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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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Michigan
1 review
0 helpful votes
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Great Service
May 31, 2019

Always great results will keep using this service. AAA+++

Jessie is always a great help when ordering.

Date of experience: May 29, 2019
California
1 review
0 helpful votes
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Mr Allen is very professional
May 31, 2019

The product I need to make my shoes is perfect. Mr Allen is very helpful and 5 star. I will order again very soon

Date of experience: May 29, 2019
Singapore
1 review
0 helpful votes
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Very good item. We like it very much. Very comfortable.
Dealer is very reliable and quick to answer your questions.
I am very happy with the product.

Date of experience: May 29, 2019
GB
1 review
0 helpful votes
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Absolutely Amazing
May 31, 2019

I bought my Items from Zhongshan Yufeng Crafts Co., Ltd. very professional, great comunication, speedly delivery

Date of experience: May 29, 2019
Massachusetts
1 review
0 helpful votes
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Pigments Caí Yi
May 31, 2019

Excellent product and fast delivery with no errors to my order! I will definitely order again. Thank you!

Date of experience: May 29, 2019
Canada
1 review
0 helpful votes
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I am realy satisfied with that company for fast service, good products, good communication with Nicole the one who help me with my order. Thank you. I will gladly make business with them again

Date of experience: May 29, 2019
Florida
3 reviews
0 helpful votes
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Easy to find manufacturers
May 31, 2019

Easy to use site to find the manufacturer for the items that I was looking for. Creates an easy platform to start communication with new suppliers.

Date of experience: May 29, 2019
RU
1 review
0 helpful votes
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LM35AH
May 31, 2019

The goods came in 20 days. Checked everything works. Original. Very happy. Where only not sought, and found, only on Alibaba.

Date of experience: May 29, 2019
District of Columbia
1 review
0 helpful votes
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Very surprised
May 31, 2019

Very fast shipping and no trouble will definitely order from them again. May even start my own shop.

Date of experience: May 29, 2019
Arizona
1 review
0 helpful votes
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Alibaba
May 31, 2019

So far so good. It is a little confusing with all the vendors trying to communicate via Whatsapp. I did not have the app and didn't want to download another. I am very pleased and feel assured with the Trade Agreement though.

Date of experience: May 29, 2019
New Jersey
1 review
0 helpful votes
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Excellent Service
May 31, 2019

The products I ordered were excellent, delivery was quick and customer service was very good. I highly recommend using Alibaba.com for medium to large orders.

Date of experience: May 29, 2019
Minnesota
1 review
0 helpful votes
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Glass
May 31, 2019

Everything went as it should. I have no complaints. Good job. I need to add more characters. I need more yet.

Date of experience: May 29, 2019
Arizona
1 review
0 helpful votes
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Great experience
May 30, 2019

I have been exploring Alibaba for a while now, because of my job.
My company and I are both very satisfied with the communication in the Message Center, the accuracy and speed with which they respond.
Products are good overall.

Date of experience: May 29, 2019
Canada
1 review
0 helpful votes
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Alibaba Makes it Happen
May 30, 2019

Alibaba ha more to offer than local stores. Alibabab makes ordering online and shipping a good experience.

Date of experience: May 29, 2019
Mexico
1 review
0 helpful votes
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Muy buen sistema de compra
May 30, 2019

La compra fue sencilla, solo batalle un poco en comprar con la tarjeta de crédito. Lo recomiendo mucho para hacer las compras, El envío fue de china a Estados unidos

Date of experience: May 29, 2019
Texas
1 review
0 helpful votes
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Excellent product
May 30, 2019

Sellers responded fast, and supported us every step of the process. The also made additional offers to improve our experience and agreed not to send plastic bags.

Date of experience: May 29, 2019
Mexico
1 review
0 helpful votes
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Very good experience
May 30, 2019

Avery thing in order and easy to follow the next step, to find a good supplier, and have a good deal

Date of experience: May 29, 2019
VE
1 review
0 helpful votes
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Muy bien
May 29, 2019

La compra fue bien asistida por el proveedor, fue muy amable lo recomiendo ampliamente, futuramente voy a seguir comprándole ya que atienden muy bien

Date of experience: May 29, 2019
Australia
1 review
0 helpful votes
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The bester power crew helped sort out the Turbo I needed the shipment and also the customs they were excellent to deal with staying in regular contact so I knew what was going on at all times. I would recommend them to others. 5 stars Paul

Date of experience: May 29, 2019
China
1 review
0 helpful votes
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Very good supplier
May 29, 2019

I am a distributor, mainly importing solar energy products and selling them to the Americas. I knew Alibaba International Station a long time ago. I traded with the Greenssun solar company twice on Alibaba, solar panel and inverter. They solved my problem very professionally and provided perfect products and services. Saved my time, Thanks!

Date of experience: May 29, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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