Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Alibaba

Alibaba

3.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Alibaba?
grey stargrey stargrey stargrey stargrey star

Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,331
value
1,311
shipping
1,304
returns
769
quality
1,284
This company does not typically respond to reviews

Instant Feedback

202 reviews

We monitor reviews for authenticity

Spain
1 review
0 helpful votes
Follow Cesar Z.
Unfollow Cesar Z.
Share Review
Report Review

Great business platform
May 3, 2019

I am really happy working with Alibaba, for me is a great platform to work with, offers a really pleasant and secure way to work

Date of experience: May 3, 2019
Germany
1 review
0 helpful votes
Follow Justus J.
Unfollow Justus J.
Share Review
Report Review

Very good service
May 3, 2019

I ordered a sample and all went fine. Thank so much for the fast service. Happy to deal with you again at any time.

Date of experience: May 3, 2019
Slovenia
1 review
0 helpful votes
Follow stanka Y.
Unfollow stanka Y.
Share Review
Report Review

My lace is super quality
May 3, 2019

My lace is super quality, quick response, Very fast delivery.
Daisy Chen is very nice communicator. I'll order again.

Date of experience: May 3, 2019
Ukraine
1 review
0 helpful votes
Follow Aleksandr M.
Unfollow Aleksandr M.
Share Review
Report Review

Samples
May 3, 2019

We ordered samples for our new product. They were done great. We started working on advertising. Thanks so much for your excellent work!

Date of experience: May 2, 2019
Mexico
1 review
0 helpful votes
Follow Carlos Q.
Unfollow Carlos Q.
Share Review
Report Review

Excelent Place to buy
May 3, 2019

Perfect, my first buy was excelent, hope it continues like this. And get very good providers. The only thing is that shippments sometime very expensive.

Date of experience: May 2, 2019
Florida
1 review
0 helpful votes
Follow daniel F.
Unfollow daniel F.
Share Review
Report Review

This is a very good company to use for many different products and custom needs. They will help with all transactions and answer all questions. :)

Date of experience: May 2, 2019
Mexico
1 review
0 helpful votes
Follow Medusa U.
Unfollow Medusa U.
Share Review
Report Review

Rápida entrega
May 3, 2019

Buenos eficases responden al instante muy buenos precios los productos son excelente tes y muy económicos namas ay q buscar y preguntar bien para q puedas elegir el mejor producto y tengas una compra satisfactpria

Date of experience: May 2, 2019
Oregon
1 review
0 helpful votes
Follow Cindy H.
Unfollow Cindy H.
Share Review
Report Review

From USA
May 3, 2019

Being from the United States I was concerned it would be difficult to do business, I found that ordering through Alibaba was easy, I have had no problems getting what I needed. I now go to Alibaba for all my ordering
Needs.

Date of experience: May 2, 2019
Philippines
1 review
0 helpful votes
Follow Ethelbert N.
Unfollow Ethelbert N.
Share Review
Report Review

Reliable as always
May 3, 2019

It's my 3rd time to purchase in alibaba and it is successful again, badges are very helpful guide to find a right supplier like my supplier. That's why I'm not hesitating to have a deal with them and this is my 3rd time buying items to them.

Date of experience: May 2, 2019
GB
1 review
1 helpful vote
Follow V C.
Unfollow V C.
Share Review
Report Review

Poor user interface
May 2, 2019

User interface is extremely poor. Marketing emails do not have an option to opt out. Most of the emails have placeholders (code) that has not been mapped correctly to customer information.

Date of experience: May 2, 2019
Australia
1 review
0 helpful votes
Follow Raea R.
Unfollow Raea R.
Share Review
Report Review

High quality printing
May 3, 2019

Great seller and fantastic printing quality on the bags with vibrant colours and clear picture so you could see all the features in my design.

Date of experience: May 2, 2019
Massachusetts
2 reviews
0 helpful votes
Follow Lisamarie P.
Unfollow Lisamarie P.
Share Review
Report Review

Excellent product!
May 3, 2019

There was a little communication issue in the beginning but overall in the end, the product was shipped quickly, and is exactly what I was looking for. I will absolutely be ordering again from this company for my children's stencils!

Date of experience: May 2, 2019
France
1 review
2 helpful votes
Follow lucie C.
Unfollow lucie C.
Share Review
Report Review

First time I order on Alibaba
May 3, 2019

Many companies answer to my request. Good communication, safety payment. I appreciate my first experience on Alibaba.

Date of experience: May 2, 2019
AE
1 review
0 helpful votes
Follow Mohamed G.
Unfollow Mohamed G.
Share Review
Report Review

Well done Tracy
May 3, 2019

I've had one of the best experiences with this company, they were very helpful to me, if i was asked to recommend them i'd be very happy to do so. Thanks a lot

Date of experience: May 2, 2019
NL
1 review
0 helpful votes
Follow Thomas B.
Unfollow Thomas B.
Share Review
Report Review

Received a wrong tracking number from allibaba which made it appear that the item had been delivered to the wrong address.
Ordered item received on time, just a pity that the price of the ordered item including the shipping costs was noted on the package so that the import costs were rather high

Date of experience: May 2, 2019
Austria
1 review
0 helpful votes
Follow Patrick Z.
Unfollow Patrick Z.
Share Review
Report Review

Everything was fine, I can recomend this supplier and will reorder the products I bought. The Communication was quick and with no problems

Date of experience: May 2, 2019
Texas
2 reviews
0 helpful votes
Follow S B.
Unfollow S B.
Share Review
Report Review

Good
May 3, 2019

It was my first time to use Alibaba, the whole experience is really fast and smooth. Will use it in the future!

Date of experience: May 2, 2019
Latvia
1 review
0 helpful votes
Follow Zaiga L.
Unfollow Zaiga L.
Share Review
Report Review

The order came very fast, easy communication with the manager.No odor, easy to get and very good consistency.

Date of experience: May 2, 2019
Pennsylvania
1 review
0 helpful votes
Follow Tenille Z.
Unfollow Tenille Z.
Share Review
Report Review

Good Hair
May 3, 2019

Awesome hair color and texture after dyeing it I sleep in it with out a heir cap and the curls still was there and the texture stayed the same.

Date of experience: May 2, 2019
Nevada
1 review
0 helpful votes
Follow Larissa U.
Unfollow Larissa U.
Share Review
Report Review

I have a small business. Use Alibaba for a few month already. Very happy. The website is easy to navigate, I used help one time, my issue was resolved withing 5 min, communication with my suppliers is very well done. I do like it and highly recommend. Thank you!

Date of experience: May 2, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
See all photos