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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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GB
1 review
0 helpful votes
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Thank you so much for the effort. I feel realy safe when I order anything on Alibaba. Deliveries are also really fast and until now had only best expreience with every supplier.

Date of experience: July 1, 2019
GB
1 review
0 helpful votes
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Very positive first experience
July 1, 2019

I've been nervous to do my first purchase, but the seller was very helpful and the quality and time results exceeded my expectations. The site is a little clunky at times with everything opening in new tabs, but you get used to how it works.

Date of experience: July 1, 2019
Hong Kong
1 review
0 helpful votes
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But it is really messy to find the right suppliers and not organized product search as well as product detail page is not well defined by supplier

Date of experience: July 1, 2019
Portugal
1 review
0 helpful votes
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For my first experience it was perfect. The seller, the goods, the time delivery, to found the item, etc. Everytihng it was very easy.

Date of experience: July 1, 2019
California
1 review
0 helpful votes
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Service, Solving problem well
July 1, 2019

Very good service and a company with good responsibility. Thanks very much, will buy again for my other projects.

Date of experience: July 1, 2019
Cambodia
1 review
0 helpful votes
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Lots of choices
July 1, 2019

There is so much to see. I can find most of the things i want to buy for myself or business use.

However, it would be nice if the site can help to enhance the consumer protection. Or at least make it more convenience and easy for consumer to know that he/she is safe to buy that products.

Date of experience: July 1, 2019
Italy
1 review
0 helpful votes
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Perfect
July 1, 2019

Support on order and after sale is perfect quality of product is very good and price are right for this high quality so is all perfect!
Thanks Joyroom

Date of experience: July 1, 2019
RU
1 review
0 helpful votes
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I only buy from this company, the quality of hair is excellent, the price is accurate and the customer service is very responsive. Shipping to the US ONLY takes 2 days.

Date of experience: June 30, 2019
RU
1 review
0 helpful votes
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Первый раз заказывал. От заказа до получения я считаю много времени проходит. А так все нормально. Качество на 4 из 5. Есть небольшие косяки: держатели вертушек не под прямым углом, блок под батарейки не фиксируется, во время движения болтается внутри, если самому не закрепить батарейки, есть вероятность, что они выпадут и движение прекратится.

Date of experience: June 30, 2019
California
1 review
0 helpful votes
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PH Miracle and Innerlight
July 1, 2019

I am very satisfied with the excellent service and products offered through Alibaba. Keep up the good work and thank you for providing so many companies.

Date of experience: June 30, 2019
Canada
1 review
0 helpful votes
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Great supplier
July 1, 2019

Very easy to work with... great response time and very compliant. Order was on time and exactly as described

Date of experience: June 30, 2019
Uzbekistan
1 review
0 helpful votes
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супер
July 1, 2019

молодцы, оперативно реагировали на мой запрос и всю вовремя доставили...

Date of experience: June 30, 2019
Bangladesh
1 review
0 helpful votes
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Dear all Concern
The DUOWEI product is good and as attractive as its quality ensures 100% by the factory inspection and third party inspection. I personally visited this company several times for my order, its good professionals company who knows how to maintain product quality and commitment to customer.
Thanks a lot to DUOWEI to give me a chance to visit their factory to know each other more for future potential business
Thanking you

Date of experience: June 30, 2019
Florida
1 review
0 helpful votes
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Custom Ribbon Review
July 1, 2019

Excellent quality and Service very professional. The delivery was fast and shipping was very good. I would definately recommend them and am pleased with their service.

Date of experience: June 30, 2019
Canada
1 review
0 helpful votes
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Satisfied
July 1, 2019

Very happy with my orders from Alibaba i am very excited with this site they are completely honest and helped me through every thing in my orders and gave me emails all along the way with processing

Date of experience: June 30, 2019
Georgia
1 review
0 helpful votes
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Handbags by Colanes
June 30, 2019

First time buyer on Alibaba.com. Good experience. Good supplier, prompt responses to all my inquiries

Date of experience: June 30, 2019
Florida
1 review
0 helpful votes
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Phone cases
June 30, 2019

Well done Alibaba, you folks did a great job on shipping and Product!
I am very happy with what i bought from you and i would buy again for sure, thaks again!

Date of experience: June 30, 2019
Minnesota
3 reviews
6 helpful votes
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ALIBABA'S INSURANCE/PROTECTION IS A DISGRACE, A JOKE. IF YOUR SUPPLIER IS AT FAULT BUT JUST CRIES ENOUGH WELL ALIBABA WILL PAY THEM DESPITE OVERWHELMING EVIDENCE THAT YOU HAVE NOT RECEIVED THE SERVICES YOU PAID FOR! JUST BE CAREFULL OUT THERE AS THIS IS WORTH A COURT CASE BUT THEY KNOW NOBODY WOULD DO THAT...

Date of experience: June 30, 2019
Utah
1 review
0 helpful votes
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My order was supplied and shipped as expected thank you!
Fits and quality is fantastic. Great tread grip and very flexible boot, most Light weight boot I've owned in the past 77yrs.

Date of experience: June 30, 2019
Lebanon
1 review
0 helpful votes
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Amazing Experience
June 30, 2019

Great!, my first time shopping on the site and 100% secure. I was afraid at first but i got a call from on the day the supplier told me the merchandise, and the merchandise actually got here on the time expected!

Date of experience: June 30, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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