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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Very comfortable with trade assurance order.
Easy to find and source the products we want. Always get prompt reply from the suppliers.
2 transactions and both were simple easy an on time. There are some funny things in the set-up of the actual site but mostly due to automatic translation.
It was a pleasure working with Jack Dong and the product that he provided was very good. I have purchased numerous orders through Jack and we have always been to produce a good product.
I love using the site, I find most of what I need and provides a safe and secure way to deal with vendors half a world away
So far all is good. Will look forward to see how long these devices last. This may be a good alternative to buying more items.
We received a great product. The customer service was excellent. Happy to have found this supplier.
We ordered a box for our face serum. Wendy was very helpful to make sure every last detail for our project/job came out exactly right. We were very happy with the final product.
Its the best way for covering and safety for money transfer and business
Assurance, my experience I can ensure my money and quality not effect
I am 100% happy with what I ordered. However, ordering using Alibaba can be a bit overwhelming. There are so many options. The search process can be confusing, as can the ordering process.
I was able to work with the vendor offline to get everything organized that I needed and my questjons answered.
Then, the order process and the order insurance was done on the platform. That was pretty easy and worked well.
I had no problems organising and getting my product via alibaba, It was simple and easy thank you. I was very pleased with how quickly my order was processed and then sent.
Very good and professional production with Desheng.
Will carry on working with Lynn, very satisfied.
Very good job from sampling to delivery.
Everything was good and very smooth.,., Totally upto my expectations. Alibaba is one of the largest store and the good thing is we get the things at cheaper rates compared with the other sources. However, I need to look after the shipping and other charges.
Alibaba platform is where buyers and sellers/producers meet. Good deals are happening on a dally basis.
Everything is quick and accurate.
Until now, we used Aliexpress.
Alibaba is used for the first time.
I was a little confused until I got used to how to use it.
The problem is that you can not copy and paste translated English into the chat screen.
After translation with translation software, I did some typing.
The buyer was able to save himself as he made an accurate presentation of the specifications, prices and shipping costs for the product.
There is no problem with delivery time!
I will use Alibaba in the future.
I am pleased with the whole transaction. I am happy client. Better quality, well made and clean.The shipping is very fast and the whole transaction only took 2 weeks.
Works well to purchase goods in China. We have been using Alibaba for a while now and are more than happy with the purchasing tools.
I start this business since 2016. More helpfull alibaba website for me to do this job. This time i bought goods through alibaba. I think that it is correct and trust way of import goods.
Such a great customer service from this sales lady, responded very quickly with quality answers. I will do more business for sure. Thanks again
Great product good service and quick shipment. I look foward to doing more business in the future. I recomend this site and the companys in it to all my people of business
I have been purchasing through Alibaba for several years now. I have always had good experiences. I appreciate the safeguards they have in place for buyers and sellers. I will be back again.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

