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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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They reply very fast and can help with your order. The product was very good quality but the logo could be easily scratched off.
The seller was quick, professional, friendly and easy to work with!
Everything went perfect! I am excited for my next order.
Finally it was good but some pages are difficult and communication is difficult too, and they are uncovering costs, on the other hand some providers say that they should pay something they call ali baba quota others say it is not like that, they charged me for it
Great platform to do business, connecting the world effectively. The variety of suppliers is great and the platform makes the process easy and trustworthy.
My experience has been very smooth with all orders and vendors. The website also seems very secure. The transaction fee could be lower in my opinion.
Alibaba has been instrumental in helping my small business flourish by putting us in contact with a large variety of suppliers from around the globe.
Highly recommend.
Easy to navigate through the website, good clear instructions. Regular updates and peace of mind that there was help should any problems arise. Superb website for trading.
Took me a minute to understand and trust Alibaba.
But I am a true believer now.!
The people and products have been awesome.
A Mall to buy everything needed from manufacturers and wholesalers and thank you for opening this important channel.
Well my experience was worth while, Alibaba have lovely and nice products and most suppliers are honest and truthful.
Once initial difficulties in getting a quote were overcome transaction and communication was very good.
I can find product that i can't find in my country and cheap price,
Sone store have no minimun for buying that good for me to trying product
The supplier took my artwork and reproduced it on a mouse pad. The color quality was excellent and the finished product is something I am very pleased to distribute to my customers.
I was just charged a 25% export duty tax on a 5500. Order. If you do any business with suppliers on Alibaba watch out most are a bunch of thieves. I am finished doing business with these pricks.
Alibaba has been the best service helping to bridge the products and pricing for the large quantities our company needs manufactured.
I just request samples. Very good quality. Excellent presentation of products, quick shipment. I recommend it.
The items were as described and the shipment was very fast. I'm impressed with this company. Communication was top notch
Professional, friendly and fast service. On top of that is competitive prices. You can't go wrong with Allen!
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

