Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I was very pleased with the quality, cost, and shipment of my order! First time buyer on Alibaba and plan to purchase again! I ordered 130 pop-up Christmas cards. The intricate detail was assembled very beautifully and arrived on time.
First time - look for product I want - see many - with Alibaba I ca ID suppliers and manufacturers and zero in on original.
Still in process but this section is complete to stage and other things can go forward.
It is a good platform especially that it has mobile app. Messaging is not bad but can be better and more rich. Trade Assurance was used and it works fine so far.
Received within 3 days.
Very good company especially Rea. Many thanks...
She confirmed me that the camera's are good and also the price. In the future I will do business with her.
Excelente plataforma, muy fácil la compra, el producto llegó en tiempo record, totalmente recomendado para compras por Alibaba
Väldigt hög nivå på produkterna och servicen.
Bäatteriet som ja köpte tog bara 7 dagar att få hem till brevlådan!
Le istruzioni sono in cinese ho dovuto faticare un po' per usarlo. Il prodotto è buonissimo per la vitiligine
Up to the moment very well everything, they have worried because the service that has given me the provider is the correct one, in the payment and in general.
Alibaba has connected me to some very useful suppliers and the use of trade assurance successfully resolved any issues I had.
Alibaba trade assurance is great asset. I sell on Amazon and alibaba makes everything so much easier
It was very easy to find parts and the service was excellence. Very helpful customer to find the right parts I required.
Received the car scent cards with as per my requirement. Professional service and onetime delivery. Time to time updates by the supplier will send to my trade assurance message center.
They are carefully care about customers. They are communicating with customers in a professional way.
Excellent, secure, and easy to use site, the best online site in the world. Whatever you are looking for is always available. Will continue to do business with you always. Good experience.
All went according to set requirements.
Thank you. Half the order received in good standing, awaiting the second half shortly.
Jenny nailed it once again... my first orders were successfully sent and so were my second orders... will definely order from them again...
Feliz de estar asesorado por Alibaba, me siento protegido, espero continuar esta linda experiencia con ustedes los recomiendo para que otras personas puedan también sentirse realizadas con sus proyectos.
When i shop on this website, i feel a peace of mind knowing that i am fully secure and that i have the protection from Alibaba. It gives me a great comfort and willingness to buy more and more worry free.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

