Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very good buy beauty machine from this company, and very good service very professional.
Fast delivery, good after sale service
Very easy make order
Easy for payment
My first Alibaba shipment was a success Fast shipping, great customer service. Joanna was really helpful even when I ask her to show me almost every single video of each lash she was very modest and I liked that. Overall good quality my Clients loves them and I will be ordering more!
Alibaba is taking sourcing and online shopping to the next level and they understand the importance of building client/supplier relationship while being professional and providing exceptional service.
We have mounting on our equipment, it is complete what we need. I have send you our photo, thanks a lot my supplier
Easy to shop
Easy application
Can be trust
Good supplier
Easy tracking
Money guarantee
Good quality product
In here, easy to do communications and feel secure by doing business. About the application is quite good to use.
AHORA SI ES MAS SEGURO COMPRAR A TRAVÉS DE ALIBABA, SALVO QUE ALGUNOS PROVEEDORES EXIGEN HABLAR POR FUERA Y NO POR ALIBABA.
PERO TODO EL SERVICIO OK. MUCHO MEJOR QUE HACE UNOS AÑOS.
Es muy recomendable el servicio y muy necesario para conseguir buenos precios.se puede conseguir bastantes contactos que ofrecen mercadería y eso es muy bueno
Dealing with jammy is good and she always response you on time but little slow in delivery matters i like to work with her but some how she could not keep up
I worked with Grace and she was super helpful, quick with responses, knowledgable and friendly. Very pleased
I was able to easily place an order and work with friendly experts to locate and purchase what I searched for.
This was my first time importing major products from China. The supplier was able to connect me with a shipping forwarder & explain the process with me. They were quick to respond & gave good detailed information in regards to my order. I am glad that I have had a positive experiance on AliBaba because of this supplier.
Excellent service, correct product, received in good condition. Unit working well... great support from alibaba
Excellent professional service (great English too!), speedy delivery, great product. I absolutely loved working with this company I found on Alibaba.
The deal was the biggest trade deal ever made through Alibaba. I personally ordered small items, but they grew larger and eventually developed into a big deal that even went on a business trip to China.
Now, we are not only importing products from China, but also considering how our company can make inroads into the world through Alibaba.
In the past our company was always hesitant to use Alibaba for our orders from China due to the platform not offering enough protection to the buyers. We have been pleasantly surprised with the ease of use and buyer protections offered with trade assurance.
Excellente shooping web page, more than I imagine. I will buy again in this web page. The only issue the are a los of filters.
Small but professional unit, quality build and quality components, if you care this unit and replace the water every 30 days should last more than 5 years, of course the lamp and handle will need to be replace per use and shoots, but not less than 100K shoots on the lamp (USA made)
As with all site, you wonder if they are trustworthy. I've had 3 transactions go extremely smoothly and I will continue to use them!
My experience with suppliers listed on Alibaba's website has been a good one.
Also, Alibaba sent me emails to remind me to do all correspondence via the website for my own protection, and alerted me to read responses from my supplier.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

