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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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California
1 review
0 helpful votes
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Great service
May 24, 2019

I received the product as discussed and I really appreciate the attention that was given to me despite it only being a relatively small order. It was my first time ordering through Alibaba so I was bit worrisome; however, the vendor/manufacturing representative renamed professional and communicative throughout the entire process. I will definitely consider this vendor/manufacturer for future orders.

Date of experience: May 23, 2019
Australia
1 review
0 helpful votes
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Confusing
May 24, 2019

The message system on this website is very confusing and not easy to use. I don't know what would make it better but I don't like it. Regarding suppliers, I don't like being asked for my whatapp address because I had a supplier who messaged me 5-10 times a day! Just not professional. Also do not like be call dear! Not just by one supplier, quite a few did it! Use my name, not dear.

Date of experience: May 23, 2019
North Carolina
1 review
0 helpful votes
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Great product... great company
May 24, 2019

I had excellent result working with this company. Highly recommend! Thanks very much for your attention to my order and having a good product!

Date of experience: May 23, 2019
Minnesota
1 review
0 helpful votes
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Good Quality Product
May 24, 2019

Great quality product, seller is helpful and works with you to resolve issues. Will be ordering again from them in near future.

Date of experience: May 23, 2019
Germany
1 review
0 helpful votes
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Very Good
May 24, 2019

Everything is good.! From the service over the product range! I will order more on Alibaba in future!

Date of experience: May 23, 2019
GB
1 review
0 helpful votes
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Tree of life pendent
May 24, 2019

Excellent sample product, Friendly communication and exactly as described in the advert. Highly recommended.

Date of experience: May 23, 2019
GB
1 review
0 helpful votes
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First purchase using Alibaba
May 24, 2019

A very simple process, as a person from the UK using Alibaba for the first time, I was a little apprehensive, but after a short time, I became very confident of using the platform and was pleasantly surprised by the number of supplier that were available to me and the ease of communicating with them. Would I recommend Alibaba? Yes, I certainly would.

A very positive first experience.

Thank you. Phil... UK

Date of experience: May 23, 2019
Brazil
1 review
0 helpful votes
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GOSTEI
May 24, 2019

MUITO OBRIGADO PELA PRATICIDADE DO SITE,
BASTANTES PRODUTOS E FORNECEDORES
ALTA QUALIDADE E ÓTIMOS ATENDENTES

Date of experience: May 23, 2019
New Mexico
1 review
0 helpful votes
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The communication process went smooth, custom design issues were promptly addressed, and supplied quality fully met the expected standard.

Date of experience: May 23, 2019
Canada
1 review
0 helpful votes
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First time user
May 24, 2019

The experience was very effortless and satisfying.
Using Alibaba gave us complete peace of mind during the transaction.

Date of experience: May 23, 2019
Georgia
1 review
0 helpful votes
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I purchased a large metal cutting saw from Unitech Machinery. The machine arrived no documentation (electric diagram or hydraulic diagram) at all. The Hydraulic pump did not work since the breaker did not function. It took 3 weeks to get a part from them after many e mails. The wires melted and again no response we finally received the electric and hydraulic plan but of course in Chineese. DO NOT BUY ANYTHING FROM CHINA ALL JUNK AS WE BY NOW KNOW. They cant even copy our product and screw it up.

Date of experience: May 23, 2019
Michigan
2 reviews
0 helpful votes
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I've always loved t Hi since since I heard about it in 2014-2015! I sometimes have trouble with navigating it though, and I don't like the cookies/details it picks up from me. I want a clean slate evrytime.

Date of experience: May 23, 2019
France
1 review
0 helpful votes
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Alibaba very reactive
May 24, 2019

First experience on alibaba
Super responsiveness of alibaba, help in product search by sending mails
Simple and easy to use site and fast delivery
I am happy with my first experience

Date of experience: May 23, 2019
Finland
1 review
0 helpful votes
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I was really very pleased to buy from Alibaba, as this is my first experience and I'm very satisfied with the services, the follow up, the quality of the items as well as with safety in paying through Aliababa.

All the best!

Date of experience: May 23, 2019
Mexico
1 review
0 helpful votes
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Excellent service
May 24, 2019

I bought dentist hand pieces they're great, good quality far by expectations, amazing supplier. I will buy more stuff from this website and this supplier.

Date of experience: May 23, 2019
Australia
1 review
0 helpful votes
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Super Happy
May 24, 2019

Great platform to find the best suppliers. Alibaba made my supplier hunt so easy and there are plenty of competition. Hence, no one can take advantage of being the only one in the market.

Date of experience: May 23, 2019
Romania
1 review
0 helpful votes
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EASY!
May 24, 2019

Great experience! Easy to order and happy to stay relaxed based on ensurance!
Profesional suppliers respond fast on messanger!
Thank you!

Date of experience: May 23, 2019
South Africa
1 review
0 helpful votes
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Perfect and affordable
May 25, 2019

The one thing I disliked is the site automatically confirming receipt of package even when we haven't received a package on our side. I understand that we have a button to request an extension but still, shouldn't confirm receipt on our behalf. Must instead keep checking with the customers if they have yet received their orders.

Apart from this, I am really happy with everything on this website. Was quite seamless.

Date of experience: May 23, 2019
China
1 review
0 helpful votes
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Alibaba good
May 24, 2019

Nice to buy products here I have bought many times

Do not know why write so many words here, but alibaba a good company

Thanks here

Date of experience: May 23, 2019
Ghana
1 review
0 helpful votes
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Excellent service
May 24, 2019

Fast delivery, excellent product, i recommend them for every one. 100% reliable. When you need them for any inquire they reply you quickly. I will do business with them always.

Date of experience: May 23, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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