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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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The problem I had, to make it clear to those who sell in your web, not to sell with a description of the product and price to subsequently change the price and the components of the product itself, to make them understand that if they send an excellent product then they will sell many.
The system has been complex, but I think I was clear with them, if all the products, once assembled, will work well, I will always work with the same suppliers.
1 er commande avec la chine et je pense avoir trouvé une perle rare Rachel et sa société son juste extra! Suivis client sans aucun probleme! Temps de livraison extra 3 jour! Qualité des produit exceptionnelle! Je souhaite vivement a tout les future acheteurs de faire confiance a rachel et a l entreprise riukoe!
I will rate this company with 5 stars because the item really met my expectation and it arrived right on time as scheduled.
I am very satisfied with Alibaba and with my successful purchase, it is very easy to use and I could find many options to buy from and the best thing is the trade assurance that guaranties that I receive my package or I get my money back.
I placed multiple orders. The service was very professional. All my questions were answered within 24hrs. I was a little nervous being my first order but with trade assurance you can't go wrong. I will definitely order again!
Meets my expectations. Good experience with this site.
Hoping that everything happens the same way afterwards
Fantastic experience and would recommend supplier to any potential buyer. Product are as expected of high quality
I was not sure of what charges I would incur so I made every effort to determine what they would be prior to making the purchase. It ended up that I knew all the charges in advance and there were no surprises. I am not sure how thing have or will change with the tariffs in place now as my purchase was just before the 25%.
Mi piace molto acquistare su questo marketplace
Sono professionali danno tanta assistenza all'acquisto
You help so much, thank you for fast shipment and more, I am satisfied and will use Alibaba more frequently.
Great customer experience constant updates and communication.
Great quality of work and brilliant communication when it comes to illustrating what you need made. Constant update throughout their services. Products were made to standard.
The service of Alibaba has been great for now. I haven't had any issues. The suppliers I have worked with have been professional and very helpful. I would recommend Alibaba to everyone.
All the companies I have came in contact with were fast, informative, helpful, willing to earn my business, and just overall a pleasure to work with. I enjoy ordered from Alibaba. It is the best service and price available!
Enjoyed It.
Everything went smooth and i was able to transact and get what i wanted.
The quality was good and i am pleased with the way things went
The order of 3x individual sample phones went smoothly, arrived on time, and all in tact. One phone took a while for the OS to stabilize and accept apps, but the supplier was super helpful all the way. A very positive experience.
Alibaba is an excellent site set up in such a user friendly way. By entering keywords describing the product you are looking for to sell, you will find listings of many different itens to look through with decriptions, and pictures. You are able to contact the company (inquiry) as far as samples, order quantities, price, etc. This makes scouting out the product you have in your head to sell, Sooooo much easier to find. Thus far, any company I have reached out to has been very helpful, respectful, and are interested in doing business. A huge breath of fresh air. Thank you Alibaba
Alibaba should not charge customer service charge, it should be on the supplier! As the supplier is making money on selling. Customer basing cost on quotation and now to have to add service charges.
Good choice of having RFQ, so buyer and seller can meet and require faster respond to item they want to purchase
It was very good and professional experience with "Shenzhen Lithtech Energy Co., Ltd." through Alibaba. They are so friendly and ready to help whenever you contact them, right from the day I did my first enquiry till I receive the product. The product was delivered without any delay (before the expected date) in good condition.
I would highly recommend anyone to try with them and will contact them for future orders as well for sure.
Thank you to the team at "Shenzhen Lithtech Energy Co., Ltd."
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members