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Alibaba

3.5

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,332
value
1,311
shipping
1,305
returns
769
quality
1,284
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Instant Feedback

202 reviews

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Colorado
1 review
0 helpful votes
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The product was packed extremely well for sea voyage, container load/unload and bumpy ride to destination. Price was fair considering tariffs. Light assembly still in progress. Will report on quality next description.

Date of experience: May 20, 2019
California
1 review
0 helpful votes
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I have been a long time customer of Alibaba.com. I believe it is the greatest trade organization in the world.If there is a problem Alibaba will promptly step in an remedy it. You can bet this doesn't happen often. You can shop with complete safety and confidence at Alibaba.com

Date of experience: May 20, 2019
New York
1 review
0 helpful votes
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Wonderful website
May 22, 2019

I am new to this website. And I am enjoying my experience! Nice website. The site is easy to use and very helpful.

Date of experience: May 20, 2019
Nevada
1 review
0 helpful votes
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User friendly
May 22, 2019

Alibaba is very user friendly and offer different options especially if you're having a hard time contacting suppliers.

Date of experience: May 20, 2019
Louisiana
1 review
0 helpful votes
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Quality
May 23, 2019

It was great and easy. Constant Communication with the company. Product came out amazing! Will definitely be a returning customer!

Date of experience: May 20, 2019
Texas
1 review
0 helpful votes
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Wonderful service.
May 23, 2019

I am very satisfied with the service and product. Thanks you. Looking forward to do more business with you.

Date of experience: May 20, 2019
Colombia
1 review
0 helpful votes
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Excellent
May 22, 2019

Excellent provider Very good service.
Very satisfied with the purchase. Supplier worth recommending.

Thank you.

Date of experience: May 20, 2019
Mississippi
1 review
0 helpful votes
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Product Haven
May 22, 2019

The perfect medium for sourcing wholesale/OEM. We have found many products that we currently list on our website thru Alibaba. Great service when required, and site functionality is top of the line!

Date of experience: May 20, 2019
Australia
1 review
0 helpful votes
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Easy the more you do
May 22, 2019

Easier than you think, keep using Ali Barba, and you find great suppliers, from all of Asia. I have spare parts, printing supplies, and raw material suppliers.

Date of experience: May 20, 2019
Ghana
1 review
0 helpful votes
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Thanks for alibaba
May 22, 2019

We thanks alibaba this opportunity and professional work in your website and the flowing business
Regards
Dr said baroudi
Adam dental world co. Ltd, ghana

Date of experience: May 20, 2019
Oklahoma
1 review
0 helpful votes
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Cool
May 22, 2019

Got what i ordered with protection from alibaba 1st time using them always been scared too so i am imressed

Date of experience: May 20, 2019
Canada
1 review
0 helpful votes
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Good
May 22, 2019

The service and products are very comprehensive! The platform provided is very easy to usethe service and products are very comprehensive! The platform provided is very easy to usethe service and products are very comprehensive! The platform provided is very easy to use

Date of experience: May 20, 2019
Australia
1 review
0 helpful votes
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Mini Dinosaur sample delivery
May 22, 2019

Excellent working with the supplier to receive these items quickly and in great quality. The communication was quick, easy to understand and was of great benefit to my company

Date of experience: May 20, 2019
Wisconsin
1 review
0 helpful votes
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Silicon Seal
May 22, 2019

Fast and easy search. We were put in contact with a reliable vendor and transaction was completed early.

Date of experience: May 20, 2019
Peru
1 review
0 helpful votes
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Mojo
May 22, 2019

Mojo is an excellent supplier of electronic components for 5 years that I work with this company and has always treated me with great honesty and good service

Date of experience: May 20, 2019
New York
1 review
0 helpful votes
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Very excellent comany
May 22, 2019

This company made it very easy for me to order product. The quality is excellent and price is great.

Date of experience: May 20, 2019
GB
1 review
0 helpful votes
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Nothing but good words to describe my experience using alibaba. Reliable Suppliers with good communication. Dependent on the supplier or manufacturer they will go above and beyond to offer the best support on your venture no matter what you are looking to sell. Great prices also.

Date of experience: May 20, 2019
New Mexico
1 review
0 helpful votes
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Great Customer Service
May 22, 2019

I have had a great experience with this vendor and Jack has provided stellar customer service! I plan to continue to work with this supplier and see how to grow my business..

Date of experience: May 20, 2019
California
1 review
0 helpful votes
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Easy and Trustworthy
May 22, 2019

I am very satisfied to use the website and submit my order. I was able to read along the process and feel very relieved until my order was delivered as expected.

Date of experience: May 20, 2019
NL
1 review
0 helpful votes
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Great service
May 22, 2019

Good service, fast delivery, well packaged, friendly customer service
Good explanation of products and the service employee thinks along with you

Date of experience: May 20, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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