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Alibaba

3.5

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,332
value
1,311
shipping
1,305
returns
769
quality
1,284
This company does not typically respond to reviews

Instant Feedback

202 reviews

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Florida
1 review
0 helpful votes
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Great product
October 4, 2021

These valves a great products that are an important part of our design. The representatives are also very easy to work with. Great communication skills and responsive to questions.

Date of experience: October 3, 2021
Namibia
1 review
1 helpful vote
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Alibaba is amazing. It works and is safe and reliable. I am able purchase so much more than I ever dreamed of. I find everything I need for my business, to help improve the production and develop it all further. So it greatly helps to increase my income. Namibia is quite remote and I cannot find the things I need in a shop in Namibia. I can purchase wonderful gifts for family and friends and everything I order arrives fast and save and the quality of products was to date always as it should be. I love it!

Date of experience: September 29, 2021
Australia
1 review
0 helpful votes
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EXCELLENT WEBSITE
September 28, 2021

AWESOME WAY TO FIND SUPPLIERS AROUND THE WORLD. I GOT FEW EXCELLENT SUPPLIERS FROM CHINA FOR MY NEW MOBILE PHONE ACCESSORIES BUSINESS.
IM FROM BRISBANE CITY, AUSTRALIA.

Date of experience: September 28, 2021
Texas
1 review
0 helpful votes
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Sample came out good!
September 28, 2021

Sample came out good but there were some errors in the measurement in the interior and exterior of the bag. The hanging hook behind the pouch was positioned very low which makes the bag bend when it is hung up.
Also the Logo wasn't in the right position due to measurement errors.
Overall, the sample looks good. Well done! Thank you.

Date of experience: September 27, 2021
Sweden
1 review
0 helpful votes
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Boxes
January 21, 2022

Some boxes for Winner, Forsining and Tevise watches. A true must when you order watches I think. A good place to keep watches when not using them. Or when you send them as a gift. Great value for money.

Date of experience: September 25, 2021
California
1 review
0 helpful votes
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Great communication and fast shipping. Extremely helpful and a pleasure to do business with. I would most deffinately recommend them

Date of experience: September 24, 2021
Brazil
1 review
0 helpful votes
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Produto de qualidade
October 29, 2021

Gostei mutio dos produtos oferecidos pela empresa e logo mais voltarei a comprar, parabens pela qualidade

Date of experience: September 24, 2021
Iowa
5 reviews
2 helpful votes
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Alibaba sit
September 26, 2021

Nice site, multiple Itemes, good price, on time Shiping. Great.
Easy to return. I used this site man Timess. I used in more contry. Good service.

Date of experience: September 24, 2021
Canada
1 review
0 helpful votes
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Honest review.
September 26, 2021

Super duper service and goods I recommend everybody can deal with this company without any hesitation. Amazing merchandise nice and firm packaging is simply super good. You do not need to follow them until you receive your parcel in your hand after placing your order. They follow you to update to make sure you got the order without any trouble.

Date of experience: September 24, 2021
Peru
1 review
0 helpful votes
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The best attention I have received in more than 5 years of experience in the market, a very friendly treatment and the quality of the product the best I have perceived, I do not find problems with my product and I highly recommend it.

Date of experience: September 22, 2021
Austria
1 review
0 helpful votes
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Kendy is a very good Sales Lady, when tecnical is to difficult, Jason the owner will help and answer any question. Delivery is very fast and we hope to have a future important collaboration with Smarteck. Thanks Jason and Kendy for the great support

+1
Date of experience: September 22, 2021
India
1 review
0 helpful votes
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Serive quality
January 18, 2023

Very nice service provided the supplier and the quality of the product is good in quality. Timing and communication is perfect all the time on our request

Date of experience: September 22, 2021
Germany
1 review
0 helpful votes
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Waltly and Sumi Lay can be recommended if you want to create your own specific bicycle frame in titanium!

Date of experience: September 20, 2021
Canada
1 review
0 helpful votes
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I've never been let down by this website, always great service and great quality products. I will always look forward to finding what I need here.

Date of experience: September 20, 2021
South Africa
1 review
0 helpful votes
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Extremely Satisfied
August 2, 2022

I have been purchasing various products through Alibaba for the past 3 years and I have always received my products safely and the quality is great. I buy from a few suppliers and Alibaba makes the entire process simple and secure. I feel safe buying through Alibaba, and that the Suppliers they offer have been honourable.

Date of experience: September 20, 2021
Illinois
1 review
0 helpful votes
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Cup and Lifts is good!
September 20, 2021

Order Cup and lift for boba milk tea, good quaility, and good services! Willing to do long business with them!

Date of experience: September 19, 2021
Massachusetts
1 review
0 helpful votes
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The Carbon 60 product arrived quickly and in good condition. We have received more than 10 lots over 3 years. The customer support is very responsive.

Date of experience: September 17, 2021
Canada
1 review
0 helpful votes
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Outstanding Performance.
September 17, 2021

From the day I asked Noel for samples and quotes, he has been outstanding in every aspect. Professionalism, consideration and communication. He has never disappointed me. I have chosen to work with him from day one because of how he presented himself to me. Thank you for all your hard work Noel!

Date of experience: September 16, 2021
North Carolina
1 review
0 helpful votes
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Excellent site
September 15, 2021

I just wish It was more ready order for smaller items. Maybe I'm using the site wrong, but most of the time when I'm trying to order something, I always have to private message the seller or company first.

Date of experience: September 14, 2021
Maryland
1 review
0 helpful votes
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Not credible
September 14, 2021

For 6 weeks, I have been waiting on 3 orders. The tracking continues to say that the port in LA is congested. I am questioning the authenticity of the site

Date of experience: September 14, 2021

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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