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Alibaba

3.5

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,331
value
1,311
shipping
1,304
returns
769
quality
1,284
This company does not typically respond to reviews

Instant Feedback

202 reviews

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Norway
2 reviews
0 helpful votes
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Great Service
May 22, 2021

Supplier processed the order in a timely manner. Very proactive in suggesting alternative products for those not in stock

Date of experience: May 21, 2021
Ohio
1 review
0 helpful votes
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My First Experience with alibaba was a great experience the seller was great, Also fantastic communication, and shipping service across sea and Arrived wright on Time, and was exactly as the pic they showed me, before shipping it arrived exactly as picture. I would definitely buy from them again now it takes about 30-40 days to get to the States and to your house. But they give you a tracking number, and you can see when it comes off the Boat and Lands in the States, also see the Tracking to your house, once in the States. No *******@All! And Great selections of items and Dealers to work with. I had a great Experience!

Date of experience: May 20, 2021
Canada
1 review
0 helpful votes
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The materials of the product is good. Exactly like the description. My only comment is there is so much excess thread on the products so I have to cut them all before I sell it. The opp packaging is also very thin and its ripped right away so i have to tape it.

The shipping is a little longer than I expected. Even though you pay for express shipping. The seller is not very responsive so expect 1 day before she response.

Date of experience: May 20, 2021
Australia
1 review
0 helpful votes
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In six commercial orders this is the second one that has resulted in a me being ripped off by a complete lack of QA by the trading company. The first was a silicone supplier, who did not seal the samples I ordered and they leaked and got contaminated. The company first claimed they were damaged in transit and told Alibaba I had arranged the freight. Ask and I will tell you their na, e The second is a a company that makes sandpaper and sanding belts. I ordered 10 belts 915mm (36 inches) to try before making a large order. The belts were made 900mm in length and would not fit the machine. The company would not replace them claiming a tolerance of 15mm. Other grits I ordered were correct but not these. My advice when dealing with any Alibaba company get a written assurance of quality or a compete refund and then pay with a creditcard that has payment assurance. Alibaba's dispute resolution is not worth the time to read it. Not only do they support their companies 100% they do not post reviews that are negative to their clients. T

Date of experience: May 19, 2021
Puerto Rico
1 review
0 helpful votes
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Acabo de de recibir una muestra que page a traves de alibaba y la experiencia fue muy buena, es un servicio seguro, facil de usar y te mantiene al tanto del estado de tu compra.

Date of experience: May 18, 2021
Australia
1 review
0 helpful votes
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Happy Customer
May 18, 2021

I always get delivery on time. Always get reply messages from staff regular. No complaints. International FedEx Delivery System in place.

Date of experience: May 16, 2021
Ecuador
2 reviews
0 helpful votes
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I HAD A BAD EXPERIENCE WTH A THIEVE ON ALIBABA FROM CHINA! IS A $#*!ING GARBAGE PEOPLE WHO STOLE ME $1300 AND ALIBABA NEVER DID ANYTHING FOR BACK MY MONEY,
SELLER STILLS SELLING ON ALIBABA AND I THINK HE KEEPS STEALING TO OTHER PEOPLE,
THIS IS THE ORDER NUMBER **************759
THIS IS THE SELLER Tim He, *******@dlhouseware.com

Date of experience: May 14, 2021
Peru
1 review
0 helpful votes
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El mejor Tv Box de la marca Mecool
December 26, 2022

El mejor de su rango a precio razonable, la empresa confiable llego a tiempo;muy profesional, continuaré trabajando con ellos.

Date of experience: May 14, 2021
New York
1 review
0 helpful votes
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I have been using gps watches for over 6 years. Mobile networks now only support 4G watches. I ordered many 4G watches from Amazon. The majority were claiming to be 4G watches but in fact they were 2G, and 3G at best, I returned all these watches. Recently I ordered this one from Shenzhen Uniwoay Technology thru Alibaba.com. Not only was it real 4G, but it also offered extremely precise and fast gps positioning. It worked with both SETracker and Aibeile app which offered way better features. This watch is now my Gold Standard and I recommend it to all people disappointed with the watches on Amazon. Some Amazon watches were 4G but they did not provide the accurate positioning as this watch. Many were offline a lot. You could track the location history of this watch for any day/any time range. Others only offered day filters, so you had to track an entire day, resulting in wasted time. It has all features available on any GPS watch, including Heart Rate and Blood Pressure monitoring, but no remote listening which is available in the Kids version of the watch. Also has remote video monitoring.

