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Alibaba

3.5

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,332
value
1,311
shipping
1,305
returns
769
quality
1,284
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Instant Feedback

202 reviews

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Australia
1 review
0 helpful votes
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E commerce
March 19, 2018

Very good making international business easy and safe for all stake holders looking forward to doing more

Date of experience: March 18, 2018
South Dakota
1 review
0 helpful votes
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Alibaba Review
March 19, 2018

Good place to start a business relationship with companies in other countries, be careful with whom your dealing with.

Date of experience: March 18, 2018
Brazil
1 review
0 helpful votes
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Easy to use
March 19, 2018

Alibaba is a good place to source the products as there are many manufacturers and trades available for you to compare the price.

Date of experience: March 17, 2018
Morocco
1 review
0 helpful votes
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The best
March 19, 2018

Really, it is a wonderful website for making money and getting your needs. So, I do advice you not to miss the chance of dealing with such website.

Date of experience: March 17, 2018
Ukraine
2 reviews
1 helpful vote
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I like my experience on Alibaba
March 19, 2018

I couldn't find the things I was looking for on other sites, even on Aliexpress there was a problem, as I couldn't choose the other shipping method but only DHL and EMS (they are too expensive). On Alibaba, I found the supplier and ordered car parts, he shipped them by air mail. I got them in nearly 2 weeks - it is very fast, as we usually get mail from China in 20-30 days.
I haven't installed them into my car yet, by they look nice, accurately and I hope they will work for a long time
So, everything is good.

Thank you!

Date of experience: March 17, 2018
India
1 review
0 helpful votes
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I found right products
March 19, 2018

I found right products, shipping in time, payment is secure i like this,
I think we can buy small to bigest item on alibaba.com

Date of experience: March 17, 2018
Switzerland
1 review
0 helpful votes
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Collars
March 19, 2018

That what we have buy is very cool
Perfect quality
We are happy with our products
Thank you very much

Date of experience: March 17, 2018
Jamaica
1 review
0 helpful votes
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Perfect
March 19, 2018

Was on time and service was great. They contacted me from first point of contact right up until delivery.

Date of experience: March 17, 2018
GB
1 review
0 helpful votes
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Superb!
March 17, 2018

The only platform to use for safe international trade. Excellent communication and order management - would be lost without it.

Date of experience: March 16, 2018
Libya
1 review
0 helpful votes
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Excellent first time with alibaba
March 17, 2018

Excellent first time with alibaba. Alibaba offers the best and safest way of buying goods online. With hundreds of trusted suppliers, you can get the product you want with the cheapest price available on the internet.

Date of experience: March 16, 2018
Romania
1 review
0 helpful votes
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Excellent services!
March 17, 2018

Thank you very much for the efficiency!
Alibaba.com is an excellent platform for on-line shopping.

Regards,
Eugen

Date of experience: March 16, 2018
Australia
1 review
0 helpful votes
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First time buyer
March 17, 2018

Overall the experience was good, and it was my first time buying from Alibaba, there was risk involved, but i the supplier used trade assurance and all went smooth

Date of experience: March 16, 2018
District of Columbia
1 review
0 helpful votes
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Love It!
March 16, 2018

I really enjoy working through Alibaba. I feel protected. The one time I tried to work outside of the website I got ripped off. So I know their structure is important. Thanks!

Date of experience: March 15, 2018
New York
1 review
0 helpful votes
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Love this site!
March 16, 2018

I get great deals and connect with greta business owners. The trade assurance is wonderful and allows me to buy products and not stress about being ripped off.

Date of experience: March 15, 2018
Colombia
1 review
0 helpful votes
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Good service.
March 16, 2018

Good service, reliable and safe. The shipping was very good and I arrived on time. Good chances of placing another order.

Date of experience: March 15, 2018
Portugal
1 review
2 helpful votes
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Avoid using Alibaba
March 15, 2018

They side with their sellers and do not actually listen or try to help the buyers. I have lost 5000 USD. Don't trust or use alibaba.

Date of experience: March 15, 2018
Australia
1 review
0 helpful votes
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Flashing Disco Bracelets
March 15, 2018

Several suppliers were sourced and the one we used were extremely helpful and communicated very well.

Date of experience: March 15, 2018
Brazil
10 reviews
28 helpful votes
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I ordered a several hundred piece lot for my business. Shipment tracking was nonexistent and seller's customer service sucked. Their emails did not make sense. Boxes arrived dirty, wet, and crushed. Returns and refunds through Alibaba don't exist. I don't get why anyone would order from this site.

Date of experience: March 15, 2018
France
1 review
0 helpful votes
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Every thing was perfect
March 15, 2018

It was a pleasure to trade with Meaya
She answer very quickly with clear response
The delay was totally respected
And the goods totally conform

Date of experience: March 15, 2018
GB
1 review
0 helpful votes
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Superb
March 15, 2018

Really happy with you guys thanks for all the support throw all the way, i'll use you again. The supplier that i find in your platform was really good and helpful, your trade insurance is amazing and make feel really safe

Date of experience: March 15, 2018

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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