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Alibaba

3.5

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,331
value
1,311
shipping
1,304
returns
769
quality
1,284
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Instant Feedback

202 reviews

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Nigeria
1 review
0 helpful votes
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Good
July 11, 2019

Quite a good experience, merchants we've dealt with so far have been acceptable. I would definitely work with them again.

Date of experience: July 11, 2019
Washington
1 review
0 helpful votes
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THE BEST SILICONE COMPANY EVER
July 11, 2019

Very good company and excellent product, also very professional and friendly customer service. Highly recommend this company. Thank you

Date of experience: July 11, 2019
Israel
1 review
0 helpful votes
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The product is very good quality, environmentally friendly and easy to use, and the suppller is very pleasant and easy to work with, easy to communicate with, quick answer, and problem solving.

Date of experience: July 11, 2019
Indonesia
1 review
0 helpful votes
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The understanding supplier
July 11, 2019

I have been many year bought from Alibaba, now the supplier service getting better. Keep china spirit and well done.

Date of experience: July 11, 2019
Malaysia
2 reviews
0 helpful votes
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Trusted marketplace
July 11, 2019

Easy to find stuff and company, website looking is good. So many stuff to choice, high quality with low cost. I will do more dealing after this

Date of experience: July 11, 2019
TW
1 review
0 helpful votes
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Good Experience
July 11, 2019

Solve problems quickly and find the right products.
When you can't find a suitable product, please try the RFQ function, which can provide many product options.

Date of experience: July 11, 2019
France
1 review
0 helpful votes
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Very good contact and follow-up of the manufacturer
Almost instant communication...
48-hour manufacturing
Only damage... customs charges expensive!

Date of experience: July 11, 2019
AE
1 review
0 helpful votes
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Best of Alibaba
July 11, 2019

My best online shopping expirience so far! Thanks Alibaba team! Looking forward to order more items from you guys, keep up the goodwork.

Date of experience: July 10, 2019
Japan
1 review
0 helpful votes
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I can feel at ease with the product lineup find and customer service, and I always use it because I can track and contact you closely after purchase.
The best EC site in China

Date of experience: July 10, 2019
Ukraine
1 review
0 helpful votes
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Dr
July 11, 2019

Two years experience. Many different goods, excelent supliers. I can change my mind/ I have possibility to find optimal price.

Date of experience: July 10, 2019
Philippines
1 review
0 helpful votes
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Great supplier
July 11, 2019

Item was correct and shipped on time. Good product quality. Very nice customer service. Easy to talk and understand all the products they are selling.

Date of experience: July 10, 2019
Bahrain
1 review
0 helpful votes
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Good service over all
July 11, 2019

Good service so far. Quite helpful and easy to use platform... fount a lot of suppliers that fit my needs and i will continue using the site for any new requirements.

Date of experience: July 10, 2019
Colombia
1 review
0 helpful votes
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Excelente Plataforma!
July 11, 2019

Estoy muy satisfecho con la tecnología, información, propuestas, proveedores que ofrece Alibaba.com. Es mi plataforma de compra preferida. La recomiendo ampliamente.

Date of experience: July 10, 2019
Florida
1 review
0 helpful votes
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Customized lanyards
July 11, 2019

Lanyards were exactly as described and delivered earlier than expected! Would not hesitate to re-order in the future.

Date of experience: July 10, 2019
Australia
1 review
0 helpful votes
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Top platform to access suppliers
July 11, 2019

Most convenient as well as resourceful, most impressed with purchase protection. Wide source of products and range of quality as well as quantity. Good work Alibaba!

Date of experience: July 10, 2019
Ecuador
1 review
0 helpful votes
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In may first experience with Alibaba, I am satisfied. In the future I will continue using Alibaba services.

Date of experience: July 10, 2019
Florida
1 review
0 helpful votes
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Great first time ordering outside the states and us Alibaba was easy and everything was updated as the processs was going thru

Date of experience: July 10, 2019
Canada
1 review
0 helpful votes
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Fast service
July 10, 2019

Good experience and an easy way to order, pay and shipment calculations.
Shipment arrived in time and notifications were sent.

Date of experience: July 10, 2019
California
1 review
0 helpful votes
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Love it
July 10, 2019

The quality is awesome! Super pigmented and long lasting. I'm am very satisfied. Also the person who helped me is supper friendly and very understanding

Date of experience: July 10, 2019
Mexico
1 review
0 helpful votes
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Good Quality, Good product.
July 10, 2019

Very reliable very professional, good quality of products, excellent communication and help with shipping.
100% recommendable.

Date of experience: July 10, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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