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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,331
value
1,311
shipping
1,304
returns
769
quality
1,284
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Instant Feedback

202 reviews

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Missouri
1 review
0 helpful votes
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Pleased with products
November 19, 2021

I love the vendor & quality products! I look forward to ordering again veeery soon & telling others.

Date of experience: June 4, 2021
Florida
1 review
0 helpful votes
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Just received etrike & comes practically fully assembled with very little work required which is good since there was no manual or instructions provided but that wasn't a problem since there was good communication with supplier so probably would have download instructions available (as I did with the other 2 folding electric bikes purchased). Thought it would be big & bulky but easy enough to assemble in my living room! Lol. It was a long trip here from Asia but arrival time was very near what supplier estimated. Very professional to do business with & language differences did not present a barrier so the process was easy.

Date of experience: June 3, 2021
Cambodia
1 review
0 helpful votes
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Warmer Cups 55 °C
June 4, 2021

Good quality with affordable price, Warmer Cups and the length of cable charger you can customize by negotiating with supplier as you want.

Date of experience: June 3, 2021
Chile
1 review
0 helpful votes
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Good and safe
June 4, 2021

You can do business with the support of the platform of Alibaba and so you can feel safe avoiding any possibility of a scam.

Date of experience: June 2, 2021
Singapore
1 review
0 helpful votes
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Supplier is patient and professional, replied many questions I asked. Machine just arrived, haven, t start to use yet, hope everything goes well

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Date of experience: June 1, 2021
Nevada
1 review
2 helpful votes
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Horrible at making sure orders are complete
June 1, 2021

Yes I order some products from the online store never received my merchandise nor a refund they just was giving me the run around about checking with everyone else but them to see what happen to the order they weren't trying to at least resend the product or anything when you trying to order something in bulk or anything don't trust them they out to get your money they are bad at meeting the customers needs

Date of experience: May 31, 2021
Canada
1 review
0 helpful votes
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Plant stand
June 1, 2021

Overall good experience. Very willing to resolve the issues. So responsive and committed. Hope to order again

Date of experience: May 31, 2021
New York
1 review
0 helpful votes
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I used Alibaba to find my supplier because they provided me with everything I needed to know about the supplier, as well as assured my transaction. I felt secure knowing that by using Alibaba, I won't get scammed or lose money.

Date of experience: May 30, 2021
GB
1 review
0 helpful votes
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I had an idea I wanted to develop a new product. Peter helped me do that and contributed to my idea with his engineering knowledge, he went above and beyond to help me and deserves recognition via this review.
Thank you Peter.

Date of experience: May 28, 2021
Canada
1 review
0 helpful votes
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The work was complicated and required a lot of patience. Andie, my liaison was amazing and patient to a fault. The work I received is excellent and I look forward to doing future business with this company. As my designs are protected by an NDA, I can not post any photos at this time, but certainly will in the future, once we are public. Excellent work for a difficult project! The "add proof of purchase" doesn't work.

Date of experience: May 27, 2021
Portugal
1 review
0 helpful votes
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There is no way to buy securely in Alibaba. If you think that if were scammed you can open a dispute and have a fair decision, forget. The decision of a dispute is taken from Alibaba.com and they never decide against their gold suppliers, because they pay a lot and are the first income of this business.
For a secure purchase, don't go to Alibaba.com.

Date of experience: May 27, 2021
Czechia
1 review
0 helpful votes
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While its a good platform to find suppliers, Alibaba won't help you when you encounter a scamming supplier, and doesn't not live up to their trade assurance promises at all.

Date of experience: May 25, 2021
Kenya
1 review
0 helpful votes
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Transaction
May 25, 2021

Pleased that funds were protected and this gives customers confidence with the process. Am satisfied.

Date of experience: May 25, 2021
Florida
1 review
0 helpful votes
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THIEF - ALIBABA HAS THIEF
May 25, 2021

I made an order thru an Alibaba supplier. I paid 100% and I have not received the order.
The THIEF "SAFER LIFTING" they got paid and never deliver

Date of experience: May 25, 2021
California
1 review
0 helpful votes
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Incredibly easy team to work with, and quick turnaround times. Received exactly what we were looking for, and will be ordering more in the future!

Date of experience: May 25, 2021
Peru
1 review
0 helpful votes
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COMPRA SEGURA
May 25, 2021

ANTES DE COMPRAR HICE MUCHAS PREGUNTAS, SIEMPRE RESOLVIAN MIS DUDAS SOBRE EL PRODUCTO, METODO DE ENVIO, A MI PEDIDO MEJORARON EL ENVIO. MUY CORDIALES, ATENTOS, BUEN VENDEDOR. LO RECOMIENDO MUCHO. MOTIVO POR EL CUAL ESTOY POR COMPRAR OTROS EJEMPLOS Y PROBARLOS PARA MI CLIENTELA FINAL.

Date of experience: May 24, 2021
Kenya
1 review
0 helpful votes
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JH hair supplies the best quality hair extensions and wigs. Their service, delivery times, and support are quite satisfactory.

Date of experience: May 23, 2021
Florida
1 review
0 helpful votes
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I love Alibaba!
May 23, 2021

This was my first time using Alibaba and I have to admit that I was skeptical at first. However, I am happy to say that it was a great experience and I plan to continue to use the site and it's vendors. I even recommended the site to a family member and she can't wait to get her first order. The quality and selection of the items on Alibaba are incredible and the price can't be beat! I was also impressed with the security when making my payment and the return policy as well.

Date of experience: May 22, 2021
Zambia
1 review
0 helpful votes
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Alibaba is so far the best for my business. It is always up to date. Money transfer and confirmation is done within seconds. This is great and it has given me a lot of confidence in dealing with online business. Thankyou so much for your good services

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Date of experience: May 21, 2021
Saudi Arabia
1 review
0 helpful votes
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Highly recommended
May 23, 2021

Simply very reliable and professional. I will totally keep this relation forever.
Lancy Lin is very supportive and help full. She is one of the best.

Regards,
Omar from Saudi Arabia

Date of experience: May 21, 2021

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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