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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Con Alibaba se puede comprar con absoluta confianza porque te garantiza que todos los productos que compres estan respaldados por ellos.
The product is good, and the delivery came fast.
The seller kindly informed me well.
I'll order again next time.
The messages are confusing, especially when I'm taling with a lot of manufacturers. It's annoying every click that leads to a new window.
AS A RETAILER IN FRANCE I LIKE ALIBABA BECAUSE OF FAST SERVICES, KIND AND PROFESSIONAL METHOD. VERY SATISFIED
Thanks for the good quality, hope cooperate for long time, we got good feedback from our customer, price for the value,
Todoperfecto, el pago, el envío, bien recepcionado. Embalado perfectamente. Todo correcto, funciona muy bien la bureta.
Un saludo,
Gonzalo
Great product! Outstanding to know Alibaba is there looking out for me. I have peace of mind conducting my business thru Alibaba. I never have to worry about an order, payment, quality, or anything. It allows me to focus on my business and my day to day activities.
I was really suprised i got exactly what i ordered for, cause most online stores like Alibaba usually dont give you what you ordered for but all i can say is that im really impressed cause i got it on time. Great job to the suppliers.
The products delivered in time as assured. Quality is good. I appreciate everything. They are very professional in everything and a perfect place to buy products with Quality assurance and safety of our money.
Everything was great... fast delivery and good quality products. DHL shipment received in only 5 days with all customs procedures.
Quality of products is good, and price is OK.
Una assistenza clienti veramente fantastica, ho avuto un problema per 2 settimane con un venditore, me lo hanno risolto in meno di 24h, da non credere.
We found the product we were after to a good price and we complete the order through the website without issues.
I love Alibaba,
The buying process is very easy and the sellers are easy to work with
And ship fast. So far my products are very good quality
And everything is as listed
Thank you
Very good, everything as they offer. Products really good and all the process was great. All the details was a great experience
The experience with Alibaba has been great so far. I am confident that we will get everything needed for our company here on Alibaba.
Alibaba.com makes everything easy and accurate. The website chat needs a little improvement though.
My experience with my order was smooth and easy to find the right product I was looking for.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

