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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Execution of my order is very fast. I am happy with the quick delivery and my customer is also Happy. Ms. Sally is very responsive on my questions.
HiSynergy Enterprises
Everything is going well and i like the fast delivery.
Price is reasonable
The suppliers is professional!
Happy to received the above today 21/6/19 at 6 pm. The shipment was a bit longer than I think. It is in good condition when I open it to see.
Everything perfect! Just what I needed!
Fast communication and processing. I'd like shipping to be cheaper, but that's fine. I guess different suppliers have different terms
Very fast to supply custom made samples. Understood what I was after and keen to help make it happen.
Ya he hecho varias compras compras por Alibaba.com y Alibaba express
Y son seguras y fieles a las imágenes.
Es rápida la entrega, de acuerdo a la informacion proporcionada sobre los
Tiempos de entrega y ademas el seguimiento al proceso del despacho y
Entrega de la mercadería te da mucha confianza en la compra y te despierta la inquietud de seguir comprando mas de la misma forma.
Alibaba is an amazing place where I can always find good products for my business. Suppliers are always willing to negotiate.
The product has good quality, everything was fast. Payments were done very fast and safe. We will repeat for sure.
The best service company in the world must be here. Reliable service Delivered on time. We were impressed.
Our first purchase via Alibaba has been a success, we have built trustworthy relationships with the supplier. The Alibaba platform is a safe and controlled environment for doing business, we will continue to use it. Thanks Alibaba
We are very happy with our buying experience. Great quality Assurance and our supplier is great. Thank you
Very helpful and great efforts. I am very satisfied working with the production team. They did a great job and I am happy will work with them again.
The pieces are as good or even better that it shown on the picture. Fast shipping! Very well made and they look very nice.
Llego muy a tiempo, aunque el costo de envio es bastante alto. Excelente atencion del vendedor. El producto es de muy buena calidad
Bought this machine 18 days ago from Danrel. They were an absolute pleasure to deal with. The machine arrived via TNT and was very easy to set up. Machine works exactly how I need it to! Very pleased with the good quality and the delivery price. Would recommend it for sure!
Was my first transaction using this site, have to say I was a bit unsecure but Alibaba was all the way looking after me untill I was 100% satisfied.
1- A little difficult the communication by whatsapp with the provider.
2- Delay in the dispatch of the order.
3- the order came in good condition but some of the watches do not have the logo on the strap.
Very fast delivery,
Very nice support,
Horny boards -
Driver dimmable with remote control
Product as described
Good price, gladly again
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members