Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Alibaba

Alibaba

3.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Alibaba?
grey stargrey stargrey stargrey stargrey star

Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,332
value
1,311
shipping
1,305
returns
769
quality
1,284
This company does not typically respond to reviews

Instant Feedback

202 reviews

We monitor reviews for authenticity

Mexico
1 review
0 helpful votes
Follow Luz V.
Unfollow Luz V.
Share Review
Report Review

Excellence
July 6, 2019

We didn´t trust in the chinese products, but wow! They have a great quality, We are glad we can keep in touch.

Thanks

Date of experience: July 6, 2019
Ecuador
1 review
0 helpful votes
Follow Reuben M.
Unfollow Reuben M.
Share Review
Report Review

Alibaba.com fulfilled my expectations, prices and information about my purchase. There wasn´t any problems.
Well, I believe would buy more offered products
Thank you

Date of experience: July 6, 2019
Singapore
1 review
0 helpful votes
Follow Xu N.
Unfollow Xu N.
Share Review
Report Review

Good place for transactions, but the negative thing is that sometimes supplier will cancel the transaction due to their error such as no stock, discontinued, etc, but when they refund you the money, Alipay does not refund you the card fees previously charged. The card fees need also be refunded if its not the fault of the buyer.

Date of experience: July 6, 2019
Myanmar
1 review
0 helpful votes
Follow Kyaw S.
Unfollow Kyaw S.
Share Review
Report Review

Trading
July 6, 2019

Trading, construction machine, kitchen ware, table ware, solar power, laser machine, sport, food machine, hotel $#*!,

Date of experience: July 6, 2019
Texas
1 review
0 helpful votes
Follow Steve Z.
Unfollow Steve Z.
Share Review
Report Review

Awesome Site
July 6, 2019

New to Alibaba, but so far very happy with the site. Easy to use with a wide array of products. Site is very easy to navigate through, and great communication.

Date of experience: July 6, 2019
Mexico
1 review
0 helpful votes
Follow Alejandro C.
Unfollow Alejandro C.
Share Review
Report Review

Alejandro Souza
July 6, 2019

Delivery faster than i expected i am very happy with my products and the supplier is very professional and helpful

Date of experience: July 6, 2019
Japan
1 review
0 helpful votes
Follow KOUICHI M.
Unfollow KOUICHI M.
Share Review
Report Review

Very nice site!
July 6, 2019

The product I bought this time took a long time, but I was able to buy something good.

Thank you very much Alibaba.com.

Date of experience: July 6, 2019
Chile
1 review
0 helpful votes
Follow Gustavo L.
Unfollow Gustavo L.
Share Review
Report Review

Excellent service
July 6, 2019

The product purchased is of good quality and meets the specifications mentioned in the catalog.
The supplier was very professional and kind to answer all my questions and requirements.

Date of experience: July 6, 2019
GB
1 review
0 helpful votes
Follow C B.
Unfollow C B.
Share Review
Report Review

I got supplied with faulty watches by Guangzhou Allston Trading Company. I did not find this out until over 10 percent of my watches were returned to Amazon this was many months after Trad Assurance had lapsed and I can no longer leave feedback to warn other potential buyers. I am facing suspension from Amazon!

Date of experience: July 6, 2019
Poland
1 review
0 helpful votes
Follow Andrzej O.
Unfollow Andrzej O.
Share Review
Report Review

Easy cooperation, very fast shipment and very good quality of the product, can recommend! Also very safe package of the product.

Date of experience: July 6, 2019
Florida
1 review
0 helpful votes
Follow Andy C.
Unfollow Andy C.
Share Review
Report Review

Good
July 6, 2019

Good quality and good services on alibaba.com. I am satisfied withe products and services.The Yoozee Company is a good company. Tony is a good man. I will buy agian.

Date of experience: July 6, 2019
Indiana
1 review
0 helpful votes
Follow Steve I.
Unfollow Steve I.
Share Review
Report Review

Fast and easy
July 6, 2019

Transaction completed quickly. Lots of communication via email. You always know where you are in the process.

Date of experience: July 6, 2019
Saudi Arabia
1 review
0 helpful votes
Follow Ramy N.
Unfollow Ramy N.
Share Review
Report Review

Good experience
July 6, 2019

Very professional, friendly and helpful way of communication to reach with the order for satisfaction grade.

Date of experience: July 6, 2019
GB
1 review
0 helpful votes
Follow Lydia K.
Unfollow Lydia K.
Share Review
Report Review

Very speedy service
July 6, 2019

Really easy to use and product was here safely within a week. I would definitely use this site again.

Date of experience: July 6, 2019
Washington
1 review
0 helpful votes
Follow Frank N.
Unfollow Frank N.
Share Review
Report Review

Good
July 6, 2019

I think this terrace is very convenient and useful. Alibaba is a good company and has competed as a similar company. I would like to use this system and application. I think that its company will be very strong in the future.

Date of experience: July 5, 2019
Somalia
1 review
0 helpful votes
Follow Abdulhamid K.
Unfollow Abdulhamid K.
Share Review
Report Review

Alibaba is the best
July 6, 2019

Alibaba is so much so because it is better than those who like it online and I support Alibaba I hope everything is ok

Date of experience: July 5, 2019
Philippines
1 review
0 helpful votes
Follow Donald D.
Unfollow Donald D.
Share Review
Report Review

Product review
July 6, 2019

The shipping process was great. I'll use this platform again for the next order. I want to recommend this platform to all you must try this. All products are legit and real.

Date of experience: July 5, 2019
Canada
1 review
0 helpful votes
Follow Barb N.
Unfollow Barb N.
Share Review
Report Review

# samples fishing shirts
July 6, 2019

Amazing service, fast shipping and top quality printing... tysm silvia for your professionalism. Front start to finish for my first experience on Alibaba everything was smooth and easy and I look forward to ongoing relationship with this supplier.

Date of experience: July 5, 2019
Philippines
1 review
0 helpful votes
Follow Raine A.
Unfollow Raine A.
Share Review
Report Review

VERY GOOD!
July 6, 2019

The products are very good they were made exactly as I imagined and designed, the delivery is on time, the supplier I was talking was very friendly and reliable to answer all my questions.

Date of experience: July 5, 2019
Canada
1 review
0 helpful votes
Follow Claude O.
Unfollow Claude O.
Share Review
Report Review

Great company to buy from. Products are sold at a great price. Damien is very professional and helpful, and easy to communicate with. He's provide feedback and answers questions in a timely manner. The products/parts are shipped quickly and are packaged well, with shipping material. Claude from Canada.

Date of experience: July 5, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
See all photos