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Alibaba

3.5

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,332
value
1,311
shipping
1,305
returns
769
quality
1,284
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Instant Feedback

202 reviews

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GB
1 review
0 helpful votes
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First class
May 2, 2019

No problems, faultless transaction. I hope to complete many more purchases through Alibaba and will recommend.

Date of experience: May 1, 2019
Nevada
2 reviews
0 helpful votes
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AAA Rating
May 2, 2019

Shipping was quick and Item was received as specified! Very Pleased look forward to doing continued business with!

Date of experience: May 1, 2019
Virginia
3 reviews
0 helpful votes
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I love my wedding band and earrings. They are stunning. Stones are clear and well cut. Gold is polished and smooth. The ring is stamped 14k. Stones are set straight. Everything is symmetrical. Elva was amazing to work with. Will definitely be ordering more jewelry with Elva at Provence soon! Thank you so much!

Date of experience: May 1, 2019
Georgia
1 review
0 helpful votes
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Very safe way to do business
May 2, 2019

Using Alibaba as a middleman makes the transaction very safe. I had great communication with the supplier and was able to track my items the entire time.

Date of experience: May 1, 2019
Mexico
1 review
0 helpful votes
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I have had an excellent experience buying through Alibaba.com. It is easy to communicate with the support team and with the supplier. There is a lot of information about how to do everything you need.

Date of experience: May 1, 2019
Oregon
1 review
0 helpful votes
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Great place for good pricing!
May 2, 2019

You can find everything here! Great pricing and good protection measures in place. Appreciate the variety of items and selection.

Date of experience: May 1, 2019
New Jersey
1 review
0 helpful votes
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Great marketplace
May 2, 2019

I was able to find products pretty quickly and found a reliable vendor. The trade assurance visibility was very helpful in determining which vendors are trustworthy.

Date of experience: May 1, 2019
Massachusetts
1 review
0 helpful votes
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Good experience
May 2, 2019

Placed an order, and it was received exactly as described. Supplier was helpful and communicative on the status all throughout the process.

Date of experience: May 1, 2019
Mexico
1 review
0 helpful votes
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Good place to buy
May 2, 2019

The shipment took a little longer but the products are great and its was worth it, the supplier was ver y helpfull all the time and she answer al of muy questions

Date of experience: May 1, 2019
Australia
1 review
0 helpful votes
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Buying
May 2, 2019

Excellent. Thank you. Whole process was painless and smooth. The website is good to work with and responsive.

Date of experience: May 1, 2019
Minnesota
1 review
0 helpful votes
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Fantastic quality and excellent communication! I absolutely recommend working with Tom at Ashley Needlepoint.

Date of experience: May 1, 2019
Maryland
1 review
0 helpful votes
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We recently met Ken Huang via the Alibaba bidding process. We were delighted to find Ken, who's perfect English, and domestic US working hours made it easy to get our products on time and as specified. We found Ken to resourceful, honorable and dedicated to getting us what we needed at a competitive price. Ken and Xiamen Nicest Paper Products communicated with us at each step of the way to ensure that the finished product was exactly what we were expecting. Response time between comments were short and timely, and Ken made communication easy through real-time video chatting. Short production turnaround times were exactly as communicated and our products arrived undamaged in good packaging and on time. We look forward to working with Ken and Xiamen Nicest Paper Products on our next project and highly recommend him to anyone in the market for the custom goods that Xiamen produces.

Date of experience: May 1, 2019
Georgia
1 review
0 helpful votes
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I was afraid to make my first international order through Alibaba, because of the information coming from Ali-express customers, who complained about the quality of products (. The experience I got was totally in opposite. I am happy with the platform and the way it works. I've found a perfect supplier and the product exactly the one I was looking for.

Date of experience: May 1, 2019
Minnesota
1 review
0 helpful votes
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Great service
May 2, 2019

Very helpful and the item came very fast, they helped me through all the paperwork and what I needed

Date of experience: May 1, 2019
Virginia
1 review
0 helpful votes
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Wonderful company
May 1, 2019

Great products and customer support. Been using them for several years. I was nervous to buy my 1st unit from them but it has been seamless using them and I love the results from their machines. And great prices.

Date of experience: May 1, 2019
Austria
1 review
0 helpful votes
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Great supplier!
May 1, 2019

Very professional business contact. Friendly and quick order process. We will be back soon.
Supplier can certainly be recommanded.

Date of experience: May 1, 2019
Canada
1 review
0 helpful votes
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Best services ever
May 1, 2019

Great automation of tasks!
Very useful features.
Inspires confidence in sellers' professionalism and makes transactions a breeze.

Date of experience: May 1, 2019
GB
1 review
0 helpful votes
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Excelent product
May 1, 2019

Trust this seller for everything. Product quality is excellent.

Product deliver on time and my customers are very happy for the product and the speed.

Keep going

Date of experience: May 1, 2019
Australia
1 review
0 helpful votes
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Awesome support
May 1, 2019

The process is clear, straight forward and feels safe with Alibaba's assurance. One gets the feeling that no matter how complicated of frustrating the importing process can be that Alibaba is right there all along, very assuring.

Date of experience: May 1, 2019
Australia
1 review
0 helpful votes
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Excellent service
May 1, 2019

I have been extremely pleased with the service, advice and contacts with many suppliers in China. Actually makes me wish to visit China and experience the culture.

Date of experience: April 30, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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