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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Tutto si è svolto alla perfezione, ho trovato persone professionali, cortesi e disponibili che mi hanno aiutato nonostante fosse la prima volta che acquistavo su Alibaba e non avessi molta dimestichezza col sito. Ho trovato esattamente quello che cercavo.
First time Alibaba user. I found a high quality supplier who communicated efficiently and quickly. I received the product quickly as well. With Alibaba we're suddenly all importers. Very pleased.
Offered me free samples and then samples reached in time with best quality, and few items were even more than the agreed. Looking forward to work in long run with them.
Alibaba.com its the best place to find trade in the world, and yes, even i came from Europe then its still the best place.
To all around the world, use Alibaba, and you will find what you looking for;)
Regards
Ainda tenho algumas dúvidas em certos negócios. Por exemplo, um material voltou para a china e não recebi o dinheiro de volta e tento comunicar com o fornecedor e ele não me responde mais. Não sei se ele recebeu o material de volta ou não. Sou bem atendido pelos demais fornecedores. Pretendo fazer muitos negócios através do Alibaba.
I find most of the items I need & good suppliers. I do not have to search very much to find what I need.
This is all I care at the moment => happy with the experience.
Was very satisfied with communication from start to finish with the seller goods came well packaged with care and the delivery was very quick can't fault anything about this company
This was my first order with this company. Overall the process from contact to production was quite long but we got there in the end. Susan was helpful and patient with my hundreds of messages! The quality of the bags are very good and match the samples so I'm very happy there. They labelled the packaging with Amazon stickers and also labelled the cartons well which means next time I trust them to send direct to Amazon. Overall I can recommend this company.
I fully recommended evry one to buy or to sell on alibaba because their service is good and save, thats why i chose alibaba.
All perfectly)all perfectly)all perfectly)all perfectly)all perfectly)all perfectly)all perfectly)all perfectly)all perfectly)all perfectly)all perfectly)all perfectly)
Good service, safety payment, good source for supplier. I have find out and work with many supplier through Alibaba.
The products arrived in perfect condition and in the estimated time. Thanks for the help you gave me.
Second order from vedor. Same quick service, fast shipping and item is as described. Will continue to oeder from them.
Dealing with Alibaba from product sourcing and manufacturers to final payments has been total piece of mind experience. Would not think of doing it any other way and highly recommend their services.
Alibaba is a good format to find manufacturers in and around Aisa. There are two problems though, their search engine for products needs more refining as I hadd too many unrelated products popping up in search. And their message facility gets confused when I get several messages but hangs or stays on one manufacturer and will not let me see the rest.
She is very professional and helped me to buy a well-made product at a discounted price. I have tested it and will buy more of the product if she can supply the electrodes
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

