it all,their service is unbelievable they lives up to what they advertise.
A **RELIABLE & HONEST COMPANY ** As well as Old Mountain Archery. ****
Take my word buy with confidence from them you can't be disappointed.
*****TRUST ME*****YOU CAN TRUST THEM *******
ALIBABA team as 5-stars but they deserve 10- stars,same appreciation for Old Mountain Archery.
Professionalism and STRONG WORK ETHIC.
Thanks a million times.
I did business 4 times with ALIBABA & never had a problem.
Thank you so much everyone for your wonderful work.
*****HATS OFF *****
Best regards,
A more than satisfied Canadian customer from:Quebec Canada
Wonderful team every one care about the customer with patience & are eager to help the customer.
Thanks a million times.
I repeat *****UNBELIEVABLE SERVICE******BRAVO & HATS OFF.
Thank you,
Sincerely
C.N Canada I don't know why but I had a lot of problems to order my bow.
If you are looking to step up your game on garment embellishment, this is the supplier to contact and make business with. Very Professional, above and beyond the customer service. Delivery was super fast and they give great suggestions of their products to fulfill the needs and requirements for the designs I am planning to make.
Eu sempre comprei pelo Alibaba, tanto pra uso pessoal como pra vender produtos e sempre tive muito bom atendimento, não tenho nenhuma reclamação e por isso vou continuar comprando sempre que achar algo interessante.
Its totally fraud protal in India by Alibaba.com and their channel partners. We took its membership in March, 2024 and till date its 8th June, 2024 our portal is not started yet and no training is given by their channel partners they just wanted to take money for yearly subscription and thereafter they are even not answering our phone calls and disconnecting our phone calls. Worst service and worst portal.
The patience, service, and technical drawing were outstanding, with a fast and speedy design delivered timely. It arrived 1 day earlier than expected! I highly recommend this seller.
I'm Extremely happy with my experience with Alibaba up to now. It is one reliable platform and I believe 80% overseas purchasers know this platform. Massive product range are available with low cost for the bulk purchase.it is very helpful for the benefit of my business. The problem is how to select the trusted the suppliers?", you need to do investigation and supplier qualification then you decide to trust or not.
This is about the 4th time I have had issues with even viewing there site for motorcycle parts, I did order a couple items in past but never received items and fought with them for months to get a refund, as there excuse is its the supplier they use. Its BS. Now even if I view an item like last night, somehow charges ended up on our charge card from China. I have never used this card for my purchases but?. Bank Called & card cancelled permanently. Do not view site or make any purchases, some where down the road someone will access your info some how and steal from you. This time it was less than 12 hrs.
Do Not do business or even view Alibaba sites
First time ordering from Alibaba.com was a good experience. Product quality was good and arrived from China to Canada in 7 days. I wouldn't hesitate to place another order from them.
"5/5 stars!
"Excellent investment! This event canopy exceeded my expectations. Easy to set up, durable, and provides ample shade. Perfect for outdoor events, festivals, or trade shows. Highly recommend this product to anyone looking for a reliable and impressive canopy solution!"
Descarga antivirus no me vale, pero lo principal CLAVE DE ACTIVACION PERFECTA, he ido a la pagina del antivirus y lo he descargado,luego he metido la clave comprada y activado,todo ok
I order from Alibaba often. I've never had a problem, and items are of good quality. Will keep ordering.
This titanium tube is slender and presents a great challenge in processing. After numerous trials and continuous improvement of the process, the final sample turned out to be extremely perfect, and I am very satisfied.The supplier is also very professional, patient, responsive and I think they are trustworthy.
大まかな送料まで表記していただけている会社とネゴシエイションが必要な会社があり、スムーズに取引出来ないケースが多々あります・・・送料込みの会社とそれ以外が選択できればより使い勝手が良くなると感じてます。
La entrega fue rapida, la calidad es la esperada, el diseño es muy bonito, y el servicio fue profecional
I received the product as I expected, in perfect condition, and the platform gave me the expected support
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

