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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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Peru
1 review
0 helpful votes
Follow Wilmeralberto V.
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The best platform to buy
June 10, 2019

The best alibaba platform
Very good products and give garatia and sure is very good I recommend

The best alibaba platform
Very good products and give garatia and sure is very good I recommend it always went very well thanks alibaba

Date of experience: June 7, 2019
BN
1 review
0 helpful votes
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Improvement
June 10, 2019

Alibaba provides centralise factory and supplier information, it makes us easy to search and get in touch with factory.

Date of experience: June 7, 2019
Ohio
1 review
0 helpful votes
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Very easy and safe with their platform it makes ordering for my business fast and easy. Peter is very helpful as well.

Date of experience: June 7, 2019
GB
1 review
0 helpful votes
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Our business is very pleased with your professionalism and helpful support.
We have been able to look for and find all the answers to our queries thanks to your easy to use platform.

Date of experience: June 7, 2019
Canada
1 review
0 helpful votes
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Completed Order
June 10, 2019

It was very easy to order. The communication was great.
The product I ordered did arrive and it did so fairly quickly.
I want to thank the supplier for sending the sample

Date of experience: June 7, 2019
Argentina
1 review
0 helpful votes
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Excelente servicio
June 10, 2019

Muy recomendable. Todo bien. Me gusto la forma en que me atienden y agilizan las gestiones. Muchisimas gracias.

Date of experience: June 7, 2019
New Zealand
1 review
0 helpful votes
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First Purchase
June 9, 2019

Very easy to trade and very fastl with the company. Products are easy to find and the companies are great to deal with.

Date of experience: June 7, 2019
Turkiye
1 review
0 helpful votes
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Super
June 9, 2019

After that the shop will be here
Good operations and companies
I recommend to everyone

En büyük alibaba

Date of experience: June 7, 2019
Kentucky
1 review
0 helpful votes
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I purchased samples of concealed carry shorts from Way Forward. The entire process was great. They were in constant contact with me the entire time and shipped the order quickly. The quality of the merchandise was very good, and I was extremely pleased with how fast they arrived. I will definitely continue my business relationship with Way Forward.

Date of experience: June 7, 2019
Canada
1 review
0 helpful votes
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Engine harness purchase
June 9, 2019

This was easy to do, very quickly accomplished, and up to every standard. Excellent. This was easy to do, very quickly accomplished, and up to every standard. Excellent.

Date of experience: June 7, 2019
France
1 review
0 helpful votes
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Very good shopping experience. Most salespeople are perfectly honest, and ready to find a solution, even when the mistake comes from the customer...

Date of experience: June 7, 2019
Texas
1 review
0 helpful votes
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Excellent
June 9, 2019

Fast communication. Professional service. My personal experience is very positive with Alibaba, however I wish to have personal communication through the email with the customer service, technical service.

Date of experience: June 7, 2019
Kentucky
1 review
0 helpful votes
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After first order
June 9, 2019

I like it a lot but the messaging systems are very cluttered and confusing. I also like how they have a sort of fraud protection built in.

Date of experience: June 7, 2019
Ecuador
1 review
0 helpful votes
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Compra de Cristales
June 9, 2019

Buen producto, Hermoso producto tal y como esta en la descripción. Seguiré comprando a través de esta pagina

Date of experience: June 7, 2019
Brazil
1 review
0 helpful votes
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SEMPRE FAREI PEDIDOS COM ESSA ATENDENTE, POIS PRESTA UM OTIMO SERVIÇO, SEMPRE ME AJUDA EM TUDO QUE PRECISO PARA TER CONFORTO NA MINHA COMPRA. PARABENS.

Date of experience: June 7, 2019
Switzerland
1 review
0 helpful votes
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So easy and convenient
June 9, 2019

As a first experience with Alibaba, it was quite easy to understand the all process, from proposals request to final agreement, order and delivery here in Switzerland

Date of experience: June 7, 2019
Australia
2 reviews
0 helpful votes
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Nice and easy
June 9, 2019

Good business; reliable company; good communication; timely arrival of goods; door to door delivery; will order again;

Date of experience: June 7, 2019
South Africa
1 review
0 helpful votes
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Excellent business cards, top quality print and first class communication throughout the process. I would highly recommend, Eric was a start!

Date of experience: June 7, 2019
Austria
1 review
0 helpful votes
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Preis Leistung ist in Ordnung
June 9, 2019

Gute Rückmeldung und einfach Bedienung der Seite.
Produktbeschreibung passt
Lieferung gut und schnell

Date of experience: June 7, 2019
Chile
1 review
0 helpful votes
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Good service
June 9, 2019

Very professional service, fast attention and concrete answers, very good value. I just wish they had sent a physical sample, but otherwise everything is perfect!

Date of experience: June 7, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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