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Alibaba

3.5

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,332
value
1,311
shipping
1,305
returns
769
quality
1,284
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Instant Feedback

202 reviews

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AE
1 review
0 helpful votes
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Instant problem solved
October 25, 2021

This item given me relaxation after long time, as i was facing lot of network problem in my building,
Now no more network issue, having 4G inside the building. Thanks

Date of experience: October 25, 2021
Italy
1 review
0 helpful votes
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We requested a sample product to evaluate the product. Fast shipping and confirmations to the requested product. Good seller

Date of experience: October 25, 2021
Pakistan
1 review
0 helpful votes
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Best site to Buy on line
October 24, 2021

Alibaba is the best and trustworthy site to buy online as sellers on Alibaba complied on all the given details on their website in the best way.
I must say that buying with Alibaba is safe and secure.

Date of experience: October 22, 2021
Zambia
1 review
2 helpful votes
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Great product and I encourage people to try them out. They deliver within an agreed time period and do not diappoint

Date of experience: October 22, 2021
Oregon
1 review
0 helpful votes
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You need to communicate with the supplier before buying. A2Z Furniture is a supplier that specializes in custom furniture. Of course, there are many common styles of furniture. You need to confirm the style of furniture you buy and the materials used with their salesperson. They will give you a quote.
https://a2zdesign.en.alibaba.com/?spm=a2700.wholesale.cordpanyb.2.62a377fetnHYsW

Date of experience: October 18, 2021
Canada
1 review
4 helpful votes
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I bought from Alibaba from a high rate seller that offered me trade assurance. The seller failed to fulfill the agreement, even after 110 days I didn't get my goods. I complained and Alibaba did not do anything. They just offered me $30 instead of Almost $700.

Date of experience: October 16, 2021
Texas
1 review
1 helpful vote
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Experience
October 18, 2021

My experience with this company was great. Couldn't have gone any better. Shipping could be quicker. However I understood the international shortages due to the ongoing pandemic. Extremely satisfied with the product and my client will be as well once she receives her merchandise. It is exactly the same as described in the pictures. Thank you for a wonderful transaction.

Date of experience: October 16, 2021
Colombia
1 review
1 helpful vote
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MANEDI
October 18, 2021

Muy oportunos, excelente el producto genial la comunicacion con el proveedor muy profesional la transacion muy a gusto

Date of experience: October 15, 2021
Spain
1 review
0 helpful votes
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Very satisfactory trade, the quality of the product is fine, the supplier was so helpfull to personalise the goods, and the price is very reasonable. The delivering time was amazing!

Date of experience: October 15, 2021
Zimbabwe
1 review
0 helpful votes
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The service is pretty good, they provide on time shipping. The team is good and they also provide good quality product.

Date of experience: October 14, 2021
Tennessee
1 review
1 helpful vote
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HEART KEY NECKLACE
October 11, 2021

IT WAS VERY HELPFUL JUST NEED DIRECTION ON THE SIZE OF THE DIC BUT OVER ALL I WILL BE ORDERING AGAIN PLUS THEY MEAN WHAT THEY SAY ABOUT delivery on time

Date of experience: October 10, 2021
Sri Lanka
1 review
0 helpful votes
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And also I have received this within 1 Week with good quality package.

Thanks lot for aware about the lowest MOQ packages also..

Date of experience: October 9, 2021
Malawi
1 review
0 helpful votes
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Superiority of Alibaba
October 10, 2021

You order the goods, pay for them, and get them while you are at home! Simple, convenient and most of all reliable and fraud free in this age.

Date of experience: October 8, 2021
Hong Kong
1 review
0 helpful votes
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Very very good and helpfull seller, the shoes came on time, the quality is pretty good, and for that price it is very good! Box not damaged at all shoes are good!:)
fjmumke.en.alibaba.com/productlist-1.html

Date of experience: October 8, 2021
Spain
2 reviews
2 helpful votes
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These wireless earphones quality are really good
October 9, 2021

Today I received 2 pair of wireless headphones from Shenzhen Unitech Technology, at the begining I just charged these wireless earphones, their charging required time is around 1 hour and a half.

Once I wear on these earphones, I immediately notices the sound reduction is great.
Then I just connected them into my labtop, this way I can check their quality sound fast using a sound mixer (I tested bass, mid and high sounds). At first time of usage of these earphones, I got like a strange sense because I used to play music using Sennheiser earphones, so if I've to compare these wireless earphones with a pair of Sennheiser earphones, I couldn't really say which one has better quality sound.

I mean, I know Sennheiser is the best earphones brand, but we all know their price are really high. So I think these earphones' quality considered their price is really nice.

Date of experience: October 7, 2021
Oklahoma
1 review
1 helpful vote
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Through Alibaba I was able to import the first Wuling Macaron into the U.S. Alibaba's trade assurance was very important to me, and I was able to find a trustworthy and caring supplier who is very responsive to my needs as a purchaser. I am a critical care Nurse and Certified Quality Process Analyst in the U.S., with no experience importing anything. Xian Mangia New Energy assisted me in every step of the process, ensuring all logistical challenges were overcome. I found Mangia to be a great partner in this new adventure. I highly recommend Alibaba services! Many thanks!

Date of experience: October 6, 2021
Canada
1 review
4 helpful votes
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For the second time in a row - Alibaba marked a Trade Assurance Order as Complete - when not even delivered yet? No one seemed to care when I tried to find out why through "Chat" & email - No one seemed to know what I was talking about. (Guarantee is only valid "x" days after delivery - so worthless) NOTE - Vender was NOT a fault - it was all Alibaba.

Date of experience: October 5, 2021
VE
1 review
1 helpful vote
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Atencion Excelente
October 8, 2021

Muy bien la atencion recoemiendo al 100 % y mas, esta empresa logro cubrir mis espectativas de los proveedores y que si podemnos comprar en linea

Date of experience: October 5, 2021
Barbados
1 review
0 helpful votes
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Very professional
October 6, 2021

Alibaba website is very professional. All of the individual sellers have been very professional, courteous and helpful.

Date of experience: October 5, 2021
Malaysia
1 review
0 helpful votes
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Good quality products with helpul and careful arrangement of delivery.

Happy with it and thank you.

Date of experience: October 4, 2021

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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