Date of experience: May 13, 2021
Oman
1 review
0 helpful votes
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Highly satisfied
May 29, 2021

Good service and good follow up. Would like to order more on Alibaba, Items are in good quality and prompt delivery.

Date of experience: May 13, 2021
California
1 review
0 helpful votes
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I had issues with products received not correct. I have evidence of my change request to factory. I i filled claim. I had issues with the alibaba system allowing me to upload the photos. It would not let me complete the final requested information from alibaba. I had a time limit to complete this and i did not make the deadline because the system would not let me continue if i loaded the required requested photos. I could not find any customer service contact to let anyone know. So now my dead ran out and i have no way of reaching to anyone at alibaba and now cant get my money back. Why can no one in USA contact aliababa? Worst service.

Date of experience: May 13, 2021
New Jersey
1 review
0 helpful votes
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SIZE
May 12, 2021

3X FITS LIKE AN XL, VERY ANGRY, AS IMMHAPPY I ONLY ORDERED SAMPLES IN STEAD OF A LARGER ORDER.IM STILL OUT OF MY MONEY CUZ ITS TO SMALL

Date of experience: May 12, 2021
Canada
1 review
3 helpful votes
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They scam people, I ordered a $ 600 lipocavitation machine I asked the lady have you already sent the machine to Canada without problem.Her answer yes no problem... so I ordered but Health Canada refused the machine and now they refuse to reimburse me even Alibaba... What a $#*!ty compagny seriously.And the lady dared to say that I had for sure refused my package when I got the proof from UPS.

Date of experience: May 10, 2021
Colombia
1 review
0 helpful votes
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I am very happy with the purchase I have made. I received the products as promised and in the promised time. The quality of the products is very high. Hebe helped me in all the proces and aswered all my questions.

Date of experience: May 8, 2021
Colorado
1 review
0 helpful votes
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Good source for product.
November 2, 2021

I have used Alibaba a few times. It's been a hit & miss at times. Shipping cost is usually more than what I would like to pay.

Date of experience: May 8, 2021
Philippines
1 review
0 helpful votes
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Affordable Elegance
May 8, 2021

As long as you know your way around Alibaba, you'll find yourself trustworthy suppliers who would accommodate you and keep in touch with you for your purchases. The jewelry I bought from this site is stunning yet affordable. Simple and elegant. There really is beauty in simplicity. Try Alibaba today and jump-start your business.

+4
Date of experience: May 8, 2021
California
1 review
0 helpful votes
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I can't go to the exhibition in China because of the epidemic these year. So from last year, I spent more time in Ali looking for new factories and new products. Ali has good factory inspection procedures and can help me choose a strong factory through the factory's video and factory inspection report. Therefore, Verified Supplier is my first choice. Based on my 20 years of purchasing experience, I prefer factories with very strong product development ability and productivity of more than 50 million DOLLARS. Most of these factories are the best in the industry, with very professional service ability and high business integrity. There are more design choices and stable quality and productivity. Of course, their price is not the lowest in China, but the reduced communication cost and transaction risk cost, as well as the service and after-sales guarantee are very worthwhile. In addition, BY observing the products on their shop homepage, I usually do not choose suppliers with too many cross-industry products. Most of them are trading companies.
I have found the TOP factories in the industry through Ali, such as IVYDECO and other 2-3 factories with great strength. I hope to find more than 5 stable professional factories this year.
Oh, and pay through Alibaba for only $5 per transaction, a fraction of the previous transaction fee. Usually the factory can receive the payment within two days, so the production can start faster. That's the kind of upgrade I like.

Date of experience: May 8, 2021
Nevada
1 review
0 helpful votes
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I have tried to make about 50 different purchases and ALL of Alibaba's vendor want you to bypass Alibaba and pay them through money gram. There company is full of nothing but scam artist. DO NOT USE THIS SITE!

Date of experience: May 7, 2021
Texas
1 review
0 helpful votes
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Great Quality beautiful purses. The service is great and I look forward to ordering more. Very Professional

Date of experience: May 6, 2021
Italy
1 review
0 helpful votes
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Alibaba always useful platform
September 13, 2022

Alibaba always useful platform for our company we always find solutions for our customers and excellent contacts.

Date of experience: May 5, 2021

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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