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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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France
1 review
0 helpful votes
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This society is very serious and reactiv.
For me, the contact was Joy, i liked to work with.

The quality of product and the fast shipping are two strong points of this company.

Date of experience: March 28, 2018
Kenya
1 review
0 helpful votes
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ALIBABA
March 29, 2018

Its a wonderful platform where buyer meet sellers and it works pretty well, thank you alibaba, it was a good experience

Date of experience: March 28, 2018
New York
1 review
0 helpful votes
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Opens windows of opportunities
March 29, 2018

I can find almost anything I want on Alibaba. Makes it real easy. This last order was easiest of all. It gets better every time. Thank you

Date of experience: March 28, 2018
Peru
1 review
0 helpful votes
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Buena experiencia
March 29, 2018

Fue facil y simple la compra fue una expreciencia agradable el vendedor siempre me ayudo en todo momento

Date of experience: March 28, 2018
Virginia
1 review
0 helpful votes
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CPR Training Valves
March 30, 2018

Good quality. Shipping was fast. The product was exactly as described. This was a good experience for my company.

Date of experience: March 28, 2018
Singapore
1 review
0 helpful votes
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Very exciting... I was skeptical to start with with all the rumours that one can cheated easily and would get only Lemons after making the payments... proved very wrong...
Pl improve your products presentation for easy selection...!

Date of experience: March 28, 2018
South Africa
1 review
0 helpful votes
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Excellent
March 28, 2018

Allows excellent engagement with suppliers and manufacturers. The site doesn't work correctly with some web browsers, and some screens are a little confusing for first-time users.

Date of experience: March 28, 2018
Italy
1 review
0 helpful votes
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Good as ever
March 28, 2018

Not the first time I bought on Alibaba, trade assurance is the best compromise for sellers and buyers, safe and simple with low fees. I will buy again soon.

Date of experience: March 28, 2018
New Zealand
1 review
0 helpful votes
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Scope Purchase
March 28, 2018

All went very smoothly, good communication and tracking great trader and great product. Delivered in a very timely manner

Date of experience: March 28, 2018
Colorado
1 review
0 helpful votes
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Great Work
March 28, 2018

Amazing work quick shipping company had great communication and make this easy and trust worthy. I will purchase again great place

Date of experience: March 27, 2018
Canada
1 review
0 helpful votes
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Wonderful
March 28, 2018

Using whatsapp for customer service is sooo smart, a great business move. I will do exponentially more business over time and will recommend to others. Cheers

Date of experience: March 27, 2018
KR
1 review
0 helpful votes
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Good
March 28, 2018

What a beautiful world in internet! Thank you alibaba.

We can find out a lot of company that we need.

Date of experience: March 27, 2018
Georgia
1 review
0 helpful votes
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Great!
March 28, 2018

Amazing Site! I love the articles, they are amazing and extremely affordable. Highly recommended. Try it!

Date of experience: March 27, 2018
Georgia
1 review
0 helpful votes
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Alibaba Wow!
March 28, 2018

Placed large order recently with Alibaba! It was overall fantastic experience. From payment to pallets hitting the ground here in the US>

Date of experience: March 27, 2018
Virginia
1 review
0 helpful votes
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Excellent
March 28, 2018

Happy with the service and whole operation provided by Alibaba. Its trust worthy and a good link between suppliers and retailers. Thank you

Date of experience: March 27, 2018
California
1 review
0 helpful votes
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Great!
March 28, 2018

I was skeptical, and still am. It is my first experience. First part of the process was great. I received my samples and a timely and well packaged manner. Let's see if the rest of the way will be as smooth as the beginning.

Date of experience: March 27, 2018
Illinois
1 review
0 helpful votes
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Very nice abaya
March 28, 2018

They prettier in person the material nice and cool the only thing im not happy about is the seller just send two different size but in description there are four different size

Date of experience: March 27, 2018
Panama
1 review
0 helpful votes
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Cool very cool
March 28, 2018

I love to buy in alibaba but somtimes i have to pay to much money in customes but very satisfy, its cool to buy cheap stuff here

Date of experience: March 27, 2018
New Jersey
1 review
0 helpful votes
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I felt safe orxering theough Alibaba, but I felt unsafe when i had question or concsrn, there's so complicated process to get to customer service.

Date of experience: March 27, 2018
Australia
1 review
0 helpful votes
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Best place to do business
March 28, 2018

Top quality products, many manufacturers to choose from, & cuts out the middle man which means more profit in the buyer's & supplier's pockets. I thoroughly recommend Alibaba to everyone.

Date of experience: March 27, 2018

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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