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Alibaba

3.5

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,332
value
1,311
shipping
1,305
returns
769
quality
1,284
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Instant Feedback

202 reviews

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Georgia
1 review
0 helpful votes
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Smooth transaction, good communication, items delivered as promised... tracking information was provided and I also got follow up from trade assurance...

Date of experience: May 20, 2019
Sweden
2 reviews
0 helpful votes
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Alibaba is much better to order from compared to Aliexpress where you receive lots of fake tracking numbers and unethical fraudelent sellers, Aliexpress needs much more work to be in class with eBay or Amazon or Alibaba

Date of experience: May 20, 2019
Germany
1 review
0 helpful votes
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Easier as expected
May 22, 2019

A very good alternative if you know what you want (design, technical details etc). Prices in China are very low compared to European suppliers.

Date of experience: May 20, 2019
Michigan
1 review
0 helpful votes
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Excellent customer service
May 22, 2019

Very smooth transaction, no issues. Supplier and Alibaba were very responsive to questions and updates were given in a timely manner.

Date of experience: May 20, 2019
GB
1 review
0 helpful votes
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Very good
May 22, 2019

Easy and will be back to do more buying, I found that i can trust Alibaba and a it has been a good experience

Date of experience: May 20, 2019
California
1 review
0 helpful votes
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Smooth Transaction
May 22, 2019

I got a good price for the lights that I wanted and my transaction went off without a hitch. The seller was very accommodating and followed through.

Date of experience: May 20, 2019
Ecuador
1 review
0 helpful votes
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Recibida la carga
May 22, 2019

Se realizo el envío un poco fuera del tiempo acordado, se debería revisar que toda la transacción se la realice por Alibaba, al final todo esta en orden. Gracias

Date of experience: May 20, 2019
Switzerland
1 review
0 helpful votes
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Nice and safe
May 22, 2019

Alibaba gives me the chance to build a brand on my own i'm very thankful for that. You can make worldwide business without worry thanks to trade assurance.

Date of experience: May 20, 2019
South Africa
1 review
0 helpful votes
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Enamel pins
May 22, 2019

Weird but good experience. I wasn't sure if my products would actually arrive or how the process would work. Everything is safe as long as you are working with a good supplier who is willing to help

Date of experience: May 20, 2019
Argentina
1 review
0 helpful votes
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Good for a first time purchase
May 22, 2019

Everything seemed to work allright and according to what is siad.
Will keep on buying on this platform.

Date of experience: May 20, 2019
GB
1 review
0 helpful votes
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Scarft order
May 22, 2019

Easy and great service with Alibaba. Quick and simple to use too. Would thoroughly recommend using this system.

Date of experience: May 20, 2019
Australia
1 review
0 helpful votes
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Presser foot
May 22, 2019

Very pleased with this item and price for the sewing machine presser foot and shipping is very good and they have been very helpful in finding this item

Date of experience: May 20, 2019
Slovakia
1 review
0 helpful votes
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A good online store
May 22, 2019

Buying on alibaba is safe. When buying expensive goods, I appreciate the security, thank you. I recommend this shop.

Date of experience: May 20, 2019
Viet Nam
1 review
0 helpful votes
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Support me a lot
May 22, 2019

But better find a way to reduce money transfer cost. Will find more product to expand my business. But better find a way to reduce money transfer cost. Will find more product to expand my business

Date of experience: May 19, 2019
Colorado
2 reviews
0 helpful votes
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Great Process
May 22, 2019

Enjoyed the process to find, qualify and use Shenzhen Naki Technology Co., Ltd.
Easy to use system for items. I will use Alibaba.com again in the future.

Date of experience: May 19, 2019
Guatemala
1 review
0 helpful votes
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Good service
May 22, 2019

Well at first I had my doubts regarding the payment and goods shipment.

Vendor was on time. It's a good tool to connect buyer and vendor in a friendly environment, looking out for both.

Date of experience: May 19, 2019
Washington
2 reviews
0 helpful votes
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They try hard
May 22, 2019

I will order more, great company great product. I hope this company goes far, they can really do what they say.

Date of experience: May 19, 2019
Australia
1 review
0 helpful votes
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A5 Dividers - Samples
May 22, 2019

I was looking for custom forme A5 dividers in a specific color. This seller was prompt in answering questions and we agreed on me paying for a sample to be shipped to ensure that the end outcome would be successful. I am happy to continue to work with the seller to obtain my end result in a full order.

Date of experience: May 19, 2019
Australia
1 review
0 helpful votes
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Great Job Alibaba
May 22, 2019

Thank you for providing a safe and professional site.
I would find it easy to recommend the Alibaba site to anyone.

Date of experience: May 19, 2019
China
2 reviews
0 helpful votes
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Very professional
May 22, 2019

Good service. Good quality, all of our products purchasing from this factory, Now most of our products selling on Amazon very well. Now we have many styles are Best Seller on Amazon. Maybe not the cheapest, but I think the quality is the best.

Date of experience: May 19, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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