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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Thank you so much for the effort. I feel realy safe when I order anything on Alibaba. Deliveries are also really fast and until now had only best expreience with every supplier.
I've been nervous to do my first purchase, but the seller was very helpful and the quality and time results exceeded my expectations. The site is a little clunky at times with everything opening in new tabs, but you get used to how it works.
But it is really messy to find the right suppliers and not organized product search as well as product detail page is not well defined by supplier
For my first experience it was perfect. The seller, the goods, the time delivery, to found the item, etc. Everytihng it was very easy.
Very good service and a company with good responsibility. Thanks very much, will buy again for my other projects.
There is so much to see. I can find most of the things i want to buy for myself or business use.
However, it would be nice if the site can help to enhance the consumer protection. Or at least make it more convenience and easy for consumer to know that he/she is safe to buy that products.
Support on order and after sale is perfect quality of product is very good and price are right for this high quality so is all perfect!
Thanks Joyroom
I only buy from this company, the quality of hair is excellent, the price is accurate and the customer service is very responsive. Shipping to the US ONLY takes 2 days.
Первый раз заказывал. От заказа до получения я считаю много времени проходит. А так все нормально. Качество на 4 из 5. Есть небольшие косяки: держатели вертушек не под прямым углом, блок под батарейки не фиксируется, во время движения болтается внутри, если самому не закрепить батарейки, есть вероятность, что они выпадут и движение прекратится.
I am very satisfied with the excellent service and products offered through Alibaba. Keep up the good work and thank you for providing so many companies.
Very easy to work with... great response time and very compliant. Order was on time and exactly as described
Dear all Concern
The DUOWEI product is good and as attractive as its quality ensures 100% by the factory inspection and third party inspection. I personally visited this company several times for my order, its good professionals company who knows how to maintain product quality and commitment to customer.
Thanks a lot to DUOWEI to give me a chance to visit their factory to know each other more for future potential business
Thanking you
Excellent quality and Service very professional. The delivery was fast and shipping was very good. I would definately recommend them and am pleased with their service.
Very happy with my orders from Alibaba i am very excited with this site they are completely honest and helped me through every thing in my orders and gave me emails all along the way with processing
First time buyer on Alibaba.com. Good experience. Good supplier, prompt responses to all my inquiries
Well done Alibaba, you folks did a great job on shipping and Product!
I am very happy with what i bought from you and i would buy again for sure, thaks again!
ALIBABA'S INSURANCE/PROTECTION IS A DISGRACE, A JOKE. IF YOUR SUPPLIER IS AT FAULT BUT JUST CRIES ENOUGH WELL ALIBABA WILL PAY THEM DESPITE OVERWHELMING EVIDENCE THAT YOU HAVE NOT RECEIVED THE SERVICES YOU PAID FOR! JUST BE CAREFULL OUT THERE AS THIS IS WORTH A COURT CASE BUT THEY KNOW NOBODY WOULD DO THAT...
My order was supplied and shipped as expected thank you!
Fits and quality is fantastic. Great tread grip and very flexible boot, most Light weight boot I've owned in the past 77yrs.
Great!, my first time shopping on the site and 100% secure. I was afraid at first but i got a call from on the day the supplier told me the merchandise, and the merchandise actually got here on the time expected!
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

