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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Excellent contact and most willing to satisfy the customer!
I will surely re-order with Saipwell.
Thank you.
Responsible supplier, order and delivery of goods passed without problems. Everything was shipped on time, the goods came in the same quality as the sample. I recommend to cooperate.
I am very satisfied with the quality of the product. Shipping and delivery time need to improve. The overall rating is 8 out of 10.
It was my first time ordering thru ALIBABA.COM.
Honestly, a great experience, the shipping was quick, easy transaction with a credit card. I highly recommend ALIBABA.com
Always quality trading as expected from Alibaba. Still the best trading platform available. I have been buying off Alibaba for 7 years, never a problem.
Its always good to make deals and buy in alibaba.com, I feel secure and its an express way to order your needs.
It is very comfortable to use ALIBABA insurance when you don't know with whom you are dealing on the other side of the planet. So everything went well, with 100% satisfactory. Thank you again ALIBABA for your professionalism.
Fly Zen Company. France.
I have attempted to contact sellers several times and not a one has responded. No reply whatsoever. I don't understand but it looks like I will have to go through a broker. What a waste of time and resources for me that will be passed onto my customer. Not sure what a broker will charge but I will do what I have to do.
We are so happy for our new tent.
3 pieces whit logo. Not last time we buy here. We was looking for tent in Denmark, but looking on Alibaba, and find this company.:-)
These people are theirs do not order steal your money never get merchandise and ignore refund request! They claim you received when you have not Lying Theivrs!
Great awesome wonderful but one thing i notice is the shipping is expensive i hope you guys find a way for a cheap shipping because some of the profit on the item can eat the profit
Very easy to work with. They fixed all of our issues until they got it right. We will be ordering again.
VERY GOOD SERVICE ALIBABA HAS A GOOD RATING WITH ME
ITS THE BEST WAY TO FIND GOOD SUPPLIERS FOR MY BUSINESS
Everything as expected, security and professionalism can be noticed while you are interacting with them
From day one doing business with ALibaba was great. I hope, in the near futur, doing business again with Alibaba, China is the greatest country of all and Alibaba gives the opportunity to small business like mine to grow.
It was really easy way to procure and find the product quality and price more than i expect,
The ease of communication also fantastic
It is quick & easy to do searches for products on Alibaba. We love
How the payments are handled.
Purchasing internationally can be stressful but this is a seamless
& fast way to purchase.
Thank you!
Sincerely,
Tracie
Easy to purchased product for my business, affordable compare to others online shop. My 2nd time to purchase in $1k value and theres no doubt that trasacting here in alibaba is safe.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members