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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Only complaint I have is the shipping fees and how long it takes to receive the product. The product it self is very nice!
Love to buy here, all kind and trustful, we always recommend using trade assurance to just click and wait for your items, always find something great here.
Communication was easy, friendly and very helpful to answer all my questions. Product is high quality and packaged nicely.
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Good service, this is my first time buying here, and I liked it. It is very handy to have a buyer protection specially for purchase abroad.
Many thanks to this company. Separate and many thanks personally to Jane.
Jane, you are a responsible clever, it is a pleasure to work with you.!
Thank you.!
It gives a lot of security to work through Alibaba where the orders and products are insured in case of disagreement.
The platform to stay connected with the provider also helps me a lot to have a record of messages, quotes and orders associated with each conversation.
It was a very good experience buying from DF Beauty and machine is very powerful with excellent results
Always happy to do business on Alibaba and feel safe. Several times making transactions on Alibaba always succeeded well and satisfied.
Good customer service.
I will buy again from her.
Satisfactory.
Goods comes in time.
Very friendly lady.
Muy buen servicio, la mercaderÃa que ofrecen coincide con el catalogo, ropa de buena calidad.
La representante de ventas Alice es muy amable y dispuesta a resolver cualquier inconveniente que se presente.
I'm very satisfied with the ingot antimony received.
The supplier has been quick, kind, and consciencious.
I will order one more again some product in the coming months.
Very good seller, and very helpful
Next time when need will get back to him
Hope he will give the best price
It's a great platform if you want to import goods. Every possible product in one place. Made very simple, I like that you can customise the search in so many different ways and that it offers Trade assurance for your orders and you can choose from many verified suppliers.
Always a pleasure to work with Shenzhen Linli and Ocean. Good products delivered so quicly for a huge amount! Thank you! As always!
Awesome transaction. Very fast delivery. Awesome price. Great customer service. Will do business again.
It wasn't so long ago that I remember everyone was scared to do business with China. Alibaba have completely reversed that. Keep up the great work!
Very easy and safe, recommend use of the site for any future transaction, all details was clear, very satisfied.
I've purchased industrial raw material from different suppliers and they have provided great quality and all the documentation I needed for mu quality system.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

