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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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I love the vendor & quality products! I look forward to ordering again veeery soon & telling others.
Just received etrike & comes practically fully assembled with very little work required which is good since there was no manual or instructions provided but that wasn't a problem since there was good communication with supplier so probably would have download instructions available (as I did with the other 2 folding electric bikes purchased). Thought it would be big & bulky but easy enough to assemble in my living room! Lol. It was a long trip here from Asia but arrival time was very near what supplier estimated. Very professional to do business with & language differences did not present a barrier so the process was easy.
Good quality with affordable price, Warmer Cups and the length of cable charger you can customize by negotiating with supplier as you want.
You can do business with the support of the platform of Alibaba and so you can feel safe avoiding any possibility of a scam.
Supplier is patient and professional, replied many questions I asked. Machine just arrived, haven, t start to use yet, hope everything goes well
Yes I order some products from the online store never received my merchandise nor a refund they just was giving me the run around about checking with everyone else but them to see what happen to the order they weren't trying to at least resend the product or anything when you trying to order something in bulk or anything don't trust them they out to get your money they are bad at meeting the customers needs
Overall good experience. Very willing to resolve the issues. So responsive and committed. Hope to order again
I used Alibaba to find my supplier because they provided me with everything I needed to know about the supplier, as well as assured my transaction. I felt secure knowing that by using Alibaba, I won't get scammed or lose money.
I had an idea I wanted to develop a new product. Peter helped me do that and contributed to my idea with his engineering knowledge, he went above and beyond to help me and deserves recognition via this review.
Thank you Peter.
The work was complicated and required a lot of patience. Andie, my liaison was amazing and patient to a fault. The work I received is excellent and I look forward to doing future business with this company. As my designs are protected by an NDA, I can not post any photos at this time, but certainly will in the future, once we are public. Excellent work for a difficult project! The "add proof of purchase" doesn't work.
There is no way to buy securely in Alibaba. If you think that if were scammed you can open a dispute and have a fair decision, forget. The decision of a dispute is taken from Alibaba.com and they never decide against their gold suppliers, because they pay a lot and are the first income of this business.
For a secure purchase, don't go to Alibaba.com.
While its a good platform to find suppliers, Alibaba won't help you when you encounter a scamming supplier, and doesn't not live up to their trade assurance promises at all.
Pleased that funds were protected and this gives customers confidence with the process. Am satisfied.
I made an order thru an Alibaba supplier. I paid 100% and I have not received the order.
The THIEF "SAFER LIFTING" they got paid and never deliver
Incredibly easy team to work with, and quick turnaround times. Received exactly what we were looking for, and will be ordering more in the future!
ANTES DE COMPRAR HICE MUCHAS PREGUNTAS, SIEMPRE RESOLVIAN MIS DUDAS SOBRE EL PRODUCTO, METODO DE ENVIO, A MI PEDIDO MEJORARON EL ENVIO. MUY CORDIALES, ATENTOS, BUEN VENDEDOR. LO RECOMIENDO MUCHO. MOTIVO POR EL CUAL ESTOY POR COMPRAR OTROS EJEMPLOS Y PROBARLOS PARA MI CLIENTELA FINAL.
JH hair supplies the best quality hair extensions and wigs. Their service, delivery times, and support are quite satisfactory.
This was my first time using Alibaba and I have to admit that I was skeptical at first. However, I am happy to say that it was a great experience and I plan to continue to use the site and it's vendors. I even recommended the site to a family member and she can't wait to get her first order. The quality and selection of the items on Alibaba are incredible and the price can't be beat! I was also impressed with the security when making my payment and the return policy as well.
Alibaba is so far the best for my business. It is always up to date. Money transfer and confirmation is done within seconds. This is great and it has given me a lot of confidence in dealing with online business. Thankyou so much for your good services
Simply very reliable and professional. I will totally keep this relation forever.
Lancy Lin is very supportive and help full. She is one of the best.
Regards,
Omar from Saudi Arabia
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

