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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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It was a very pleasant experience doing business with this company and it's representative. And the product was of a superior quality.
Seller are very helpful & fast respond, items as described and delivered safely with our shipping request
I was satisfied with the service of the company and also the Alibaba platform for making long distance sales and purchase not only possible, but safe.
My experience with Alibaba has been overwhelmingly positive. Original products manufactured in China are of excellent quality and great value for money. People interaction is very satisfying for the most part. However, some of the supplier contacts struggle with the English language. Time and patience resolves most issues. I only communicated with two suppliers that had very good English. When the communication is good the outcome is usually a win for both parties. Alibaba will grow from strength to strength and will remain my major product supplier.
This was an easy transaction with no issues. I look forward to using Alibaba more often in the future. I already have another order planned.
I have requested numerous quotations for a number of products, and have been awed at the responses and willingness of your suppliers to meet our needs.
So far the turn around time for orders has been very good.
Good service. Recommendable to friend s
Better way to pay. Next time also willing to pay with Alibaba.
Shirley my sales person was excellent. He daily communication until the labels are received is excellent. Her written English is great. I will continue to us this company and Shirley always.
Jake is very professional and was very patient to meet my needs. He is very knowledgeable of his products and provided a photo of the product along the way during production. Highly recommend. A+++++++!
The product complies with the description, good performance.
Shipment sent very quickly.
Transaction went without any problems. A great product at a very good price.
Ordered for the first time from Alibaba. Was nervous but the process was smooth and simple. Highly recommend.
My only problem are the bank charges..., the bank in Singapore charges too much. I was unable to purchase some goods because the supplier don't want buyers to pay through those banks. The rates are pure extortion.
Regards
Mike M. Gitere
I like Alibaba, but I have a bad experience with my second orders from one of the suppliers. I ordered 48pcs of handbags I never received them neither did the money
Super fast service and good communication! The product I received was from good quality. I really recommend this factory.
Everything was 10 out of 10, I ordered the perfect product and they provided on time delivery. I ordered this product to use as artifical water and it does the job 100 %. I am very happy to have done a deal with them and will do so in the future.
Shipping from China can be expensive for smaller quantities. But doing research and working with suppliers through the Alibaba platform can lead you through a quite satisfactory learning curve. Now I'm ready for more serious orders, thanks to my understanding of the platform.
The service offered is of first quality. The platform Alibaba offers a simple and quality service. The follow-up of the order is excellent.
I am very satisfied with the Alibaba service! That is very save and correct! I offer for anyone else all of the world!
They are very kind, answeing all my questions (a lot!) very quick and professionaly.
I will work again in the future.
This company is so sharp and trustworthy.
European companies could learn from this. So I can recommend this company to everybody who wants a beautifull pool table for there home.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

