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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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This was my first time using Alibaba to find a Chinese Mfg. For construction mats. The Mfg. Was fast and very thorough with responses to my information requests. Their prices were goods. They gave me a shipping deadline kept to it. The product quality is as described.
I would highly recommend them if your looking for plastic sheeting products.
Svaka pohvala za Basic World (Dalian) Limited/ zahvaljujem se na saradnji...
Nadam se dugoj saradnji!
Alibaba was always interacting thru the whole process and I felt safe because of this. I hope they will be there if any problems arise between shipment time and the deadline for any claims.
Good communication. Fast and very efficient. Cept me up to date on my order. Fast shipment and fast delivery
Found what I wanted. Ordered for the first time and within days the article was delivered. What fantastic service.
Спасибо за отзывчивость! Приятно видеть понимание. Все нравится. ВСЕГДА получаю ответы на свои запросы, так же устраивает качество
Great place to meet suppliers but doing business using the Alibaba technology is painful. Addresses don't work, payments are difficult to process, double entry on almost everything and the help system is no help at all.
It was quite easy to transact inside alibaba's platform. Fast and restassured your protected by alibabas features
I have nothing to described on Alibaba because They are so professional team which you can join the bussiness. Easy Good Trustable Fast!
Esperienza interessante, facilità nel trovare i giusti fornitori, velocità nel parlare con gli stessi a mezzo chat e fornitori precisi e puintuali nell'invio dei campioni richiesti
Everything is easy to find. The chatbox between the customer and the business owner removes my doubts of buying something from this site. This is the best way to find products i need.
Must deal with supplier. Very trustworthy and co-operative. I have been dealing with them for more than 2 years now
Très centant de ma expérience avec le fournisseur qui été très professionnel.
Très bon site alibaba qui assure l acheteur
After placing and receiving my second order from Hero Electronics I am definitely noticing a pattern of good service, good product and quick delivery. I am confident in Hero and their ability to execute and deliver and I look forward to our continued partnership.
The product is great, nice quality and quick shipping. Thank you!
I recommend this seller, for their quick response nice quality products. I love my product.
I am very happy with the fast and professional communication that was there. I will be running out of stock and will place another order soon! Thank you!
Easy communication. The Alibaba Assurance is too easy to use. And the response was fast. I am very satisfied by using Alibaba. It was my first time.
Friendly partner. Prompt reaction.
Good service, good quality products
Responsible seller,
Perfect condition, super protected and very well packed.
Fast and friendly. Very smooth transaction. Products were as stated and will be doing business again in the near future!
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

