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Alibaba

3.5

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,332
value
1,311
shipping
1,305
returns
769
quality
1,284
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Instant Feedback

202 reviews

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Florida
1 review
0 helpful votes
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Christmas Pop Up Card
July 7, 2019

I was very pleased with the quality, cost, and shipment of my order! First time buyer on Alibaba and plan to purchase again! I ordered 130 pop-up Christmas cards. The intricate detail was assembled very beautifully and arrived on time.

Date of experience: July 7, 2019
New York
1 review
0 helpful votes
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The way it should be
July 7, 2019

First time - look for product I want - see many - with Alibaba I ca ID suppliers and manufacturers and zero in on original.

Still in process but this section is complete to stage and other things can go forward.

Date of experience: July 7, 2019
Washington
1 review
0 helpful votes
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Good platform
July 7, 2019

It is a good platform especially that it has mobile app. Messaging is not bad but can be better and more rich. Trade Assurance was used and it works fine so far.

Date of experience: July 7, 2019
NL
1 review
0 helpful votes
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DS-2CD2045FWD-I
July 7, 2019

Received within 3 days.
Very good company especially Rea. Many thanks...
She confirmed me that the camera's are good and also the price. In the future I will do business with her.

Date of experience: July 7, 2019
Colombia
1 review
0 helpful votes
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Fantastico
July 7, 2019

Excelente plataforma, muy fácil la compra, el producto llegó en tiempo record, totalmente recomendado para compras por Alibaba

Date of experience: July 7, 2019
Sweden
1 review
0 helpful votes
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Professional
July 7, 2019

Väldigt hög nivå på produkterna och servicen.
Bäatteriet som ja köpte tog bara 7 dagar att få hem till brevlådan!

Date of experience: July 7, 2019
Mexico
1 review
0 helpful votes
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Le istruzioni sono in cinese ho dovuto faticare un po' per usarlo. Il prodotto è buonissimo per la vitiligine

Date of experience: July 7, 2019
Poland
1 review
0 helpful votes
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Easy tool
July 7, 2019

Good and easy to communicate and you have everything in one place which is handy.
Trade assurance is useful and comfortable and easy to use.

Date of experience: July 7, 2019
Spain
1 review
0 helpful votes
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Excellent
July 7, 2019

Up to the moment very well everything, they have worried because the service that has given me the provider is the correct one, in the payment and in general.

Date of experience: July 7, 2019
Australia
1 review
0 helpful votes
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Great service
July 7, 2019

Alibaba has connected me to some very useful suppliers and the use of trade assurance successfully resolved any issues I had.

Date of experience: July 7, 2019
Israel
1 review
0 helpful votes
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Good website
July 7, 2019

Alibaba trade assurance is great asset. I sell on Amazon and alibaba makes everything so much easier

Date of experience: July 7, 2019
GB
1 review
0 helpful votes
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Industrial Sewing Machine Parts
July 7, 2019

It was very easy to find parts and the service was excellence. Very helpful customer to find the right parts I required.

Date of experience: July 7, 2019
Qatar
1 review
0 helpful votes
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Great service and Good Quality
July 7, 2019

Received the car scent cards with as per my requirement. Professional service and onetime delivery. Time to time updates by the supplier will send to my trade assurance message center.

Date of experience: July 7, 2019
Saudi Arabia
1 review
0 helpful votes
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Mazing and comfort
July 7, 2019

They are carefully care about customers. They are communicating with customers in a professional way.

Date of experience: July 7, 2019
Nigeria
1 review
0 helpful votes
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From Nigeria
July 7, 2019

Excellent, secure, and easy to use site, the best online site in the world. Whatever you are looking for is always available. Will continue to do business with you always. Good experience.

Date of experience: July 6, 2019
Lebanon
1 review
0 helpful votes
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Transaction review
July 7, 2019

All went according to set requirements.
Thank you. Half the order received in good standing, awaiting the second half shortly.

Date of experience: July 6, 2019
Philippines
1 review
0 helpful votes
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Excellent job...
July 7, 2019

Jenny nailed it once again... my first orders were successfully sent and so were my second orders... will definely order from them again...

Date of experience: July 6, 2019
Chile
1 review
0 helpful votes
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Muy contento
July 7, 2019

Feliz de estar asesorado por Alibaba, me siento protegido, espero continuar esta linda experiencia con ustedes los recomiendo para que otras personas puedan también sentirse realizadas con sus proyectos.

Date of experience: July 6, 2019
Australia
1 review
0 helpful votes
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Easy
July 6, 2019

The whole experience was easy from start to finish. The supplier was great to deal with. The delivery was on time and fast. Very happy :)

Date of experience: July 6, 2019
California
1 review
1 helpful vote
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My Rating
July 6, 2019

When i shop on this website, i feel a peace of mind knowing that i am fully secure and that i have the protection from Alibaba. It gives me a great comfort and willingness to buy more and more worry free.

Date of experience: July 6, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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