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Alibaba

3.5

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,332
value
1,311
shipping
1,305
returns
769
quality
1,284
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Instant Feedback

202 reviews

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Australia
1 review
0 helpful votes
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Shrimp Peeler
May 1, 2019

Thank you for the friendly, efficient and professional service. As a first time buyer I was very unsure of all the processes, thank you for answering and resolving all my queries and questions promptly. The overall experience from purchasing my product to the delivery was excellent.

Date of experience: April 30, 2019
Florida
1 review
0 helpful votes
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EXCELLENT
May 1, 2019

Excellent product great design and excellent quality very happy with this product and waiting to order another order soon thank you very much.

Date of experience: April 30, 2019
New York
1 review
0 helpful votes
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Thus far my experience with Alibaba has been extremely positive. The trade assurance program gives me a piece of mind that my orders are protected against unexpected issues. The workflows in place work, and the problem resolution was used by me and works as expected.

Date of experience: April 30, 2019
Illinois
1 review
0 helpful votes
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A+++ Supplier,
April 30, 2019

Smooth transaction, fast shipment, good packaging, i would recommend and would definitely do business with them again

Date of experience: April 30, 2019
Texas
1 review
1 helpful vote
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Very Satisfied
April 30, 2019

The quick communication and response and the fact there was focus in responding to our emails was the best that this sales person Dylan had. He maintained the thread of the emails all through. Very happy.

Date of experience: April 30, 2019
Arizona
1 review
0 helpful votes
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A very safe site to deal with and there is a great selection of products too. A quick search brings up all companies products which matches your needs. I also like the addition of other products I might have an interest in. I have always known you were here but never used you till now. Probably I should have used your site a lot sooner. Everything went smooth, just as easy as if I was buying from a site in U.S.A. Thanks for being here for us.

Date of experience: April 30, 2019
Brazil
1 review
0 helpful votes
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Todo o processo é monitorado e o Alibaba fornece excelente método para realização de negócios confiáveis tanto para o comprador como para os fornecedores. Recomendo a todos.

Date of experience: April 30, 2019
Ukraine
1 review
1 helpful vote
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Мой первый заказ прошел очень успешно, рад сотрудничеству. Буду рекомендовать друзьям. Товар и доставка на высшем уровне.

Date of experience: April 30, 2019
GB
1 review
0 helpful votes
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Excellent service
April 30, 2019

Excellent service from cosnid team special thanks to Junjie,
Great communication and overall service

Date of experience: April 30, 2019
VE
1 review
0 helpful votes
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Great
April 30, 2019

I have loved to start having direct contact with suppliers, it has made me grow as an entrepreneur, it has been great, thank you.

Date of experience: April 30, 2019
Lithuania
1 review
0 helpful votes
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Scooter is poorly assembled. Screws are unevenly screwed in and plastic pieces are crooked in front. Handling feels quite loose and steering bushings are not properly made. I had to fix. It's really not much to make the scooter good. There is lack of control in manufacturing process.

Date of experience: April 30, 2019
Montana
1 review
0 helpful votes
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Great transaction!
April 30, 2019

I felt safe using my credit card on your site. I also felt safe knowing the if anything went wrong I would be protected.

Date of experience: April 30, 2019
Canada
1 review
0 helpful votes
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Good quality IPAD 9.7 Case
April 30, 2019

Fast service, seller was in touch through out the process. Great service.
We will definitely do more business.

Date of experience: April 30, 2019
Canada
1 review
0 helpful votes
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Great Experience
April 30, 2019

It was our first experience with Alibaba and it was a smooth operation from the get go. Everything was seamless and we could not be happier with the outcome. Thank you very much for making our marketing dreams become a reality.

Date of experience: April 30, 2019
Oman
1 review
0 helpful votes
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Best supplier
April 30, 2019

First time we realized China supplier for business communication is really satisfactory. Always we irritate Europe communication & unnecessary questions.

Date of experience: April 30, 2019
Philippines
1 review
0 helpful votes
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Purchase of boiler
April 30, 2019

Alibaba gave me the confidence to purchase a fairly costly equipment in the internet from a supplier I never met.

Date of experience: April 30, 2019
Switzerland
1 review
0 helpful votes
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Overall Rating
April 30, 2019

The homepage is quite ok, unfortunately sometimes the user page does not work correctly. It may be due to the english version.the chat timeout with support is catastrophic. After 2 min waiting in the conversation you will be disconnected.

Date of experience: April 30, 2019
New Jersey
1 review
0 helpful votes
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Great factory to work with. Highly recommend! They were able to supply all of these custom designs and cuts for us in a huge rush! I can not thank them enough!

Date of experience: April 30, 2019
Thailand
1 review
0 helpful votes
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Great supplier.
April 30, 2019

Great supplier hassle free. Definitely recommend. Shipped to Thailand no problem. Kept me updated and product seems very good.

Date of experience: April 30, 2019
Czechia
1 review
0 helpful votes
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Bamboo golf tees
April 30, 2019

Very professional and fast working. Strong communication and flexible in adapting to my specific needs. Willing to make compromises and fulfill customer's demands.

Date of experience: April 30, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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