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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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Singapore
1 review
0 helpful votes
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Very easy to communicate with and very fast delivery. I like that the products are affordable and how fast they are delivered.
The products are also of a good quality.

Date of experience: June 18, 2019
Kentucky
1 review
0 helpful votes
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Phone socket with custom logo
June 19, 2019

Very easy to communicate, just sent our logo file to them and had custom sockets a few days later. I received sample images before ordering. The final product was just as expected.

Date of experience: June 18, 2019
Australia
1 review
0 helpful votes
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Great Value
June 19, 2019

This thing's amazing and significantly cheaper! Very nice product with high quality! Worked well!

Thanks a lot~

Date of experience: June 18, 2019
Australia
1 review
0 helpful votes
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Great way to do business
June 18, 2019

Smooth, easy transactions what more could you ask for?
Purchased freeze dried strawberry slices for my chocolate business at a good price.

Date of experience: June 18, 2019
PF
1 review
0 helpful votes
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Contact facile avec les fournisseurs et rapide, colis bien reçu et produits en assez bonne qualité merci Alibaba

Date of experience: June 18, 2019
Arizona
1 review
1 helpful vote
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Communicating with an Asian Lady from a "Verified & Gold Supplier" (highest rating) and when I was about to send payment, I stated I wanted to use ""credit card & paypal"" because they have the most protection (Two levels of fraud protection). The supplier said she wanted "bank transfer" which has no protection, once your money transferred it is gone. The "verified & gold Supplier" emailed stating she would send me the ""Payment Link & Invoice"" to my email for paypal and credit card payment. I NEVER HEARD FROM THEM AGAIN. THEY JUST STOP COMMUNICATING. NO LINK NOTHING. THEY JUST WANTED ME TO SEND THEM MONEY VIA BANK TRANSFER. Seemed reputable (nice website, many forms of payment, verified & gold status, good communication, manuals, videos, great price, etc. etc.) then BAM... JUST VANISH. NO COMMUNICATION AT ALL. USE PAYPAL & CREDIT CARD... AT ALL TIMES WITH THESE CROOKS / SUPPLIERS.

Date of experience: June 18, 2019
Nigeria
1 review
0 helpful votes
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SATISFACTORY SERVICE
June 18, 2019

ALIBABA HELP ME HAVE CONFIDENCE IN THE SUPPLIERS BEING THE FIRST TIME OF DEALING WITH THEM. THE TRANSACTION WAS SATISFATORY. THANK YOU ALIBABA FOR BEING THERE FOR US.

Date of experience: June 18, 2019
Senegal
1 review
0 helpful votes
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Pour ma 1ère commande sur alibaba, je suis entièrement satisfaite, sécurité de l'achat, contact avec le fournisseur simple et rapide. Livraison conforme au délai

Date of experience: June 18, 2019
New Mexico
1 review
0 helpful votes
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Great I had a good experience
June 18, 2019

I love using albiba. I can get some things at 1/2 price. I am able to get things shipped much faster than 1 or 2 years ago. Some are good and some are bad but if you are a wise shopper yuou can always win.

Date of experience: June 18, 2019
Missouri
1 review
0 helpful votes
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A few things were a little confusing on my first real experience on the platform. But, the vendor was more than helpful and filled in the gaps. Received quality product and a reasonable price.

Date of experience: June 18, 2019
Finland
1 review
0 helpful votes
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Works perfectly!
June 18, 2019

All the way good experience. Conversation with suppliers done easy and purchasing procedure is fluent also.

Date of experience: June 18, 2019
NL
1 review
0 helpful votes
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Good products and sellers.
June 18, 2019

Good products. Transaction and assurance safe.
No negativ comments.
Sattisfaction 100%.
Good experience with the supplier, safe transaction, good quality product, prompt and fast re answer and fast deliverry.

Date of experience: June 18, 2019
New Jersey
1 review
0 helpful votes
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Good services
June 18, 2019

Product received on time... got a very quick response on the quote... very co-operative and helpful staff...

Date of experience: June 18, 2019
Spain
1 review
0 helpful votes
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Ok
June 18, 2019

Good product, good treatment, good service, good security measures, generally happy with all the steps taken

Date of experience: June 18, 2019
Canada
1 review
0 helpful votes
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Beautiful jewelry, but quality needs to improve. Earrings have problems.
I only bought 5 sets per each, but both of the sets have problems.

Date of experience: June 18, 2019
South Africa
1 review
0 helpful votes
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Good day, Kay.

I would like to inform you that we've received our order.

Firstly, I really appreciate your professionality and quality service.

We'll see how this run goes and defintly be in contact with future pruchases.

Kind Regards

Altus

Date of experience: June 18, 2019
Mexico
1 review
0 helpful votes
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Practico
June 18, 2019

Estoy fascinada con la aplicación, me ha sido muy fácil localizar lo que necesito, me han dado seguimiento, y a quien no responde se pierde de hacer una venta, aunq eso ya no sea responsabilidad de la aplicación

Date of experience: June 18, 2019
India
1 review
0 helpful votes
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Sound
June 18, 2019

Great experience right from the day one of engagement. Great team and will be a partner to do long term business with. Spring, International Sales Manager is a super lady, will always be there to help you in every step of import. Overall experience is nothing less than GREAT.

Date of experience: June 18, 2019
Georgia
1 review
0 helpful votes
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Happy Happy
June 18, 2019

Great! Always seem to work better when you have establish a one on one sales person who can work with you directly.

Date of experience: June 18, 2019
Canada
1 review
0 helpful votes
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Vape close pod
June 18, 2019

I have not sold any to customer yet to know how it preforms, but it is good unit by looking at it.
The problem with review software is, it was design for one to write story, and I do not have time for that.

Date of experience: June 18, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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