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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,331
value
1,311
shipping
1,304
returns
769
quality
1,284
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Instant Feedback

202 reviews

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Illinois
1 review
0 helpful votes
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Had some issues with delivery being misplaced and then stolen. Everyone worked with me to have a fast resolution. I have my product and love it. The only problem I had was with the delivery driver for UPS. The driver apologized and tried to recover my item. I ended up recovering it myself and everyone has been notified and is happy! I was reassured and felt protected at all times. I'm kind of glad this happened because problems like this bring out true business professionalism or not. I'm looking forward to doing much more business. The people and product are exceptionally fantastic!

Date of experience: July 11, 2019
New Zealand
2 reviews
0 helpful votes
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All going well
July 11, 2019

I have been communicating with suppliers through Alibaba for only a couple of weeks now and this is my first experience. I have been really happy with responses from the different companies and although I got some helpful hints from a friend about navigating this site, it has been quite easy to get to all the information I have needed. Thank you Alibaba.

Date of experience: July 11, 2019
Germany
1 review
0 helpful votes
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Very good very good very good very good very good very good very good very good Very good very good very good very good very good very good very good very good

Date of experience: July 11, 2019
Canada
1 review
0 helpful votes
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Great samples
July 11, 2019

I ordered custom-made samples that were designed perfectly and shipped to Canada very fast. The place mats were as advertized.

Date of experience: July 11, 2019
Mexico
1 review
0 helpful votes
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Good product
July 11, 2019

Its a fine product i like it, it was a fast shipment, im so happy, i'm gonna buy again. I have a few questons but defenitly i will buy again.

Date of experience: July 11, 2019
California
2 reviews
3 helpful votes
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Delivered As Detailed
July 11, 2019

I am happy to have done business with Jiaxing Usun Imp. & Exp. Co., Ltd. Very professional and accurate in creating our unique product. I would recommend doing business with them and I intend on doing business with them again.

Date of experience: July 11, 2019
Sweden
1 review
0 helpful votes
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Good
July 11, 2019

I test a box now and it works flawlessly. Good quality. Fast delivery.
The first time I bought from Alibaba and I didn't understand much, but it went well.

Date of experience: July 11, 2019
Florida
1 review
0 helpful votes
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Excellent
July 11, 2019

Very satisfied happy with great services thank you for all
Always helping keep the professional and great customer services

Date of experience: July 11, 2019
Pennsylvania
1 review
0 helpful votes
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Alibaba is The Best!
July 11, 2019

Alibaba makes placing orders easy and safe. If I have a choice, I always place my orders through Alibaba. They care about me and my order.

Date of experience: July 11, 2019
Texas
1 review
0 helpful votes
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Excellent service
July 11, 2019

Alibaba ensure safety and no scam. The shipping was fast and order was delivered to the right address.

Date of experience: July 11, 2019
South Africa
1 review
0 helpful votes
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Alibaba is safe reliable and easy to use website and they provide a reliable professional service...

Date of experience: July 11, 2019
Mexico
1 review
0 helpful votes
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Muy buena atención
July 11, 2019

Buena atención y buen servicio, facil de concretar compras, solo tuve una pequeña confusión por el entendimiento del idioma, de ahi en fuera me agrada la compra por alibaba

Date of experience: July 11, 2019
Brazil
1 review
0 helpful votes
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Confuso
July 11, 2019

Bom os produtos não tinham nenhum defeito, são 10 canetas, mas uma caneta não veio, era para ter vindo uma do koya e acabou vindo duas do mang no lugar

Date of experience: July 11, 2019
Arkansas
1 review
0 helpful votes
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New Buyer
July 11, 2019

My experience with my first supplier was excellent! However, it is difficult to communicate with other suppliers. I feel ignored. I have asked for invoice. I want to buy and have to keep requesting invoice.
No Luck
I think once I can start communicating I can do a lot of business.
This is a great site and I think it will be even greater in the future.

Date of experience: July 11, 2019
VE
1 review
0 helpful votes
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Really pleased
July 11, 2019

100% recommended in all aspects, from the prebio consultations to the purchase, the advice, attention, even after the purchase the tracking of the shipment. All very well

Date of experience: July 11, 2019
Germany
1 review
0 helpful votes
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Aber das wissen ja sowieso alle die hier einkaufen weil sie anderswo gefrustet sind. Und mit fairen Verhandlungen gibt es auch für alle faire Preise.

Date of experience: July 11, 2019
Michigan
1 review
0 helpful votes
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Best one
July 11, 2019

Great seller and all good stuff come to the seller helpful with faster service understanding fast response with good analog

Date of experience: July 11, 2019
Lithuania
1 review
0 helpful votes
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Good
July 11, 2019

Every thing was good. Only shipment was late
I home we will work more.
Now I home waranty will good as saler says

Date of experience: July 11, 2019
South Africa
1 review
0 helpful votes
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Great Service
July 11, 2019

It was a great experience to purchase from Alibaba. I received my order on time and I received what I ordered.

Date of experience: July 11, 2019
India
1 review
0 helpful votes
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Ailbaba Platform
July 11, 2019

Alibaba is good platform for B2B customers, reliable, good customer service.
100 's of businesses offering their products at very competitive prices, so select products as per your needs quality & price, always transact through alibaba assurance and be protected.

Date of experience: July 11, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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