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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Very easy to communicate with and very fast delivery. I like that the products are affordable and how fast they are delivered.
The products are also of a good quality.
Very easy to communicate, just sent our logo file to them and had custom sockets a few days later. I received sample images before ordering. The final product was just as expected.
This thing's amazing and significantly cheaper! Very nice product with high quality! Worked well!
Thanks a lot~
Smooth, easy transactions what more could you ask for?
Purchased freeze dried strawberry slices for my chocolate business at a good price.
Contact facile avec les fournisseurs et rapide, colis bien reçu et produits en assez bonne qualité merci Alibaba
Communicating with an Asian Lady from a "Verified & Gold Supplier" (highest rating) and when I was about to send payment, I stated I wanted to use ""credit card & paypal"" because they have the most protection (Two levels of fraud protection). The supplier said she wanted "bank transfer" which has no protection, once your money transferred it is gone. The "verified & gold Supplier" emailed stating she would send me the ""Payment Link & Invoice"" to my email for paypal and credit card payment. I NEVER HEARD FROM THEM AGAIN. THEY JUST STOP COMMUNICATING. NO LINK NOTHING. THEY JUST WANTED ME TO SEND THEM MONEY VIA BANK TRANSFER. Seemed reputable (nice website, many forms of payment, verified & gold status, good communication, manuals, videos, great price, etc. etc.) then BAM... JUST VANISH. NO COMMUNICATION AT ALL. USE PAYPAL & CREDIT CARD... AT ALL TIMES WITH THESE CROOKS / SUPPLIERS.
ALIBABA HELP ME HAVE CONFIDENCE IN THE SUPPLIERS BEING THE FIRST TIME OF DEALING WITH THEM. THE TRANSACTION WAS SATISFATORY. THANK YOU ALIBABA FOR BEING THERE FOR US.
Pour ma 1ère commande sur alibaba, je suis entièrement satisfaite, sécurité de l'achat, contact avec le fournisseur simple et rapide. Livraison conforme au délai
I love using albiba. I can get some things at 1/2 price. I am able to get things shipped much faster than 1 or 2 years ago. Some are good and some are bad but if you are a wise shopper yuou can always win.
A few things were a little confusing on my first real experience on the platform. But, the vendor was more than helpful and filled in the gaps. Received quality product and a reasonable price.
All the way good experience. Conversation with suppliers done easy and purchasing procedure is fluent also.
Good products. Transaction and assurance safe.
No negativ comments.
Sattisfaction 100%.
Good experience with the supplier, safe transaction, good quality product, prompt and fast re answer and fast deliverry.
Product received on time... got a very quick response on the quote... very co-operative and helpful staff...
Beautiful jewelry, but quality needs to improve. Earrings have problems.
I only bought 5 sets per each, but both of the sets have problems.
Good day, Kay.
I would like to inform you that we've received our order.
Firstly, I really appreciate your professionality and quality service.
We'll see how this run goes and defintly be in contact with future pruchases.
Kind Regards
Altus
Estoy fascinada con la aplicación, me ha sido muy fácil localizar lo que necesito, me han dado seguimiento, y a quien no responde se pierde de hacer una venta, aunq eso ya no sea responsabilidad de la aplicación
Great experience right from the day one of engagement. Great team and will be a partner to do long term business with. Spring, International Sales Manager is a super lady, will always be there to help you in every step of import. Overall experience is nothing less than GREAT.
Great! Always seem to work better when you have establish a one on one sales person who can work with you directly.
I have not sold any to customer yet to know how it preforms, but it is good unit by looking at it.
The problem with review software is, it was design for one to write story, and I do not have time for that.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

