Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Without the help of Alibaba our company would not have grown the way it has. We have saved a fortune on consumables and made many great contacts.
Use alibaba a fair bit to find the right supplier, which can be hit and miss as many suppliers lie a lot, and many product descriptions are misleading, but if you know that upfront, its a very good platform to assist purchasing decisions
This will be fast and safe transactions. Will give more feedback after getting some times here, cheers
Received my order today, good experience with Alibaba.com, hope to order more goods from Alibaba in the future.
Im using alibaba for many years ago
Love it. They keep you safe from cheat and gives you all the support
:)
A very helpful tool to order directly from manufacturer. Safe and reliable. I was able to chat directly with Manufaturer and explain my specific needs ordering my product. The payment method used at alibaba is also safe and trustworthy. And also that alibaba have buyers guarantee which is good.
General impression is very positive. Enormous trading platform, but easy to navigate, communicate and pay.
I can only describe my experience with Alibaba as very satisfying. If not for you i would have never been able to purchase the machine that i needed for my business Thank you so much Alibaba.
ENAMORADO DE ESTA PLATAFORMA DE VENTAS, ES LA MEJOR DEL UNIVERSO. SOLO TIENEN QUE MEJORAR LAS POLITICAS DE QUE ALGUN PROVEEDOR TE TILDE DE SPAM CUANDO TU SOLO AVECES ESTAS BUSCANDO PREGUNTAS PARA COMPRAR EL MEJOR PRODUCTO Y A UN BUEN PRECIO PARA PODER COMPETIR EN ESTE UNIVERSO ECONOMICO. DEL RESTO FENOMENAL ALIBABA ERES GRANDE.
Alibaba.com is easy, fast and safe way how to trade with China.
Payment can be in EUR and PayPal.
Greetings from Czech Republic :)
It's Alibaba's first order, and I'm satisfied with the quick handling.
And I'm satisfied with the system that allows me to find products that I haven't found.
It would be better if there were more parts or raw material companies.
The goods were delivered in a fair time. The packaging was good and filler was added to the open spaces. It arrived in excellent condition. I am very impressed.
I enjoyed and was very satisfied with my business transaction with Alibaba.com.
The platform is easy to navigate and it was nice doing business with this company.
Travis
I will always purchase again and again love this company I truly recommend this company been purchasing hair from them a very long time easy fast and affordable
Very useful and professional service. Quick response in case of issues. Payment platform is user friendly.
So far, I love working with Alibaba, professional suppliers, great prices and secure checkout. Easy finding product from multiple sources. Ability to chat with potential suppliers. Monitor transaction is clear and simple and tracking shipment
The experience was good
But some of the chat was too laggy and buggy
Please fix it so it will be more easier to interact with the suppliers
Because most of the suppliers convert us to their wechat or whatsapp because it's more flexible
El idioma no es impedimento para realizar una compra. He seguido utilizando el traductor de la aplicación y funciona muy bien.
I've used Alibaba for several projects and I've never had any issues. The messaging system is easy to use.
I love the customer service work with you great Cassie is the bomb.com best vendor I ever had keep up the good work
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

