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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Always great results will keep using this service. AAA+++
Jessie is always a great help when ordering.
The product I need to make my shoes is perfect. Mr Allen is very helpful and 5 star. I will order again very soon
Very good item. We like it very much. Very comfortable.
Dealer is very reliable and quick to answer your questions.
I am very happy with the product.
I bought my Items from Zhongshan Yufeng Crafts Co., Ltd. very professional, great comunication, speedly delivery
Excellent product and fast delivery with no errors to my order! I will definitely order again. Thank you!
I am realy satisfied with that company for fast service, good products, good communication with Nicole the one who help me with my order. Thank you. I will gladly make business with them again
Easy to use site to find the manufacturer for the items that I was looking for. Creates an easy platform to start communication with new suppliers.
Very fast shipping and no trouble will definitely order from them again. May even start my own shop.
So far so good. It is a little confusing with all the vendors trying to communicate via Whatsapp. I did not have the app and didn't want to download another. I am very pleased and feel assured with the Trade Agreement though.
The products I ordered were excellent, delivery was quick and customer service was very good. I highly recommend using Alibaba.com for medium to large orders.
I have been exploring Alibaba for a while now, because of my job.
My company and I are both very satisfied with the communication in the Message Center, the accuracy and speed with which they respond.
Products are good overall.
Alibaba ha more to offer than local stores. Alibabab makes ordering online and shipping a good experience.
La compra fue sencilla, solo batalle un poco en comprar con la tarjeta de crédito. Lo recomiendo mucho para hacer las compras, El envío fue de china a Estados unidos
Sellers responded fast, and supported us every step of the process. The also made additional offers to improve our experience and agreed not to send plastic bags.
Avery thing in order and easy to follow the next step, to find a good supplier, and have a good deal
The bester power crew helped sort out the Turbo I needed the shipment and also the customs they were excellent to deal with staying in regular contact so I knew what was going on at all times. I would recommend them to others. 5 stars Paul
I am a distributor, mainly importing solar energy products and selling them to the Americas. I knew Alibaba International Station a long time ago. I traded with the Greenssun solar company twice on Alibaba, solar panel and inverter. They solved my problem very professionally and provided perfect products and services. Saved my time, Thanks!
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

