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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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I was charge a certain $107 on my bank balance from the website that i dont understand where it came. There is no where you can contact the web administrator so i am stranded. We need cell phone number or direct contacts to the web administrators
Thumbs up up up. Safe and deserve to be recognized. Must lern how to check with sales agent forst so you know the quality of product is good.
Trade Assurance Order with Wuxi Xinfda International Trading Corp. was ok, I get the sporting goods in time!
Good experience buying, supplier was ready to answer any question, ship on time and good materials quality, let see how this goes on my bussiness.
Great products and received them with no hassle at all.
Very happy would recommend.
Will be ordering again!
Verry satisfied :)) )))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))
Great service with this company. Always great to deal with.
We have bought several items from them and all have arrived in great condition. All of them have arrived on time that we expected.
It took a second to understand how to order products that arent imediately available and I really didnt feel comfortable sending my card number and such to the supplier to handle. But other than that, It was a great expierience
When making a purchase of merchandise in Alibaba for the first time, I believe that my experience was wonderful in all the stages of the purchase of the product from the selection of the suppliers until the final shipment of the merchandise.
Pertama kali saya belanja di alibaba, barang sampai sesuai pesanan, dan tidak ada masalah.
Semoga kedepanya saya bisa pesan lebih banyak lagi. Terima Kasih
Suzhou Qianteng Garments Co., Ltd., very professional supplier for down jacket, polyfill jacket and ski jacket, easy to communicate and very helpful. I recommend.
Amazing quality and products. I really enjoy shopping on this site and purchasing products. I always great fast shipping and the product is correct
Most important aspect of Alibaba for me was that I felt safe placing orders through Alibaba. They ensure your payment is secured and that supplier upholds terms in the contract. Great site!
This was my first time purchasing something from Alibaba so I was a bit skeptical, but the whole process was super easy and the supplier was so easy to communicate with and was able to customize my product needs. I will be definitely be shopping from Alibaba again!
The service is quite OK. But before I placed order I found it's difficult to study those detailed tech specs.
My experience with Seven has been super great! Her service is nothing but of excellence. I really like the fact that she not only takes my order but provides her suggestions and recommendations which to us are 2 very important factors in building long term relationship.
Todo fue sencillo y rápido, se me brindo la ayuda necesaria y se logro contactar con el proovedor de forma muy ágil, se me brindo toda la información necesaria.
100 x 100 recomendado
It's my first time buying on Alibaba, choose a product and press chat to ask for help. Rita very kindly helped me choose the product between quality, cost and variety.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

