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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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It's beyond my expectation on both product quality and delivery. The phone stand is really good, and they arrived earlier than scheduled. Great job :) Thank you for Alibaba Assurance, AMAZING!
There are different kinds
- the one with strong magnetic capacity
- the one wich you put on metal backdrop, but it doesnt hold magents when you just put it on wall.
Anyway this was a mistake from sales manager who did not specify there are different kinds so for the first order we got the one which is good for us, after year we got another one which was not the same.
Thank you!
It's a lottery, it can go well you can go wrong, but always protect the seller, the times I have been robbed I have not recovered the money, once sent to an incorrect address and I rejected the claim lol never stolen so easy
I have taken many jacks and oil pump and wedges from them, first business they make so much delay, i was afraid, but i gave them another chance to business with me, i gave them a huge order to test the, and they successfully deliver me on time. Now, i am doing business with them and they are doing very well to deliver me on time. They are well qualified, understand everythings easily. Hope they can supply goods to us without any difficulties...
Thanks to Ady for assisting me on my order. She is very helpful and friendly. Hope I can sell fast and reorder again. The camera strap as I've expected. Good quality and workmanship. Thanks All!
Please, inform me what is the company that what is the company that is bringing these products to Ecuador, I need the name and the number of tracker to know where the package with the products is because I still do not receive them
My experience with Alibaba was good enough.
I could trust my supplier because Alibaba had a trade assurance program.
But still, there are too many scams at Alibaba.
The price can't be matched and thankfully the service is good too! It's good to know there are options other than the mainstream line of brands that can do as well.
Excellent customer service and the manufacturer was very professional during the product development timeline.
HAD NOTHING BUT THE BEST EXPERIANCE WITH ALI ONE SUPPLIER HAS HELPED AND MADE IT VERY EASY TO IMPORT AND WILL BE USING THIS AGIAN
I had a great experience using Alibaba to find the supplier for my card game. Communicating with suppliers was simple, and I found a very good company to manufacture my game.
I only have a few purchases so far and cant complain with my recent purchases. Given this i will use Alibaba more often if i find what i am looking for at good costs.
This was my 1st trade using Alibaba. It was a simple to follow and risk free step by step experience. Definitely doing this again.
A source of reliable companies to do business with,
Smooth processing of contracts and transactions,
Safe control of product quality,
Safe money transaction
Excellent customer service and very good quality. Have and will order from this company again.
Thank you
You have been very good to work with and I look forward to
Working with you more in the the days to come and I'm glad that you are there in case there is a problem to have my back and hope that if there ever is that things will work smoothly
Great experience. No problems with shipping, customs or payment. Product quality was superior and the vendor was great to work with. Thank you Alibaba.
Guarantee of success. The best sellers. Many years doing business
It is the perfect tool to buy
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

