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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Very good making international business easy and safe for all stake holders looking forward to doing more
Good place to start a business relationship with companies in other countries, be careful with whom your dealing with.
Alibaba is a good place to source the products as there are many manufacturers and trades available for you to compare the price.
Really, it is a wonderful website for making money and getting your needs. So, I do advice you not to miss the chance of dealing with such website.
I couldn't find the things I was looking for on other sites, even on Aliexpress there was a problem, as I couldn't choose the other shipping method but only DHL and EMS (they are too expensive). On Alibaba, I found the supplier and ordered car parts, he shipped them by air mail. I got them in nearly 2 weeks - it is very fast, as we usually get mail from China in 20-30 days.
I haven't installed them into my car yet, by they look nice, accurately and I hope they will work for a long time
So, everything is good.
Thank you!
I found right products, shipping in time, payment is secure i like this,
I think we can buy small to bigest item on alibaba.com
Excellent first time with alibaba. Alibaba offers the best and safest way of buying goods online. With hundreds of trusted suppliers, you can get the product you want with the cheapest price available on the internet.
Thank you very much for the efficiency!
Alibaba.com is an excellent platform for on-line shopping.
Regards,
Eugen
Overall the experience was good, and it was my first time buying from Alibaba, there was risk involved, but i the supplier used trade assurance and all went smooth
I really enjoy working through Alibaba. I feel protected. The one time I tried to work outside of the website I got ripped off. So I know their structure is important. Thanks!
I get great deals and connect with greta business owners. The trade assurance is wonderful and allows me to buy products and not stress about being ripped off.
Good service, reliable and safe. The shipping was very good and I arrived on time. Good chances of placing another order.
They side with their sellers and do not actually listen or try to help the buyers. I have lost 5000 USD. Don't trust or use alibaba.
Several suppliers were sourced and the one we used were extremely helpful and communicated very well.
I ordered a several hundred piece lot for my business. Shipment tracking was nonexistent and seller's customer service sucked. Their emails did not make sense. Boxes arrived dirty, wet, and crushed. Returns and refunds through Alibaba don't exist. I don't get why anyone would order from this site.
It was a pleasure to trade with Meaya
She answer very quickly with clear response
The delay was totally respected
And the goods totally conform
Really happy with you guys thanks for all the support throw all the way, i'll use you again. The supplier that i find in your platform was really good and helpful, your trade insurance is amazing and make feel really safe
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

