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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Alibaba is a cheap resource for manufactured products! I found a supplier that met my needs, and was able to communicate clearly with them! I will be using Alibaba again!
This was my first ever purchase on a supplier overseas and online! I amazed and will be using Alibaba.com only from now on! Fast service and easy payment options!
I have no complains what so ever, till now all my orders are delivered on time as planned!
The platform has little or nothing to do with wrong items, incomplete quantities etc, till you open a dispute and proof the costumer service of being rightful!
One must act immediately! With copies of shipping agent or post office receipt the date and time you collected your products! Never wait hours, don't even talk about a day later!
If possible inspect your goods on site of arrival! Things can get stolen on the route!
My experience has been very good thus far. I am very pleased and i would recommend alibaba to anyone
I quickly found a supplier I trust and had a great experience ordering from them. Production and shipping were fast and the products themselves high-quality!
Very happy with supplier and quality of products and speed of shipment. Will definitely look to do further business.
Everything was so quick, and even with some delay from me they were always there to support me, so thank you very much.
Very professional service and great supplier list and easy ordering. My favorite place for doing business.
My first order through the website. It was a great experience. The product qualities are within the expectation of the price paid.
Very secure, great products to sell or buy!
What ever you need. You can find it on Alibaba.
Good experience with suppliers, great and secure in communicating inside of Alibaba.
I really like the experience of dealing with the company. They were very prompt, quick and professional.
I really like the quality of the dresses i got. Sizes were very good. I am really happy with my business with the company.
Thanks for your business.
The watches arrived in excellent condition and the supplier was always attentive to my requirements I recommend them 100%
Excelente plataforma para surtir tu negocio si eres mayorista, ubicas tu producto, contactas al fabricante, pagas a traves de Alibaba de manera segura y comoda, recibes tu mercancia en el plazo que cumple el fabricante y todo es excelente.
Alibaba.com is very valuable site for get large amount of product. Site is vey user friendly and easy to chat with suppliers
Well and easy procedure/ secure payment and helpful, a lot of options and prices negotiable...
They were very to work with. I had so many questions and they did their very best to provide as much information as possible.
Always amazing and i wouldn't have my business if they weren't around.
Always find what i need and more!
Thank you all at Alibaba =)
Great Service! Definitely recommended. Shipping came in faster than expected... Product quality and design perfect. Very smooth communication service
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

