Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Alibaba

Alibaba

3.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Alibaba?
grey stargrey stargrey stargrey stargrey star

Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,332
value
1,311
shipping
1,305
returns
769
quality
1,284
This company does not typically respond to reviews

Instant Feedback

202 reviews

We monitor reviews for authenticity

RU
1 review
0 helpful votes
Follow Alexey K.
Unfollow Alexey K.
Share Review
Report Review

Мне очень нравится покупать здесь, продавцы всегда могут общаться с покупателями, единственное, что хотелось бы улучшить, это доставка товара, если бы была возможность выбирать между транспортными компаниями с указанной суммой платежа за доставку. как на ебай или на алиэкспресс.

Date of experience: March 20, 2019
Arizona
1 review
0 helpful votes
Follow Franklin M.
Unfollow Franklin M.
Share Review
Report Review

Love Alibaba
March 21, 2019

Alibaba has provided a way for me to make money for generations. I am greatly appreciative of Alibaba

Date of experience: March 20, 2019
Arizona
1 review
0 helpful votes
Follow Dan I.
Unfollow Dan I.
Share Review
Report Review

Fantastic website with excellent resources. We've sourced a majority of our parts and found that if they don't have it then the part probably doesn't exist.

Date of experience: March 20, 2019
Washington
1 review
0 helpful votes
Follow eppo B.
Unfollow eppo B.
Share Review
Report Review

Great...!
March 21, 2019

Sunny LV is the coolest man on the planet! He helped me creating the guitar that I wanted so long. It arrived within 1 month after placing order in The Netherlands from China.
The guitar (model Flying V) Is awesome and its sound quality is outstanding.
Five stars is the only rating these guys earn... Good work.!

Date of experience: March 20, 2019
Canada
1 review
0 helpful votes
Follow Daniel Z.
Unfollow Daniel Z.
Share Review
Report Review

Alibaba Experiences
March 21, 2019

My first 2 order went off without any hitch. The 2 companies were awesome and I plan to do much more business with them.

Date of experience: March 20, 2019
District of Columbia
1 review
0 helpful votes
Follow bradley H.
Unfollow bradley H.
Share Review
Report Review

Great transaction
March 21, 2019

Paid on Thursday and had my product by Tuesday. Solid product with a very sleek appearance. Fast and friendly service with an excellent turn around time.

Date of experience: March 20, 2019
Bulgaria
1 review
0 helpful votes
Follow Daniela N.
Unfollow Daniela N.
Share Review
Report Review

Много съм доволна!
March 21, 2019

Много съм доволна от обслужването, вниманието и красивите цветя! Горещо препоръчвам! С удоволствие бих пазарувала отново!

Date of experience: March 20, 2019
Utah
1 review
0 helpful votes
Follow Hailey T.
Unfollow Hailey T.
Share Review
Report Review

Custom Luggage Tags
March 21, 2019

Wonderful customer service and fast delivery! The supplier was great at communicating with me throughout the entire process.

Date of experience: March 20, 2019
Nevada
1 review
0 helpful votes
Follow Guy C.
Unfollow Guy C.
Share Review
Report Review

I'm very happy with the results, the process was relatively easy and I hope to have more deals like this one.

Date of experience: March 20, 2019
Israel
1 review
0 helpful votes
Follow uri F.
Unfollow uri F.
Share Review
Report Review

Excellent service
March 21, 2019

It's easy to make good businesses with Alibaba, i make already dozens of deals and always get better and better

Date of experience: March 20, 2019
Nigeria
1 review
0 helpful votes
Follow Alex S.
Unfollow Alex S.
Share Review
Report Review

Product quality
March 21, 2019

Very professional, delivers fast. The supplier pays attention to the details. Punctuality is also high

Date of experience: March 20, 2019
Oman
1 review
0 helpful votes
Follow saeed Q.
Unfollow saeed Q.
Share Review
Report Review

They dont deal with fraud sellers in a fair way, seller comes first on alibaba, buyer is first on ebay, both are $#*!ty in their own way

Date of experience: March 20, 2019
Australia
1 review
0 helpful votes
Follow Felix M.
Unfollow Felix M.
Share Review
Report Review

Great quality and great service
March 21, 2019

Ordered my bicycle parts on Monday and had them in house on Friday.
Ordering stuff from East Australia takes way longer... I'm in West Australia!

Date of experience: March 20, 2019
France
1 review
0 helpful votes
Follow Charly P.
Unfollow Charly P.
Share Review
Report Review

The Web site is a little complicated to use and I have not been warned of the customs duties to pay at the reception of the product. Thank's & Regards

Date of experience: March 20, 2019
Romania
1 review
0 helpful votes
Follow Oliver X.
Unfollow Oliver X.
Share Review
Report Review

Easy way for remote business
March 21, 2019

Fast, easy and safe if you are looking for new suppliers outside your country.
I recommend to everyone.

Date of experience: March 20, 2019
Kyrgyzstan
1 review
0 helpful votes
Follow Dima Y.
Unfollow Dima Y.
Share Review
Report Review

I have been working with alibaba for many years, everything is fine, every day is better... wish! You have a difficult search for goods.
Google is much easier

Date of experience: March 20, 2019
Nigeria
1 review
0 helpful votes
Follow Gherhard Y.
Unfollow Gherhard Y.
Share Review
Report Review

First supply
March 21, 2019

Very fast and professional way to buy.

Is my first time on Alibaba,.

I am really sorry I don't start to buy long time before

Date of experience: March 20, 2019
Nigeria
1 review
0 helpful votes
Follow Yusuf Z.
Unfollow Yusuf Z.
Share Review
Report Review

Quality service
March 21, 2019

Their goods are of high quality hope to have it highly cheap too. But they need to attend to customers as soon as possible

Date of experience: March 19, 2019
Australia
1 review
0 helpful votes
Follow Elaine H.
Unfollow Elaine H.
Share Review
Report Review

Shenzhen Fren Technology
March 21, 2019

Recently purchased FR890 USB arc BBQ lighters from this company. The product was perfect and the communication brilliant. Highly recommend doing business with this company.

Date of experience: March 19, 2019
NL
1 review
0 helpful votes
Follow Michael M.
Unfollow Michael M.
Share Review
Report Review

Satisfied
March 21, 2019

This was my first order with Alibaba and i'm very satisfied.
Quick dilevery, helpfull supplier and good products.
For sure i'm buying more with Alibaba.

Date of experience: March 19, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
See all photos