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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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NL
1 review
0 helpful votes
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Satisfied
March 21, 2019

This was my first order with Alibaba and i'm very satisfied.
Quick dilevery, helpfull supplier and good products.
For sure i'm buying more with Alibaba.

Date of experience: March 19, 2019
South Africa
1 review
0 helpful votes
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First order was a breeze
March 21, 2019

I was a little nervous at first using the platform, but that feeling quickly went away. It is an amazing platform and website. So much help available. Is a great community.

I can see why Alibaba is such a success. I look forward to using it much more in the future.

Date of experience: March 19, 2019
California
1 review
1 helpful vote
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Great service and supply, a place for all your sourcing needs, but be careful to only deal with trade insurance. A guy named Shazia Naeem and his company SUN SHINE are total scam artists who ask you to western union the money then disappear. Mohammad Saleem is the name for western union pick up, and since it wasnt trade assurance I cant get help. Be carful of this Goat Humper!

Date of experience: March 19, 2019
Arizona
1 review
0 helpful votes
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Great to work with
March 21, 2019

Great to work with and great bag.
Good looking product.
We are very happy with this bag.
Wow hard to get to one hundred words for this review.

Date of experience: March 19, 2019
Canada
1 review
0 helpful votes
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Much easier than I was expecting
March 21, 2019

Overall very easy experience. I recieved my order way quicker than I was expecting. I will be ordering again..

Date of experience: March 19, 2019
Canada
1 review
0 helpful votes
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The E-Commerce features available in the Platform is advanced but very user-friendly. Alibaba Trade Assurance is a Great Service to do Business Transactions safely and securely. Excellent Service!

Date of experience: March 19, 2019
Mexico
1 review
0 helpful votes
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Mi experiencia
March 21, 2019

Fue mi primera compra y uso de la plataforma de alibaba, lo que no entendia me lo explicaban los vendedores, muy buena atención por parte de ellos.

Y todo bien

Date of experience: March 19, 2019
Louisiana
1 review
0 helpful votes
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Excellent Serivce
March 21, 2019

Alibaba is very easy to use, I would highly recommend. A+++++++
Always a pleasure to use, very safe with trade Assurance.

Date of experience: March 19, 2019
KR
1 review
0 helpful votes
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Best USB manufacturer EVER!
March 21, 2019

Very satisfied with their quality and service. I made a lot of effort to compare manufacturers in alibaba. But I'd love to tell you guys who are doing the same thing as me, just ask what you want, then they will get you exactly what you need. I'd recommend all the companies I've known.

Date of experience: March 19, 2019
New Zealand
1 review
0 helpful votes
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We worked together to get a product just right, a beanie, with label. I was quite specific about what I needed and Heyme clothing got it perfect! I highly recommend!

Date of experience: March 19, 2019
Alabama
1 review
0 helpful votes
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A+ Service
March 21, 2019

A+ quality fast shipping and helpful staff that answered my questions quick thanks.
Will buy more soon!

Date of experience: March 19, 2019
Australia
1 review
0 helpful votes
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Easy to search. Suppliers are good at communicating. Great to have the extra security of trade assurance.

Date of experience: March 19, 2019
California
1 review
0 helpful votes
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Great customer service!
March 21, 2019

Very efficient staff. Replied to my emails and questions in a very timely manner. Defiantly would recommend!

Date of experience: March 19, 2019
New York
1 review
0 helpful votes
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Satisfied Customer
March 21, 2019

That you Alibaba, because of you I was able to start my business in my living room without traveling to Meet suppliers in person. Great Service and lots of resources for small business like mine.

Date of experience: March 19, 2019
Mexico
1 review
0 helpful votes
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Zapatillas para yoga pilates
March 21, 2019

Good service, they sent me a model that I did not ask because at that time they did not have it, but it's fine without a problem!

Date of experience: March 19, 2019
Italy
1 review
0 helpful votes
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Great experience
March 21, 2019

It was very easy to find suppliers for my product and it was easy to communicate in english.
The delivery of the sample was in line with timing agreed and the product qulaity was very good

Date of experience: March 19, 2019
Texas
1 review
0 helpful votes
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Great for the new business owner
March 21, 2019

They seem to have everything I can think of and the stuff I didn't think of also. Only one shipping thing where "I" did not get clarity, so the shipping took longer than expected. But overall most things get to me within the week. NO complaints. Most interactions are professional and kind, a few kinda "short" but it is business. No one has been rude or disrespectful. I look forward to more business interactions in the future.

Date of experience: March 19, 2019
Illinois
1 review
0 helpful votes
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Ordering samples
March 21, 2019

So far, everything has gone well. I have received 3 samples from 3 companies. I have 2 more on order. Communication was made very easy by Alibaba

Date of experience: March 19, 2019
France
1 review
0 helpful votes
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Excellente prestation
March 21, 2019

Prestation remarquable. Pour une première expérience rien à redire. Je recommande vivement dans le cadre d'une activité international

Date of experience: March 19, 2019
Poland
1 review
0 helpful votes
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I made a basic attempt to operate on selected objects. Good or even very good (quality / price).
After a long time use, I will complete my opinion. Service from a professional seller. I do not recommend TT cash transfer, because confirmation is long. I think it is better to pay with the card - I was a little wondering...:-)
I'll probably do that in the future!
Christopher
From Poland

Date of experience: March 19, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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