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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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I have purchased from Alibaba for years. They have excellent suppliers and they guarantee your purchase.
Anything you wanna make for your own brand is available here with Alibaba. Make your private label products to sell online or at your own store locally.
I am completely satisfied and I recommend alibabab.com to other customers.
The suitable place to choose and buy anything you need.
We order four screens from xy screen, they are very professional and offer us many professional suggestions about the screen application.
Very good service! We appreciated.
Very good and professional guide, thanks very much. I will recommend to other friends and we expect next cooperation.
Too many Menu Bar. It doesn't easy to view the menu. Especially, Manage messenger center. You have to develop it.
And one more importance thing. The price is showing on screen. It's not OK.
I made an account with alibaba.com as a new business owner looking into different merchandise within less then a month I had a charge from alibaba.com on my bank account for 303.14 out of no where, I made no transactions! I got the online chat going with customer service and the asked for my credit card info! Number and ARN #
I wasn't about to give them it so i asked for a phone # to get someone on the phone and they tell me there isn't one just online chat and again try to get my info so they can track the purchase I didn't make down! Stay away from this scam sight!
Fast communication save me more time, fast delivery makes our products lead a good and fast reputation in the market, I really hope to work with Weizheng.
Was able to find a supplier and have been working with this supplier for awhile. It was nice knowing that I had insurance via Alibaba, in case anything went wrong.
Awful website... shall just use Amazon... can't login... easier getting in to the FBI's website i should think...
This is the best wholesale purchase I made internationally so far, had issues with my goods quality and raised a complaints and alibaba stepped in and help resolve the issues. There is guarantee using alibaba
Smooth and very professional. Would be helpful if shipping methods and cost were explained in more detail.
I liked the customer service, top notch with me and treated me like a valued customer. Supplier usually responded to me with my questions within the hour or the next day depending on the time.
Customer service is ok although response quite late on expected time of reply, product is really good! I will recommend this to our group and once approved, we will order for the rest of the team.
Everything worked fine, quick shipping. Cant guarantee everyone will get perfect service, but my experience was pretty nice.
Wow Wow Wow
Hooray Alibaba.
Alibaba Hooray.
At first I so worry because I can't use PAYPAL on Alibaba.
In the end I got package. Out of my worry.
С продавцом общалась по электронной почте, обо всем договорились. Выслал ссылку на оплату в Алибаба. С момента заказа до получения товара ровно месяц. Работой сайта и продавца довольна! Буду продолжать сотрудничество!
Very very satisfied with my experience here.
Secure payments with trade assurance orders, received goods in timely fashion with high level shipping practices.
I ordered based on a wealth of positive reviews and feedback given to the vendor I selected.
Very good service,
Before to submit order, I asked all details of the item by chat, very good the chat system
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

