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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,331
value
1,311
shipping
1,304
returns
769
quality
1,284
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Instant Feedback

202 reviews

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Saudi Arabia
1 review
0 helpful votes
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As usual they are the best
May 3, 2019

As usual they are the best website i have deal with them for many years and if you know how to buy on line then they are the right on

Date of experience: May 2, 2019
GB
1 review
0 helpful votes
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Best Bulk Platform
May 3, 2019

100% satisfied.
Really happy with this web service, really secure transactions and all clear and user friendly.

Date of experience: May 2, 2019
NL
1 review
0 helpful votes
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Thank you for the good service and the quick handling of this order. Everything went smoothly! Both payment and shipment were a breeze, thanks to this new system :)

Date of experience: May 2, 2019
GB
1 review
0 helpful votes
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There's always the concern when purchasing from a different country but I have now purchased goods from four different suppliers and have found them all to be polite, professional and quality. Not only that but all shipments sailed through customs and got from China to my door in under 2 days.

Date of experience: May 2, 2019
Mexico
1 review
0 helpful votes
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Excellent item.
May 2, 2019

The item has high quality performance and i recomend it very much. Excellent user manual
Supplier is willig to help at any moment by email or telephone or wassup.

Date of experience: May 2, 2019
Saudi Arabia
1 review
0 helpful votes
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Alibaba teem are helper and excellent communication,
Excellent follow and i feel safety regarding my order

Date of experience: May 1, 2019
Malaysia
1 review
0 helpful votes
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Good
May 2, 2019

All good. Just some material and stitches need to revise and upgrade.We are ready for bulk orders. Hoping to get free delivery when we order in bulk. Thank you

Date of experience: May 1, 2019
Texas
1 review
0 helpful votes
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I am pleased with the suppliers, choice and pricing for my initial international order. Drafting RFQ's, selecting suppliers and determining order quantity was easy and the security of Trade Assurance reduced risk for me.

Date of experience: May 1, 2019
California
1 review
0 helpful votes
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Great experience learning the site and companies who are interested in helping you access their products.

Date of experience: May 1, 2019
Florida
1 review
0 helpful votes
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Excellent service
May 2, 2019

This was my first time buying using Alibaba, all what I was expecting and more, the product arrive on time, secure no hassle, reliable and fast.
Look forward to keep purchasing more this way.

Date of experience: May 1, 2019
Colorado
1 review
0 helpful votes
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Genie Tong
May 2, 2019

Amazing and wonderful service Genie was always there to help and luckily very patient through the whole process I am defiantly using them as my primary manufacturer and hope to keep n contact with them

Date of experience: May 1, 2019
Minnesota
1 review
0 helpful votes
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Overall very good experience
May 2, 2019

After more than 5 years as a member, I have seen Alibaba improve consistently and create a strong international marketplace for buying and selling. Their escrow service is excellent and has provided guarantees for us in more than seven transactions.

Date of experience: May 1, 2019
Florida
1 review
0 helpful votes
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No fear
May 2, 2019

It is a very safe platform to have access to a whole word of opportunities. It's like to go to a virtual factory and build your own business.

Date of experience: May 1, 2019
Maryland
1 review
0 helpful votes
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Alibaba reliable and reputable
May 2, 2019

Alibaba stands behind it's members. It secures your purchases and gives the upmodt current information on each company

Date of experience: May 1, 2019
Florida
1 review
0 helpful votes
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Great marketplace!
May 2, 2019

Bought print to order banners. Great workflow on site. Excellent communication tools. Smooth experience throughout.

Date of experience: May 1, 2019
Georgia
1 review
0 helpful votes
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Essential business suppliers.
May 2, 2019

We have always received quality products from our many suppliers, and shipments are delivered on time.

Date of experience: May 1, 2019
New Mexico
2 reviews
0 helpful votes
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So far so good
May 2, 2019

Everything seems to be working well. The only problem I've had was at my own post office in USA. They seem to have lost a package.

Date of experience: May 1, 2019
Texas
1 review
0 helpful votes
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Eyeshadow palette
May 2, 2019

Happy with packing, shipping and product. I would recommend this product and company. Will be making a re-order ticket as soon as I'm sold out of this product.

Date of experience: May 1, 2019
GB
1 review
0 helpful votes
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First class
May 2, 2019

No problems, faultless transaction. I hope to complete many more purchases through Alibaba and will recommend.

Date of experience: May 1, 2019
Nevada
2 reviews
0 helpful votes
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AAA Rating
May 2, 2019

Shipping was quick and Item was received as specified! Very Pleased look forward to doing continued business with!

Date of experience: May 1, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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