Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
We didn´t trust in the chinese products, but wow! They have a great quality, We are glad we can keep in touch.
Thanks
Alibaba.com fulfilled my expectations, prices and information about my purchase. There wasn´t any problems.
Well, I believe would buy more offered products
Thank you
Good place for transactions, but the negative thing is that sometimes supplier will cancel the transaction due to their error such as no stock, discontinued, etc, but when they refund you the money, Alipay does not refund you the card fees previously charged. The card fees need also be refunded if its not the fault of the buyer.
New to Alibaba, but so far very happy with the site. Easy to use with a wide array of products. Site is very easy to navigate through, and great communication.
Delivery faster than i expected i am very happy with my products and the supplier is very professional and helpful
The product I bought this time took a long time, but I was able to buy something good.
Thank you very much Alibaba.com.
The product purchased is of good quality and meets the specifications mentioned in the catalog.
The supplier was very professional and kind to answer all my questions and requirements.
I got supplied with faulty watches by Guangzhou Allston Trading Company. I did not find this out until over 10 percent of my watches were returned to Amazon this was many months after Trad Assurance had lapsed and I can no longer leave feedback to warn other potential buyers. I am facing suspension from Amazon!
Easy cooperation, very fast shipment and very good quality of the product, can recommend! Also very safe package of the product.
Good quality and good services on alibaba.com. I am satisfied withe products and services.The Yoozee Company is a good company. Tony is a good man. I will buy agian.
Transaction completed quickly. Lots of communication via email. You always know where you are in the process.
Very professional, friendly and helpful way of communication to reach with the order for satisfaction grade.
Really easy to use and product was here safely within a week. I would definitely use this site again.
I think this terrace is very convenient and useful. Alibaba is a good company and has competed as a similar company. I would like to use this system and application. I think that its company will be very strong in the future.
Alibaba is so much so because it is better than those who like it online and I support Alibaba I hope everything is ok
The shipping process was great. I'll use this platform again for the next order. I want to recommend this platform to all you must try this. All products are legit and real.
Amazing service, fast shipping and top quality printing... tysm silvia for your professionalism. Front start to finish for my first experience on Alibaba everything was smooth and easy and I look forward to ongoing relationship with this supplier.
The products are very good they were made exactly as I imagined and designed, the delivery is on time, the supplier I was talking was very friendly and reliable to answer all my questions.
Great company to buy from. Products are sold at a great price. Damien is very professional and helpful, and easy to communicate with. He's provide feedback and answers questions in a timely manner. The products/parts are shipped quickly and are packaged well, with shipping material. Claude from Canada.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

