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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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Pakistan
1 review
0 helpful votes
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64 GB Micro SDXC Memory Card
May 28, 2019

The product reached me as it was in the contract and given specs. Thanks to the seller but the delivery was quite late but the product quality was great.

Date of experience: May 28, 2019
Belarus
1 review
0 helpful votes
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Good
May 28, 2019

Good site to search for goods!

Good site to search for goods!
Always looking for a product here, easy to manage and search for goods.
Thanks to the developers!)

Date of experience: May 28, 2019
Canada
1 review
0 helpful votes
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Very helpful
May 28, 2019

Very fast and find products easily. They have almost everything. Will use them again but their shipping is very different suppliers to suppliers

Date of experience: May 28, 2019
California
2 reviews
0 helpful votes
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Very satisfied
May 28, 2019

The company was very patient and willing to do anything I requested. They had great follow up as the item was being produced.

Date of experience: May 28, 2019
Pennsylvania
1 review
0 helpful votes
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Very happy
May 28, 2019

Satisfied with every order. Good quality and great service! Sold out last batch on a local night event market.

Date of experience: May 28, 2019
Spain
1 review
0 helpful votes
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Compra perfecta
May 28, 2019

Producto y vendedor excelente, volvería a comprar mas a este vendedor.
Llego a casa antes de la fecha prevista.
La atencion del vendedor es exelente

Date of experience: May 28, 2019
North Carolina
2 reviews
0 helpful votes
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Business Building
May 28, 2019

This site has taken my business down a new branch in the path to success. Im very pleased with most of the suppliers on here.

Date of experience: May 28, 2019
Japan
1 review
0 helpful votes
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Good purchasing platform
May 28, 2019

One day, I discovered this platform by accident. Many good supplier here.
Trade assurance order secure both buyer and seller in funds.

Date of experience: May 28, 2019
France
1 review
0 helpful votes
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Nice!
May 28, 2019

Nice experience and quick answer
Got the sample with trade assurance
We can also send the invoice which is very practical

Date of experience: May 28, 2019
Singapore
1 review
0 helpful votes
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Delivery was delayed
May 28, 2019

Delivery was delayed due to rejection over Hongkong custom, therefore have to return to sender and sent again to Singapore

Date of experience: May 28, 2019
Chile
1 review
0 helpful votes
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Muy buena experiencia
May 28, 2019

El sistema es expedito, confiable y muy amigable. Me da mucha confianza comprar a través de alibaba.

Date of experience: May 28, 2019
GB
1 review
0 helpful votes
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Fast service
May 28, 2019

My order arrived very fast within 10 days and the goods looked up to my high standards. Communication was satisfying.

Date of experience: May 28, 2019
South Africa
1 review
0 helpful votes
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Best service
May 28, 2019

Love the service that the supplier gave me, i will be ordering again soon, the supplier is efficient and helpful

Date of experience: May 28, 2019
Australia
1 review
0 helpful votes
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Great service
May 28, 2019

Thank you very much... very friendly and fantastic service and product. I will return and will be a long term customer. Shipping was fast and well packed.

Date of experience: May 28, 2019
Bahrain
1 review
0 helpful votes
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Alibaba E-Commerce review
May 28, 2019

My experience dealing and buying stuff on alibaba has been lately not more than 2 years, but i am very happy and confident to get the required materials or items i am looking for easily - RFQ feature is my favorite it saves me lot of time and i can compare prices from various suppliers side by side. Keep up the good work Alibaba and Thanks Jack Ma.!

Date of experience: May 28, 2019
Hawaii
1 review
0 helpful votes
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I ordered the product to Zhengzhou A**ha Machinery Co., Ltd. through Alibaba.com. And they sent me the different item from the one they show on the product description. We claimed to the supplier many times, but they did not give us satisfied answers. And also, I requested to send me the operation and handling manual for that product. But they didn't send me the right one. I raised the dispute request, because I, as the buyer should be protected by Alibaba.com that they described on their website. However, Alibaba.com was totally on the supplier's side. If you would like to use your money for the product that you would like to be satisfy, don't buy anything from Alibaba.com. It is waste of time and money. They do not know what the customer service is.

Date of experience: May 28, 2019
South Africa
1 review
0 helpful votes
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Best prices
May 28, 2019

Best Prices. I only support verified suppliers though. Shipping was fast, product was as described. Agent was friendly and helpful.

Date of experience: May 27, 2019
Texas
1 review
0 helpful votes
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Good Quality
May 28, 2019

Great customer service, product arrived in good condition, and product quality is legitimate. The only suggestion I would make is to package product better to avoid potential product damage.

Date of experience: May 27, 2019
India
1 review
0 helpful votes
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Exellant
May 28, 2019

Very Satisfactory and professional to deal with the Supplier, They were very responsive to solve our issues related to product Quality, its testing and delivery.

Date of experience: May 27, 2019
Australia
1 review
0 helpful votes
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Excellent
May 28, 2019

A bit late, but good communication and great quality. We are looking forward to placing more orders with Glory Cables in the future

Date of experience: May 27, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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