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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Impressive good! I love it. They refund me 100 Dollars, as i didnt get my packet because of customers in germany. So i am very happy to use this page
Good support and fast delivery
Thanks for fast respons and support from supplier
Product suitable with our needed
This supplier is very helpful with the transaction... very polite,,
Specially Young Lau. The product I Received is beyond my expectation.
Good quality and complete set... I wish to do any transaction with them in the future... Till my next Order!
They charged me shipping $98 saying the weight is 13.5 Kg. but when I received I see the weight is only 5 Kg (even the label printed 5 kg.
Got my product fast and most of the rings are still but works as described. Best product is the magnet circle one.
I'm very satisfied. The product is oK. I recommend this supplier. You can thrust in this company. The delivery is quick. The quality of product is ok.
First time using and buying with Alibaba. I feel the system works well. About suppliers, some prices are high and just want to make it look that if they offer in Alibaba, everyone is going to believe prices are lowest or best. Have to check well all options
The process was very smooth and I felt like I was protected because of the Trade Assurance. I felt that if the product did not meet the agreed upon specifications that I would actually have recourse. Thankfully it never even came to that. My transaction had a slight hitch, but the seller corrected it very quickly.
I have felt that the Alibaba platform is agile and immediately responds to the messages of the seller and buyer, as well as the methods of payment, I am very satisfied with the rules that require the seller to be very responsible with what they offer.
Cool and honest. This site is really cool and trustworthy. Nice and all of that. I hope to do business soon also.
Brilliant supplier product top quality very impressed
The product has arrived every time and when needed anything answerd alice replys no bother couldn't rate any higher brilliant product no hassles whatsoever
It was a little difficult to find the necessary section. Navigation needs work. The rest was convenient.
All questions resolve on time, website make me feel secure with all my credit information. Browser can be better but i can live with it
I ordered some weight vests from a supplier. In fact I have bought several hundred of them and spent 1000's of dollars and I told him 12, yes just 12 of them were the wrong color and he will not stand by his product and get me the right color or refund me the $ or offer some kind of credit. He insulted me with $70 and then $100. He lost a customer and gained bad reviews.
I did receive the product some days ago but tried it only yesterday and it was great. I dressed the wheel few times and it works beautifully. I am very satisfied with my new Grinding Wheel Dresser and with the whole Alibaba process! And, this wasn't my first Alibaba experience - it's great and very, very professional every time!
Thanks,
Stoyan
Excellent service, professional and easy to talk with. They made our first Alibaba experience easy and smooth! We will for sure order from them again!
I am happy to order via Alibaba. A lot of good quality suppliers. And also I can almost find any products i want on Alibaba.
At first there was a kind of misunderstanding, but at the end everything went well. I love the designs I surely will order more
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

