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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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New Jersey
1 review
0 helpful votes
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They reply very fast and can help with your order. The product was very good quality but the logo could be easily scratched off.

Date of experience: May 24, 2019
Colorado
1 review
0 helpful votes
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Great Customer service and Care
May 25, 2019

The seller was quick, professional, friendly and easy to work with!
Everything went perfect! I am excited for my next order.

Date of experience: May 24, 2019
Mexico
1 review
0 helpful votes
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My expirience i12tws
May 25, 2019

Finally it was good but some pages are difficult and communication is difficult too, and they are uncovering costs, on the other hand some providers say that they should pay something they call ali baba quota others say it is not like that, they charged me for it

Date of experience: May 24, 2019
France
1 review
0 helpful votes
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Review
May 25, 2019

Good supplier! Great Communicaton. Staff really attentive to the needs of the customer and respect of the sends.

I recommend!

Date of experience: May 24, 2019
New Jersey
1 review
0 helpful votes
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Easy
May 25, 2019

Great platform to do business, connecting the world effectively. The variety of suppliers is great and the platform makes the process easy and trustworthy.

Date of experience: May 24, 2019
Florida
1 review
0 helpful votes
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Very Smooth
May 25, 2019

My experience has been very smooth with all orders and vendors. The website also seems very secure. The transaction fee could be lower in my opinion.

Date of experience: May 24, 2019
Hawaii
1 review
0 helpful votes
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Alibaba has been instrumental in helping my small business flourish by putting us in contact with a large variety of suppliers from around the globe.

Date of experience: May 24, 2019
GB
1 review
0 helpful votes
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Highly recommend.
Easy to navigate through the website, good clear instructions. Regular updates and peace of mind that there was help should any problems arise. Superb website for trading.

Date of experience: May 24, 2019
Florida
1 review
0 helpful votes
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Great service
May 25, 2019

Took me a minute to understand and trust Alibaba.
But I am a true believer now.!
The people and products have been awesome.

Date of experience: May 24, 2019
Saudi Arabia
1 review
0 helpful votes
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A Mall to buy everything needed from manufacturers and wholesalers and thank you for opening this important channel.

Date of experience: May 24, 2019
Nigeria
1 review
0 helpful votes
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Well my experience was worth while, Alibaba have lovely and nice products and most suppliers are honest and truthful.

Date of experience: May 24, 2019
New Zealand
1 review
0 helpful votes
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Satisfactory transaction
May 25, 2019

Once initial difficulties in getting a quote were overcome transaction and communication was very good.

Date of experience: May 24, 2019
Turkiye
1 review
0 helpful votes
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Kargo
May 25, 2019

Gelen ürünler çok kaliteli ama kargo gönderim istem dışı kargolandı türkiye gümrük sorun oldu lütfen çin hava yoluyla yollayın

Date of experience: May 24, 2019
Thailand
1 review
0 helpful votes
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Good price
May 24, 2019

I can find product that i can't find in my country and cheap price,
Sone store have no minimun for buying that good for me to trying product

Date of experience: May 23, 2019
Canada
1 review
0 helpful votes
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Mouse Pad
May 24, 2019

The supplier took my artwork and reproduced it on a mouse pad. The color quality was excellent and the finished product is something I am very pleased to distribute to my customers.

Date of experience: May 23, 2019
Illinois
1 review
0 helpful votes
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25% Ripoff
May 24, 2019

I was just charged a 25% export duty tax on a 5500. Order. If you do any business with suppliers on Alibaba watch out most are a bunch of thieves. I am finished doing business with these pricks.

Date of experience: May 23, 2019
Florida
1 review
0 helpful votes
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Excellent tool!
May 24, 2019

Alibaba has been the best service helping to bridge the products and pricing for the large quantities our company needs manufactured.

Date of experience: May 23, 2019
Florida
1 review
0 helpful votes
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Excellent
May 24, 2019

I just request samples. Very good quality. Excellent presentation of products, quick shipment. I recommend it.

Date of experience: May 23, 2019
Arizona
1 review
0 helpful votes
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What a refreshing transaction
May 24, 2019

The items were as described and the shipment was very fast. I'm impressed with this company. Communication was top notch

Date of experience: May 23, 2019
Nevada
1 review
0 helpful votes
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No. 1 service in the world
May 24, 2019

Professional, friendly and fast service. On top of that is competitive prices. You can't go wrong with Allen!

Date of experience: May 23, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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