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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I have purchased from Alibaba for years. They have excellent suppliers and they guarantee your purchase.
Anything you wanna make for your own brand is available here with Alibaba. Make your private label products to sell online or at your own store locally.
I am completely satisfied and I recommend alibabab.com to other customers.
The suitable place to choose and buy anything you need.
We order four screens from xy screen, they are very professional and offer us many professional suggestions about the screen application.
Very good service! We appreciated.
Very good and professional guide, thanks very much. I will recommend to other friends and we expect next cooperation.
Too many Menu Bar. It doesn't easy to view the menu. Especially, Manage messenger center. You have to develop it.
And one more importance thing. The price is showing on screen. It's not OK.
I made an account with alibaba.com as a new business owner looking into different merchandise within less then a month I had a charge from alibaba.com on my bank account for 303.14 out of no where, I made no transactions! I got the online chat going with customer service and the asked for my credit card info! Number and ARN #
I wasn't about to give them it so i asked for a phone # to get someone on the phone and they tell me there isn't one just online chat and again try to get my info so they can track the purchase I didn't make down! Stay away from this scam sight!
Fast communication save me more time, fast delivery makes our products lead a good and fast reputation in the market, I really hope to work with Weizheng.
Was able to find a supplier and have been working with this supplier for awhile. It was nice knowing that I had insurance via Alibaba, in case anything went wrong.
Awful website... shall just use Amazon... can't login... easier getting in to the FBI's website i should think...
This is the best wholesale purchase I made internationally so far, had issues with my goods quality and raised a complaints and alibaba stepped in and help resolve the issues. There is guarantee using alibaba
Smooth and very professional. Would be helpful if shipping methods and cost were explained in more detail.
I liked the customer service, top notch with me and treated me like a valued customer. Supplier usually responded to me with my questions within the hour or the next day depending on the time.
Customer service is ok although response quite late on expected time of reply, product is really good! I will recommend this to our group and once approved, we will order for the rest of the team.
Everything worked fine, quick shipping. Cant guarantee everyone will get perfect service, but my experience was pretty nice.
Wow Wow Wow
Hooray Alibaba.
Alibaba Hooray.
At first I so worry because I can't use PAYPAL on Alibaba.
In the end I got package. Out of my worry.
С продавцом общалась по электронной почте, обо всем договорились. Выслал ссылку на оплату в Алибаба. С момента заказа до получения товара ровно месяц. Работой сайта и продавца довольна! Буду продолжать сотрудничество!
Very very satisfied with my experience here.
Secure payments with trade assurance orders, received goods in timely fashion with high level shipping practices.
I ordered based on a wealth of positive reviews and feedback given to the vendor I selected.
Very good service,
Before to submit order, I asked all details of the item by chat, very good the chat system
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members