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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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This society is very serious and reactiv.
For me, the contact was Joy, i liked to work with.
The quality of product and the fast shipping are two strong points of this company.
Its a wonderful platform where buyer meet sellers and it works pretty well, thank you alibaba, it was a good experience
I can find almost anything I want on Alibaba. Makes it real easy. This last order was easiest of all. It gets better every time. Thank you
Fue facil y simple la compra fue una expreciencia agradable el vendedor siempre me ayudo en todo momento
Good quality. Shipping was fast. The product was exactly as described. This was a good experience for my company.
Very exciting... I was skeptical to start with with all the rumours that one can cheated easily and would get only Lemons after making the payments... proved very wrong...
Pl improve your products presentation for easy selection...!
Allows excellent engagement with suppliers and manufacturers. The site doesn't work correctly with some web browsers, and some screens are a little confusing for first-time users.
Not the first time I bought on Alibaba, trade assurance is the best compromise for sellers and buyers, safe and simple with low fees. I will buy again soon.
All went very smoothly, good communication and tracking great trader and great product. Delivered in a very timely manner
Amazing work quick shipping company had great communication and make this easy and trust worthy. I will purchase again great place
Using whatsapp for customer service is sooo smart, a great business move. I will do exponentially more business over time and will recommend to others. Cheers
Placed large order recently with Alibaba! It was overall fantastic experience. From payment to pallets hitting the ground here in the US>
I was skeptical, and still am. It is my first experience. First part of the process was great. I received my samples and a timely and well packaged manner. Let's see if the rest of the way will be as smooth as the beginning.
They prettier in person the material nice and cool the only thing im not happy about is the seller just send two different size but in description there are four different size
I love to buy in alibaba but somtimes i have to pay to much money in customes but very satisfy, its cool to buy cheap stuff here
I felt safe orxering theough Alibaba, but I felt unsafe when i had question or concsrn, there's so complicated process to get to customer service.
Top quality products, many manufacturers to choose from, & cuts out the middle man which means more profit in the buyer's & supplier's pockets. I thoroughly recommend Alibaba to everyone.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

