Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Love the product I was extremely pleased with my sample I will be ordering more items. I will also inform other friends and future clients about this service and so far nice quality.
Working with Alibaba was unbelievably easy.
Had a great experience.
Looking forward to designing and ordering more things from their manufacturers.
It's a very good oportunity to become B2B, but it's stiil take a lot of time to find a very good and trust suppliers.
Find very well that Alibaba offers a great platform to many manufacturers
Being able to sell their products and doing a very good evaluation
System has what allows the buyer to find a good manufacturer for
To find his product (s). Unfortunately, I can not say more than that yet
So long on this platform.
Mfg Patrick
Product and quality spot on. Great to work with and helped us with some special requests. Will order from again.
They are a great company with great communication & great product, s so i highly recommend them. Also they had a great postal service & i got my items really quick so 5 stars all the way...
Very kind and patient, all the time he helped me. I will use your services again.
Very kind and patient, all the time he helped me. I will use your services again
El portal es muy amigable, y permite relacionarse con el proveedor. Hay información del producto que permite ubicar rapidamente, tomando en cuenta las necesidades del mercado.
Brilliant and i have never regret any of my transactions, i used Alibaba Trade Assurance for my Payment and it is very effective
I have few complaints with alibaba. Only with some of the suppliers who either don't respond to queries or list prices way beyond what is listed on the site.
Amazing! Ting from Coton Sportswear is one of the best people ever! I will work with her from here on out.
Always quick to respond to queries and products dispatched on time. Products represent good value for money and customer service is always very high.
Quick and easy purchase with a fast delivery. I will use it again for sure.
Payment was quick and easy aswell
This was my first experince odering for Rubber Myopia Optical Eyeglasses Frame, Anti Slip Design For Outdoor Sports from Xiamen Necos Optical Co., Ltd.
I have had a smooth, professional and on time delivery of my package. Thank you
I dealt with Emily Ye at Wuxi Eternal Eagle and she was very helpful and patient. The tote bags, when they arrived, were of excellent quality.
I found the item that I was looking everywhere in alibaba.com. If it werent for alibaba.com, I dont know where to purchase my requirement. Other items here are also great. I like to purchase again new items at alibaba.com soon.
Many good company here. Unbelievable price and quality, the product is very easy to use, and the price is very reasonable, a good shopping experience, if there is a need next time, will reorder again.
Great services from staff & great products! Discussion was helpful. I can get all the info I required from staff.
Very proffessional. Trustworthy seller. Have Complete product range.
Recommend the most suitable solution from the customer's point of view
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

