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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Had some issues with delivery being misplaced and then stolen. Everyone worked with me to have a fast resolution. I have my product and love it. The only problem I had was with the delivery driver for UPS. The driver apologized and tried to recover my item. I ended up recovering it myself and everyone has been notified and is happy! I was reassured and felt protected at all times. I'm kind of glad this happened because problems like this bring out true business professionalism or not. I'm looking forward to doing much more business. The people and product are exceptionally fantastic!
I have been communicating with suppliers through Alibaba for only a couple of weeks now and this is my first experience. I have been really happy with responses from the different companies and although I got some helpful hints from a friend about navigating this site, it has been quite easy to get to all the information I have needed. Thank you Alibaba.
Very good very good very good very good very good very good very good very good Very good very good very good very good very good very good very good very good
I ordered custom-made samples that were designed perfectly and shipped to Canada very fast. The place mats were as advertized.
Its a fine product i like it, it was a fast shipment, im so happy, i'm gonna buy again. I have a few questons but defenitly i will buy again.
I am happy to have done business with Jiaxing Usun Imp. & Exp. Co., Ltd. Very professional and accurate in creating our unique product. I would recommend doing business with them and I intend on doing business with them again.
Very satisfied happy with great services thank you for all
Always helping keep the professional and great customer services
Alibaba makes placing orders easy and safe. If I have a choice, I always place my orders through Alibaba. They care about me and my order.
Alibaba ensure safety and no scam. The shipping was fast and order was delivered to the right address.
Alibaba is safe reliable and easy to use website and they provide a reliable professional service...
Buena atención y buen servicio, facil de concretar compras, solo tuve una pequeña confusión por el entendimiento del idioma, de ahi en fuera me agrada la compra por alibaba
Bom os produtos não tinham nenhum defeito, são 10 canetas, mas uma caneta não veio, era para ter vindo uma do koya e acabou vindo duas do mang no lugar
My experience with my first supplier was excellent! However, it is difficult to communicate with other suppliers. I feel ignored. I have asked for invoice. I want to buy and have to keep requesting invoice.
No Luck
I think once I can start communicating I can do a lot of business.
This is a great site and I think it will be even greater in the future.
100% recommended in all aspects, from the prebio consultations to the purchase, the advice, attention, even after the purchase the tracking of the shipment. All very well
Aber das wissen ja sowieso alle die hier einkaufen weil sie anderswo gefrustet sind. Und mit fairen Verhandlungen gibt es auch für alle faire Preise.
Every thing was good. Only shipment was late
I home we will work more.
Now I home waranty will good as saler says
It was a great experience to purchase from Alibaba. I received my order on time and I received what I ordered.
Alibaba is good platform for B2B customers, reliable, good customer service.
100 's of businesses offering their products at very competitive prices, so select products as per your needs quality & price, always transact through alibaba assurance and be protected.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

