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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Very good company and excellent product, also very professional and friendly customer service. Highly recommend this company. Thank you
The product is very good quality, environmentally friendly and easy to use, and the suppller is very pleasant and easy to work with, easy to communicate with, quick answer, and problem solving.
I have been many year bought from Alibaba, now the supplier service getting better. Keep china spirit and well done.
Easy to find stuff and company, website looking is good. So many stuff to choice, high quality with low cost. I will do more dealing after this
Solve problems quickly and find the right products.
When you can't find a suitable product, please try the RFQ function, which can provide many product options.
Very good contact and follow-up of the manufacturer
Almost instant communication...
48-hour manufacturing
Only damage... customs charges expensive!
My best online shopping expirience so far! Thanks Alibaba team! Looking forward to order more items from you guys, keep up the goodwork.
I can feel at ease with the product lineup find and customer service, and I always use it because I can track and contact you closely after purchase.
The best EC site in China
Two years experience. Many different goods, excelent supliers. I can change my mind/ I have possibility to find optimal price.
Item was correct and shipped on time. Good product quality. Very nice customer service. Easy to talk and understand all the products they are selling.
Good service so far. Quite helpful and easy to use platform... fount a lot of suppliers that fit my needs and i will continue using the site for any new requirements.
Estoy muy satisfecho con la tecnología, información, propuestas, proveedores que ofrece Alibaba.com. Es mi plataforma de compra preferida. La recomiendo ampliamente.
Lanyards were exactly as described and delivered earlier than expected! Would not hesitate to re-order in the future.
Most convenient as well as resourceful, most impressed with purchase protection. Wide source of products and range of quality as well as quantity. Good work Alibaba!
In may first experience with Alibaba, I am satisfied. In the future I will continue using Alibaba services.
Great first time ordering outside the states and us Alibaba was easy and everything was updated as the processs was going thru
Good experience and an easy way to order, pay and shipment calculations.
Shipment arrived in time and notifications were sent.
The quality is awesome! Super pigmented and long lasting. I'm am very satisfied. Also the person who helped me is supper friendly and very understanding
Very reliable very professional, good quality of products, excellent communication and help with shipping.
100% recommendable.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

