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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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Spain
1 review
0 helpful votes
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Great service!
May 23, 2019

Great service, quantity and quality of providers, information, excellent inquiry tracking, communication, very satisfied.

Date of experience: May 21, 2019
Minnesota
1 review
0 helpful votes
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My first order
May 23, 2019

I am thrilled! My first order was better and easier than I thought!

I would definitely use this site again and recommend to people I know which confidence>

Date of experience: May 21, 2019
Argentina
1 review
0 helpful votes
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Ballon pedido
May 23, 2019

Effective, fast, easy, excellent
Be very satisfied with the order placed, the delivery time, and the effectiveness with which I received it, I recommend the page completely. I hope to make another order soon

Date of experience: May 21, 2019
Greece
1 review
0 helpful votes
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Probably the most intuitive online purchase platform. You are guided every step of the purchase process with safety and flexibility. You can find anything you need fast and easy. If you have never try Alibaba before for your purchases, I would definitely recommend to give it a try!

Date of experience: May 21, 2019
Canada
1 review
0 helpful votes
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The website is very amazing, I odered with insurance that cost only 2%. So all pcs were in the good condition.

Date of experience: May 21, 2019
GB
1 review
0 helpful votes
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Superb
May 23, 2019

Product, supplier, delivery all were excellent. No problems experienced and will use this supplier again and again

Date of experience: May 21, 2019
Malaysia
1 review
0 helpful votes
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Space
May 23, 2019

Needs to be able to hold 24 words.
This cannot hold that amount of letters.
But it is strong and wholesome. Definitely
A good buy.

Date of experience: May 21, 2019
New York
1 review
0 helpful votes
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Falso advertising
May 21, 2019

I purchased salon stations, sinks and chair, the company advertise tru alibaba, and when I receive the products their are following apart, horrible manufacture, on web site posted trough Alibaba.com their offer warranty and now after sending pictures and try to communicate with the seller and alibaba, their saying that can't do anything ( let me express that I bought the stuffs only 1 month ago), alilaba continue to allowed this company to advertising there but yet their have no responsibility with anything, that's is wrong, be very careful buying from this company and this website!

Date of experience: May 21, 2019
Morocco
1 review
0 helpful votes
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Great website
May 23, 2019

With Alibaba we have easy ordering and shipment on time. We recommand this website to all online buyers

Date of experience: May 21, 2019
AE
1 review
0 helpful votes
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My advice
May 23, 2019

My advice is to check the profile and rate of supplier before your order or deal with any supplier also don't forget to read his review

Date of experience: May 21, 2019
Germany
1 review
0 helpful votes
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Good relations.
May 23, 2019

Meet the expectations. Provides protection of interests of the buyer, and it is very valuable. Increases trust between seller and buyer. Thank.

Date of experience: May 21, 2019
Spain
1 review
0 helpful votes
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I received exactly what I expected to receive. On time and without any problem. Supplier very professional and kind.

Date of experience: May 21, 2019
Texas
1 review
6 helpful votes
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Alibaba Service
May 23, 2019

I have recently joined Alibaba and I have to say that I am very impressed with the service I have received, thank you for handling my purchase with such professional service, I do appreciate it.

Date of experience: May 21, 2019
Australia
1 review
0 helpful votes
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TH105 ebike purchase
May 23, 2019

Professional service. Product as described and shipped promptly. Easy company to deal with and the bike was well packaged.

Date of experience: May 21, 2019
MH
1 review
0 helpful votes
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Great Trade Assurance service
May 23, 2019

I am grateful for the services provided by Trade Assurance as I know that there are millions of hackers online and at least I know I am save.

Date of experience: May 21, 2019
Qatar
1 review
0 helpful votes
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Vineceton Tank
May 23, 2019

The agent is very accommodating and i feel safe because of the Trade assurance system. Mary Weir (sales agent) entertain all my querries and made lot of proposal which is very helpful for a beginner like me.

Date of experience: May 21, 2019
Sweden
1 review
0 helpful votes
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Great service and great products. Recommend! Very quick response and the where really quick with delivering the products. Good price for the goods swell.

Date of experience: May 21, 2019
GB
1 review
0 helpful votes
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Didn't expected
May 23, 2019

I wasn't expected that Alibaba will have so good service regarding order, payment and watchdog.
Very satisfied. Thank you!

Date of experience: May 21, 2019
Australia
1 review
0 helpful votes
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Another successful purchase
May 23, 2019

Alibaba provides a portal where you can find what ever your want or need and purchase the items using their trade assurance ordering system that provides the buyer with financial security. I have purchased a number of products using Alibaba's portal and every purchase has been delivered and been an outstanding success. The suppliers that sell through Alibaba's portal have been very helpful and truly understand customer service. I highly recommend Alibaba as a first choice for securing quality products at a fair price that are delivered on time with financial security. I will continue to use Alibaba as shopping portal.

Date of experience: May 20, 2019
Indonesia
1 review
0 helpful votes
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Trading be Easy
May 22, 2019

I can find the supplier by RFQ menu, so I get the best price, and goods from the best supplier.

Thanks Alibaba.

Date of experience: May 20, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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